Very easy to shop in store ( Knutsford) with a good choice of furniture, delivery was by 2 really professional & curtious guys (Ryan&Chris). Items look great & fit in beautifully.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Simon and Bernard did a first class job delivering our Cotswold furniture. Nothing was too much. They worked without fuss considering the heat of the day and were friendly and accommodating. A++
Company replied
Excellent customer service from Joanne, both from our initial phone chat to our visit to your beautiful store in Knutsford. Joanne carefully pinpointed our needs and aspirations for a supportive high... See more
Company replied
You were redeemed by the second delivery team who were from the Cotswold Company.The first delivery failed because the delivery firm(not yours)went to the wrong address compounded by the fact your sho... See more
Company details
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
King Street 127, WA16, Knutsford, England, United Kingdom
- 01565 364815
4.8
Excellent
150 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice but room for improvement
We visited the Knutsford branch today. The store itself was lovely but there was one lady who immediately accosted us to see if we needed help and then proceeded to almost push past me to find other customers to ask the same. On our way upstairs she was urgently asking others if they'd needed help up there and us again if we needed further assistance. I understand she was probably trying to be nice but it made me so agitated and "followed around" that I wanted to leave. Fortunately she got taken up with another customer and the final part of our visit was more pleasurable. I bought a lovely vase and would return but please, don't follow your customers around to that extent, it's very stressful!
September 6, 2025
Unprompted review
Reply from The Cotswold Company - Knutsford
Updated 8/9/25
Good afternoon Nancy Hazelwood,
Thank you for updating your review. After getting in touch to gather further information, we have passed your comments to the showroom manager for further discussion.
Should you have any further questions, please don't hesitate to get in touch.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
********************************
Good morning Nancy Hazelwood,
Thank you for sharing your recent experience with us. I’m really sorry to hear that your visit to our Knutsford store didn’t feel as relaxed as it should have, and I completely understand how this could have felt overwhelming.
In order for us to look into this further and pass your feedback to the Showroom Manager, could you kindly provide us with your preferred contact details? Once we have these, we’ll be able to forward this on so the team can follow up with you directly.
We really appreciate you taking the time to let us know, as it helps us ensure we’re offering the best possible experience in our stores.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Great experience…
Very helpful in explaining the options and prices. Given swatches to take away.
Quick and easy to order in store
September 5, 2025
Unprompted review
Very Welcoming
Made to feel very welcome and Sara went above and beyond to help me choose the right cushion mix.
Very friendly team and lovely store.
September 4, 2025
Unprompted review
Reply from The Cotswold Company - Knutsford
Good afternoon Janet Christensen,
We're happy to hear that you felt so welcome and that our team was helpful. We appreciate your kind words and are glad you enjoyed your experience in our store.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent products and service
Excellent products and service, very good value for money
August 26, 2025
A good quality product and beautifully…
A good quality product and beautifully crafted. We are really pleased with our new furniture.
August 22, 2025
Fantastic interior advice
Fantastic interior advice within a beautifully laid out new store! First class!
August 25, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.