CreditLink Account Recovery Solutions Reviews 

106
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally polite, supportive, and deeply understanding during difficult and highly stressful financial situations. Many people also appreciate the efficient payment plans, professional advice, and the smooth communication channels provided to quickly resolve their personal concerns. Some reviewers were not happy with ongoing communication issues, noting that customer service agents could occasionally be rude, unhelpful, or difficult to reach. A few individuals also mentioned experiencing persistent contact and unwanted phone calls regarding billing discrepancies.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting how helpful, polite, and understanding advisors... See more

Customer service

Clients share positive opinions on customer_service, consistently praising the supportive and helpful nature... See more

Payment

People report ambiguous experiences with payment, reflecting a stark division in customer feedback. Many... See more

Service

Customers consistently note positive experiences with service, expressing full satisfaction and praising... See more

Customer communications

Consumers find contact to be ambiguous, reflecting a wide range of differing experiences. Some people report... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The lady who I have just spoke to resolved my situation straight away thank you

Company replied

Rated 4 out of 5 stars

Fantastic people to deal with very polite and understanding 👍

Company replied

Rated 4 out of 5 stars

Thanks Adam for your service. Most of these calls you talk to someone who couldn;t care less. I didn't feel that at all and really appreciate the effort you put into helping me.

Company replied

Rated 5 out of 5 stars

I spoke to Daniel Irving, earlier today. He was altogether, professional, kind hearted, sympathetic to my plight and incredibly helpful, to the point where he offered me so much confort and help durin... See more

Company replied


Company details

  1. Debt Collection Agency
  2. Debt Collecting

Written by the company

CreditLink Account Recovery Solutions Ltd (CARS) is a UK based specialist provider of account recovery and debt resolution services. We work in partnership with creditors across a wide range of sectors to deliver professional, compliant, and effective recovery solutions. We understand that every account represents an individual situation, which is why we focus on clear communication, transparency, and practical repayment options tailored to each circumstance. At CARS, compliance and integrity underpin everything we do. Our experienced team manages accounts in line with regulatory requirements and industry best practice. (CARS) are authorised and regulated by the Financial Conduct Authority FRN 716456


Contact info

3.8

Great

TrustScore 4 out of 5

106 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(106)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible

Terrible . They never respond to messages despite me sending 4 . And ignored an official complaint . What’s more I despite the dept which was settled 5 yrs ago . I don’t do calls as I’m deaf but they continue to bombard me with calls, texts and emails .

November 14, 2023
Unprompted review
Rated 1 out of 5 stars

I emailed their admin account to…

I emailed their admin account to resolve a debt liability assigned to my recently widowed 76-year-old mother. The email requested to cease collection until evidence is provided. The organisation continued to send collection emails and phone calls without giving evidence. When I phoned them, they still refused to provide evidence of the debt and denied the email's existence.

October 23, 2023
Unprompted review
Rated 1 out of 5 stars

Scam

Scam - I've just had a text to a new number, never before given out to anyone, addressed to a name I've never heard of.

Do not respond to this company under any circumstances

October 2, 2023
Unprompted review
Rated 1 out of 5 stars

Incompetent 'debt collectors' who…

Incompetent 'debt collectors' who chased me for a payment when the payment clearly shows that it went to them. They contacted me on 13 October 2022, to which I responded with the payment evidence, yet today they tell me to contact the car insurance company as there is still an outstanding sum. They are extremely lazy and so unhelpful.

October 21, 2022
Unprompted review

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