CreditLink Account Recovery Solutions Reviews 

106
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally polite, supportive, and deeply understanding during difficult and highly stressful financial situations. Many people also appreciate the efficient payment plans, professional advice, and the smooth communication channels provided to quickly resolve their personal concerns. Some reviewers were not happy with ongoing communication issues, noting that customer service agents could occasionally be rude, unhelpful, or difficult to reach. A few individuals also mentioned experiencing persistent contact and unwanted phone calls regarding billing discrepancies.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting how helpful, polite, and understanding advisors... See more

Customer service

Clients share positive opinions on customer_service, consistently praising the supportive and helpful nature... See more

Payment

People report ambiguous experiences with payment, reflecting a stark division in customer feedback. Many... See more

Service

Customers consistently note positive experiences with service, expressing full satisfaction and praising... See more

Customer communications

Consumers find contact to be ambiguous, reflecting a wide range of differing experiences. Some people report... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The lady who I have just spoke to resolved my situation straight away thank you

Company replied

Rated 4 out of 5 stars

Fantastic people to deal with very polite and understanding 👍

Company replied

Rated 4 out of 5 stars

Thanks Adam for your service. Most of these calls you talk to someone who couldn;t care less. I didn't feel that at all and really appreciate the effort you put into helping me.

Company replied

Rated 5 out of 5 stars

I spoke to Daniel Irving, earlier today. He was altogether, professional, kind hearted, sympathetic to my plight and incredibly helpful, to the point where he offered me so much confort and help durin... See more

Company replied


Company details

  1. Debt Collection Agency
  2. Debt Collecting

Written by the company

CreditLink Account Recovery Solutions Ltd (CARS) is a UK based specialist provider of account recovery and debt resolution services. We work in partnership with creditors across a wide range of sectors to deliver professional, compliant, and effective recovery solutions. We understand that every account represents an individual situation, which is why we focus on clear communication, transparency, and practical repayment options tailored to each circumstance. At CARS, compliance and integrity underpin everything we do. Our experienced team manages accounts in line with regulatory requirements and industry best practice. (CARS) are authorised and regulated by the Financial Conduct Authority FRN 716456


Contact info

3.8

Great

TrustScore 4 out of 5

106 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.8

All reviews

(106)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Rude obnoxious woman called me

Rude obnoxious woman called me. Started off nicely nicely but when I said I was not prepared to confirm details over the phone her attitude changed to aggressive and not a person I wanted to give my time to. Blocked number and I’ll wait on a letter which I’ll reply to on my terms. Hope you read this actually and get some training.

February 7, 2025
Unprompted review
CreditLink Account Recovery Solutions logo

Reply from CreditLink Account Recovery Solutions

Thank you for your review, and please accept our apologies for the delayed response — we have only recently adopted and begun actively monitoring our Trustpilot page, and we were not aware of this content previously.

We’re sorry to hear about your experience and we understand your concerns.

We are a regulated firm (FCA FRN 716456), and we contact individuals only when instructed to do so by our clients in connection with an account they have asked us to manage.

We cannot discuss account details publicly for data protection reasons.

Rated 1 out of 5 stars

Do I have to give a star?

Do I have to give a star? They are not worthy of the one I had to give them. Still chasing me for a debt that was repaid in full last year, despite being shown proof from both myself and the initial company the money was owed to. Absolutely useless. I'm taking my case to the ombudsman.

February 3, 2025
Unprompted review
Rated 1 out of 5 stars

CHASING A DEBT I NEVER OWED DUE TO AN…

CHASING A DEBT I NEVER OWED DUE TO AN INSURANCE COMPANY DOING THEMSELFS WOULDNT INSURE ME AT NEW ADDRESS AND CANCELLED POLICY AND THEN INSISTED I PAYED THE CANCELLATION FEES AS THEY CANCELLED IT AND NOW THIS BAFFOONS ARE STILL TRYING TO CHASE ME AND HARRASS ME AND BULLY ME I HAVE ALREADY EXPLAINED MY REASONS AND THEY WONT BACK OFF I HAVE NOW HAD TO START A COURT ACTION AGAINST THEM I HAVE ALREADY SENT MY PROOF IN TO COURT AND ITS COST ME THOUSANDS TO DO SO AND THIS MONEY WONT BE RECOVERABLE

January 28, 2025
Unprompted review
Rated 1 out of 5 stars

Truly Awful and unprofessional

Truly Awful and unprofessional
these guys are disingenuous to the end
Employed by unprofessional companies (like Esure) because they share the same lack of integrity and scruples !

