Great service from start to finish, staff were excellent and helped us choose our mattress and new pillows. Delivery team were first class also and called me 20 minutes prior to turning up.
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Staff were very helpful. We got shown various different mattresses - different ones covering on how you slept (usual position), whether you wanted hard or soft etc.. When we picked the one we wanted,... See more
Call to the dreams show in waterton retail park brigdend. We were welcome by Daz the salesperson who asked us what we were looking for, we said a mattress we then try the testing bed they give 2 pillo... See more
Sean at the Bridgend store was outstanding. My husband has several health issues and by using the sleepmatch system he was able to help and guide us to the mattress we needed. We were offered a frie... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Waterton Retail Park, CF31 3TN, Bridgend, United Kingdom
- 01656536846
4.8
Excellent
399 reviews
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Excellent service from highly…
Excellent service from highly professional and knowledgeable staff. Delivery on time and professional unpacking and assembling of bed. I would absolutely recommend Dreams Bridgend.
October 3, 2025
Very comfortable mattress
Very comfortable mattress, I'm really pleased with my purchase. And delivered on time.
October 3, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We went into dreams beds to purchase a…daybed
We went into Dreams Beds to purchase a day bed.
When I told the assistant what we wanted he said that what we really wanted was a single bed and that they do not sell daybeds without the pullout bed trundle underneath.
I suggest that the management of this shop takes the man aside and shows him the company website and ask him to look at the Rose,Northwood and Freddie day beds all of which do not have the underbed trundle.
Some staff training is required here.
Needless to say we will not be purchasing anything from Dream Beds.
We may be in our 80's but do not treat us as idiots
September 25, 2025
Unprompted review
Reply from Dreams - Bridgend
Good Morning Chris
Thank you for taking the time to leave your review.
I am sorry to hear that you are not happy with the service received, I have requested some further information from Trustpilot and I look forward to speaking with you soon.
Kind Regards,
Nick
Exceptional customer service from the…
Exceptional customer service from the Bridgend store. Quick delivery From ordering to delivery l was kept up to date
September 19, 2025
I was told my bed when I ordered it was…
I was told my bed when I ordered it was a lot higher now I get cramp getting in and out of it a bad knees because it's so low
August 29, 2025
Reply from Dreams - Bridgend
Good afternoon Sarah,
Thank you for your recent review.
I am sorry that you are finding your bed too low.
I have sent you an email to discuss this further with you. I look forward to hearing from you.
Kind Regards,
Wayne
Excellent Service
Excellent, efficient service that was not pushy and listened to what I wanted.
August 26, 2025
Unprompted review
Staff very helpful
August 19, 2025
Good quality bed
Good quality bed, lovely colour & friendly knowledgable staff.
August 14, 2025
Unprompted review
It's the best thing ever that's all I…
It's the best thing ever that's all I can say thanks
August 14, 2025
Expertise of staff
Expertise of staff. Extremely helpful and answered all our questions professionally.
August 14, 2025
Good customer service from choosing…
Good customer service from choosing mattress to the delivery.
August 12, 2025
Friendly staff
Friendly staff, and good quality products, and now have good night sleep.
August 3, 2025
Dreams beds was very helpful
Dreams beds was very helpful. I ordered the mattress by telephone. Also the old mattress they removed, which was very important to us.
July 24, 2025
Marcus was very helpful in store with…
Marcus was very helpful in store with good knowledge of your products.
Both delivery drivers were friendly,courteous and professional.
August 1, 2025
Dreams a Great Company to Have Purchased From.
From the moment we walked in to the store at Bridgend, until we received our beds, the professionalism and customer service was second to none. Throughout this time the communication was also excellent.
We walked into the store and were greeted by the salesman Marcus. There was no pressure from him whatsoever, and his knowledge was so valuable to us in making up our minds with our choice.
When the time came for our beds to be delivered we had timely updates, before and on the day. The delivery team were very polite and friendly. The one was fairly new but the other ensured he was ok in what he was doing. He was exceptional, and ensured that everything was done promptly and efficiently. So, all in all our experience with Dreams was a great experience.
May 31, 2025
Great service at the store in Bridgend
Great service at the store in Bridgend. Delivery on time efficient and knowledgeable team, excellent service again .Product as described well made and comfortable to date .Time will tell.
July 25, 2025
Wonderful nights sleep x
July 25, 2025
The staff and products
July 25, 2025
Very helpful staff at the Bridgend…
Very helpful staff at the Bridgend store. Had to cancel first delivery and young lady on the phone was very pleasant and helpful. Would highly recommend Dreams 👍
July 25, 2025
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