Our experience at DFS earlier today was very good. The staff were polite, patient and knowledgable and we did not feel pressurised or hurried at all. We feel confident the order has been put thorugh... See more
Company replied
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Review summary
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From my first visit, where Harry was very helpful & informative, to my second where Jenny helped me pick my suite, giving constructive advise & information & Helena helped with the sale, I was very im... See more
Company replied
Customer service (Doola Ali) was excellent, explained everything about the product, finance options in detail. She was very professional, patient and friendly. Her skill in explaining and convincing... See more
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We were left to browse without being hassled constantly but were made aware that help and advice were available at any time. When we were ready to discuss models and features Thomas (Tom) was very... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
United Kingdom
- www.dfs.co.uk
4.9
Excellent
653K reviews
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Was welcoming very helpful and…excellent sevice
Was welcoming very helpful and explained everything.The staff were very good and customer service was excellent.
July 24, 2026
Reply from DFS Furniture
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Great customer service.
July 24, 2026
Reply from DFS Furniture
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Ben was not pushy and we liked the…
Ben was not pushy and we liked the product and were able to walk around without undue pressure
July 24, 2026
Reply from DFS Furniture
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent service.
July 24, 2026
Reply from DFS Furniture
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Super relaxed and salesmen helpful and…
Super relaxed and salesmen helpful and hospitable.
July 24, 2026
Reply from DFS Furniture
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Fantastic service
The sales rep was friendly and professional. He did not rush me and explained everything really well. I did not feel pressured, and to be honest before entering the store I thought there may be a pressure sale but there wasn't.
July 24, 2026
Reply from DFS Furniture
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Fabulous experience.
Helpful, polite and looked after my Dad amazingly! Purchased from here myself a few years ago and had the same experience. Well done guys, wouldn't hesitate to shop here again.
July 24, 2026
Reply from DFS Furniture
Hello Gail,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Hamza dealt with my order today
Hamza dealt with my order today. His advice and knowledge of the product was so useful and reassuring at the time of purchase. He made our experience very memorable. The service provided by Hamza was amazing.
July 24, 2026
Reply from DFS Furniture
Hello Sofia,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
The lady that served me was amazing
The lady that served me was amazing, she was very helpful, explained everything and showed me different options that I could have in my home. We have a small staircase and small doorways so I believed that only one option was available to me however I had multiple choices and chose a sofa we loved. Thank you.
July 24, 2026
Reply from DFS Furniture
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
My self and partner went for a sofa…
My self and partner went for a sofa today was very impressed with the service offers refreshments and a great service
Antonio also Matt great customer skills even likes a rug and left with it 😊
July 24, 2026
Reply from DFS Furniture
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Lady who sold us the furniture
Lady who sold us the furniture
Was great and very helpfull
I was happy with purches
I left verry happy and would come back
July 24, 2026
Reply from DFS Furniture
Hello Barry,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Kerry was exceptional she was very…
Kerry was exceptional she was very patient and helpful for two days she measured gave advice andxlet us have space to decide what fitted us always with a smile and making you at ease .great service made it feel easy and a pleasant experience
July 22, 2026
Reply from DFS Furniture
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Lewis was most helpful with the whole…
Lewis was most helpful with the whole process and he was very informative about the products.
July 24, 2026
Reply from DFS Furniture
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
We were made to feel very welcome
We were made to feel very welcome, Lee was very friendly and his customer service was excellent, a very pleasant experience
July 17, 2026
Reply from DFS Furniture
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Leather 2 seater and chairs Richard was very informative and…
Richard was very informative and professional.
July 24, 2026
Reply from DFS Furniture
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Could not fault the service the chap…
Could not fault the service the chap who helped us was very pleasant and efficient
July 24, 2026
Reply from DFS Furniture
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Not pushy explained everything clearly…
Not pushy explained everything clearly nice personality
July 24, 2026
Reply from DFS Furniture
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
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