Great service from start to finish, staff were excellent and helped us choose our mattress and new pillows. Delivery team were first class also and called me 20 minutes prior to turning up.
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Staff were very helpful. We got shown various different mattresses - different ones covering on how you slept (usual position), whether you wanted hard or soft etc.. When we picked the one we wanted,... See more
Call to the dreams show in waterton retail park brigdend. We were welcome by Daz the salesperson who asked us what we were looking for, we said a mattress we then try the testing bed they give 2 pillo... See more
Sean at the Bridgend store was outstanding. My husband has several health issues and by using the sleepmatch system he was able to help and guide us to the mattress we needed. We were offered a frie... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Waterton Retail Park, CF31 3TN, Bridgend, United Kingdom
- 01656536846
4.8
Excellent
399 reviews
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Excellent assistant
Very nice lady assistant and helped us with everything. I tried various mattresses and she helped me choose the right one for my problems. She explained everything to me and was very friendly.
July 3, 2026
The young man in the store sold us what…
The young man in the store sold us what we needed and delivery was super quick.
June 20, 2026
Lovely bed…no complaints.
June 13, 2026
Great service from start to finish
Great service from start to finish, staff were excellent and helped us choose our mattress and new pillows.
Delivery team were first class also and called me 20 minutes prior to turning up.
June 6, 2026
I had the saome matt
I had the same mattresses a few year ago and guest said they had a good sleep. These were in a deferent room and nobody say anything so far. I'm pleased. They in the Guest House.
May 24, 2026
Our new mattresses are working out ok…
Our new mattresses are working out ok at the moment, the service we received was very good and helpful/ I would recommend my friends to use dreams,
May 15, 2026
Sean at the store was absolutely…
Sean at the store was absolutely brilliant
Great knowledge and super helpful
Nice touch of an offer of tea or coffee too
April 14, 2026
Great experience
We had no idea what we needed really. However Sean was really good, he had good knowledge was really engaging and we felt satisfied with our purchase.
April 26, 2026
Sales person new what I was looking for…
Sales person new what I was looking for and it was all sorted and ordered no probkem
April 18, 2026
Great customer service from start
Great customer service from start
Felt like we definitely picked the right bed with the correct advice
April 19, 2026
The delivery van arrived right on…
The delivery van arrived right on time.The team took my mattress into my bedroom, and took the old mattress away. Great service.
April 15, 2026
Loveley products and helpful staff
April 17, 2026
Helmsdale-fantastic mattress
From start to delivery it was a dream. Fantastic customer service from Nickeda who made our shopping experience so relaxing and enjoyable. We are delighted with our mattress, many thanks to the whole team.
March 17, 2026
Unprompted review
The team at Bridgend were very…
The team at Bridgend were very knowledgeable and couldn’t do enough to help. They were great. The lads turned up to deliver and put together the furniture. They were very professional, efficient and really friendly. They are a credit to your organisation
April 15, 2026
Sion the lovely salesman
Sion who help me choose my mattress was so helpful, friendly, polite and knowledgeable he is a credit to Dreams.
April 10, 2026
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