January 9, 2025
Unprompted review
Rated 1 out of 5 stars

Impossible to make payment.

Impossible to make payment.

Their PAYE is wrong

Phone doesn’t work

Can’t login using the details they gave

Tried paying on their website just won’t load.

Worst of the worst

September 12, 2024
Unprompted review
Rated 1 out of 5 stars

Lowest of the low

Still awaiting an apology from these clowns, told them we owed no money many occasions ! had it proved by Ofcom that their clients were scammers and they were told to remove the debt after we won our case and received compensation... asked them for proof of the debt but they never offered any evidence because they didn't have any ! chancers trying to scare you into paying... ask them to prove the debt if you genuinely don't owe anything they cannot !

April 20, 2024
Unprompted review
Rated 1 out of 5 stars

scammers

I previously had an account with Hyperoptic, which I cleared when they sent me the final bill. Despite paying it, a system error caused them to repeatedly send messages requesting payment of the final amount. After contacting them, they confirmed it was a system error and assured me that I owe nothing. However, I am still receiving daily emails, messages, and calls from this CARS company. This is causing me significant stress, especially as a disabled person and stroke survivor. I can no longer tolerate this situation.

May 1, 2024
Unprompted review
CreditLink Account Recovery Solutions logo

Reply from CreditLink Account Recovery Solutions

Thank you for your review, and please accept our apologies for the delayed response — we have only recently adopted and begun actively monitoring our Trustpilot page, and we were not aware of this content previously.

We’re sorry to hear about your experience and we understand your concerns. We would like to reassure you that we are not a scam.

We are a regulated firm (FCA FRN 716456), and we contact individuals only when instructed to do so by our clients in connection with an account they have asked us to manage.

We cannot discuss account details publicly for data protection reasons.

Rated 1 out of 5 stars

Scammers

Scammers, I have no debt with any company and I'm being bombarded with messages, emails and calls telling me I owe money where I clearly do not!
Do not fall for this, scams are getting more realistic these days.

June 22, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute buffoons

Absolute buffoons. Our mother died seven months ago, they’ve agreed on two occasions the account they are chasing is closed but they are now chasing it again. It’s bad enough having to deal with this without some idiot contacting us making threats. Absolute ponce of a company.

June 8, 2024
Unprompted review
Rated 1 out of 5 stars

Rated one star because zero stars is…

Rated one star because zero stars is not an option!
These guys are basically crooks, chasing a supposed debt of £65, which I refute. I told them that I refute the debt and if the company they are chasing the 'debt' for wish to take me to court, then they can 'bring it on', as I will not be paying a penny.
Despite this I am still constantly being bombarded with texts to contact CARS.
Odious company!

March 21, 2024
Unprompted review
Rated 1 out of 5 stars

Total shower of crooks

Total shower of crooks. They make it incredibly difficult to actually pay an outstanding amount - so your “debt” continues to rise. Also the amount “owed” was for services never provided by Three Mobile Services - who are also a bunch of crooks who make it impossible to cancel your contract while still billing you for services you no longer use. Both companies work hand in hand to ensure they make it as painful as possible for Three customers to leave Three. I have as a result had my credit rating downgraded significantly and have still not been able to cancel my contract. I will report to FCA but I don’t think these people care either. Corporate abuse of the individual is rife and unbridled. And these two companies have got to be 2 of the worst.

March 19, 2024
Unprompted review
Rated 1 out of 5 stars

Suspicious Letter from this company

Received a letter from this company asking me for substantial amount of money on behalf of a company I never heard of, very suspicious very daring as well.
They probably got my details on the internet.

February 29, 2024
Unprompted review
Rated 1 out of 5 stars

Sick of this company sending me text…

Sick of this company sending me text messages telling me to call them! I don’t owe any company any outstanding money. Called today and I was asked to give my date of birth and address to verify my account. I asked what account I have never dealt with this company before so why do I have an account, I asked the advisor why I keep getting message and what it’s about, she said with out your date of birth I can’t give you that information, I told her that I’m not giving her personal information over the phone she then hung up on me 🤷🏼‍♀️

February 5, 2024
Unprompted review
Rated 1 out of 5 stars

Must be a scam

Must be a scam, they send me a text, text only, with a link. Now in this scam climate, a genuine, reputable company would know that it is not safe to open links sent this way, so would not conduct their business like this. Very obviously a dishonest and scam based outfit.

December 29, 2023
Unprompted review

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