Great service from start to finish, staff were excellent and helped us choose our mattress and new pillows. Delivery team were first class also and called me 20 minutes prior to turning up.
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Staff were very helpful. We got shown various different mattresses - different ones covering on how you slept (usual position), whether you wanted hard or soft etc.. When we picked the one we wanted,... See more
Call to the dreams show in waterton retail park brigdend. We were welcome by Daz the salesperson who asked us what we were looking for, we said a mattress we then try the testing bed they give 2 pillo... See more
Sean at the Bridgend store was outstanding. My husband has several health issues and by using the sleepmatch system he was able to help and guide us to the mattress we needed. We were offered a frie... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Waterton Retail Park, CF31 3TN, Bridgend, United Kingdom
- 01656536846
4.8
Excellent
399 reviews
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Very helpful customer service.
April 3, 2026
Fantastic staff and service
Jasmine was very helpful and seemed knowledgeable in the products available. She took us round the shop and based on a few simple questions quickly narrowed down to 4 products for me to test. She was able to get me the perfect mattress on an amazing deal. Given she was relatively new to the role, had she not mentioned it I would never have known. And I am extremely happy with my purchase. Everything from in shop to at home delivery went smoothly.
April 12, 2026
Bed was exactly what I wanted
Bed was exactly what I wanted. Delivery was prompt and as I’d paid for assembly it was efficiently put together. Very pleased with the bed and the service. Diolch Dreams!
April 11, 2026
Very happy with the bed and mattresses…
Very happy with the bed and mattresses we purchased. But I was very disappointed about the pillows and quilts we received.
We were told that we would have with our order 2 sets of pillows and 2 quilts , we were shown the quilts we were to have , they were lovely quality, we were to be sent ours by delivery, well what a disappointment, the pillows were so thin, the quilts are awful, cheap and nasty. The bed and 2 mattresses were not cheap , it is not fair to then give poor quality items , when we were told we would receive same as the items were in the shop.
April 7, 2026
The staff were friendly
The staff were friendly, informative and helpful, they advised me the best matress was suitable for me after a session on the matress assessor, all in all a comfortable experience, and the installation was quick and painless as they took away. all the packaging with them.
April 1, 2026
Staff were helpful
Staff were helpful. I was able to alter my order easily, when I changed my mind about something. Mattress very comfortable
March 29, 2026
The whole shopping experience was a…
The whole shopping experience was a pleasure with friendly, knowledgeable staff available to guide and assist with the purchase.
March 4, 2026
Unprompted review
Excellent!!
February 27, 2026
Help when choosing a bed and the way…
Help when choosing a bed and the way they delivered and put together
February 27, 2026
Brilliant experience from start to…
Brilliant experience from start to finish live the new bed , no hard sales pitch and very helpful.
November 1, 2025
New mattress
Call to the dreams show in waterton retail park brigdend. We were welcome by Daz the salesperson who asked us what we were looking for, we said a mattress we then try the testing bed they give 2 pillows to try the bed to fine out what suits your pattern. We then tested a few beds around the show room, what suits are needs.
February 21, 2026
Excellent service from the Dreams staff…
Excellent service from the Dreams staff could not fault the experience I received. Salesperson who excelled was Jasmine.
February 19, 2026
Unprompted review
Friendly professional and interested in…
Friendly professional and interested in what I was looking for
February 13, 2026
Great staff, good service and delivery.
Very welcoming staff, with no hard sell, but we were shown all the options. Once purchased we had to delay delivery twice, none of which was a problem and when it was delivered the bed was constructed and all packaging taken away. Great service.
October 24, 2025
Really easy to order
Really easy to order, helped in the shop to show me exactly what I asked for, great delivery service also.
January 9, 2026
Very professional put bed together left…
Very professional put bed together left no mess and respected our property very polite at all times
January 24, 2026
Dreams Bridgend
From the moment we entered Dreams, we felt welcomed and listened to. Nickeda went above and beyond to help find the perfect bed for us due to my disabilities. Very happy with our purchase.
January 22, 2026
Unprompted review
Great service
January 19, 2026
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