Great staff in the shop in Biggleswade - easily sorted out our delivery and removed our old mattress. Two weeks on our new mattress and we are loving it, so much comfort with great support it gives a... See more
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Excellent, knowledgeable staff at the Biggleswade Store. Large selection of mattresses, with good prices, and sleeppro technology to see how you sleep, which helps you to choose your mattress. Our n... See more
Great customer service received from the Biggleswade store staff...very friendly, not pushy in the slightest, creating a relaxed but productive experience....came away with a lovely headboard and diva... See more
Delivery and recycling brilliant. Haven't slept in bed long enough yet to comment
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit M2, The A1 Retail Park, SG18 8PS, Biggleswade, United Kingdom
- 01767308024
4.8
Excellent
77 reviews
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Delivery and recycling brilliant
Delivery and recycling brilliant. Haven't slept in bed long enough yet to comment
June 7, 2026
Brilliant experience
Allthe staff were brilliant could not have been better delivery on timesuper efficient the bed is wonderful just an altogether smashing experience
May 31, 2026
Great staff in the shop in Biggleswade…
Great staff in the shop in Biggleswade - easily sorted out our delivery and removed our old mattress. Two weeks on our new mattress and we are loving it, so much comfort with great support it gives and would recommend them anyone to pay them a visit!!
May 30, 2026
The turned up and delivered and built 2…
The turned up and delivered and built 2 bed very quickly and professionally
May 15, 2026
5 star experience from start to finish…
5 star experience from start to finish and I got exactly what I wanted , a completely natural bed that is the most comfortable bed I have ever slept in. All the staff were attentive and knowledgeable and the delivery men were brilliant also .
May 2, 2026
Dream - Great experience …
Great experience with all questions answered by Rowan who was the perfect sales person. Well done
January 31, 2026
Unprompted review
Excellent staff at Biggleswade.
Excellent, knowledgeable staff at the Biggleswade Store. Large selection of mattresses, with good prices, and sleeppro technology to see how you sleep, which helps you to choose your mattress.
Our new mattress is great, the only negative is more handles are required on the ends of the mattress, to aid when turning it.
January 2, 2026
Rowan Rocks!
Rowan was so incredibly helpful, knowledgeable, professional and supportive. He really helped make buying a bed a very enjoyable experience!
March 14, 2026
Unprompted review
New mattress
Very helpful staff and well laid out showroom with plenty of choice to view.
February 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great bed. Quality Control could be better.
The quality of the bed and mattress are excellent but I felt quality control could do a little better. After speaking to customer services who were willing to replace the affected part, we came to a mutual resolution. All good now.
February 24, 2026
Reply from Dreams - Biggleswade
Good Afternoon David
Thank you for your time leaving your review, and talking to me over the phone today, and I am glad that the issue has now been resolved
I have followed this up with an email to you, and I look forward to hearing from you soon
Kind Regards
Nick
Excellent A-Z
Excellent customer service from Rose who provided excellent insight on helping with the decision making and are very happy with the purchase and process.
Also, special thanks to delivery team. Installed the bed in no time, very polite and professional and tidy.
March 1, 2026
Lovely sales lady
Lovely sales lady, very helpful, not pushy, more than happy with my purchase
May 17, 2025
Silent night Mattress
Excellent service from purchase to delivery. Great nights sleep had from first night. Would definitely recommend Dreams to friends and family should ever they need to replace a mattress 💯
February 22, 2026
Everything was excellent
Everything was excellent, especially the very friendly, helpful and polite staff, and the quality of the products. Plenty of choice and good advice in the store. Very efficient delivery and installation.
February 5, 2026
I took my cousin bed shopping
I took my cousin bed shopping. He has mobility problems and is a big lad! The. Manager at Biggleswade was brilliant spent time discussing what was best and the advantage each bed had. He is super happy to have gone from a single to double bed. So he does not get up creaky in the morning!!
January 6, 2026
Delivery drivers were lovely and…
Delivery drivers were lovely and careful. Overall excellent!
February 3, 2026
very good customer service and delivery.
January 27, 2026
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