Great service from start to finish, staff were excellent and helped us choose our mattress and new pillows. Delivery team were first class also and called me 20 minutes prior to turning up.
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Staff were very helpful. We got shown various different mattresses - different ones covering on how you slept (usual position), whether you wanted hard or soft etc.. When we picked the one we wanted,... See more
Call to the dreams show in waterton retail park brigdend. We were welcome by Daz the salesperson who asked us what we were looking for, we said a mattress we then try the testing bed they give 2 pillo... See more
Sean at the Bridgend store was outstanding. My husband has several health issues and by using the sleepmatch system he was able to help and guide us to the mattress we needed. We were offered a frie... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Waterton Retail Park, CF31 3TN, Bridgend, United Kingdom
- 01656536846
4.8
Excellent
399 reviews
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Reply from Dreams - Bridgend
Good morning, Thank you for taking the time to leave us this review. I am sorry to hear that the mattress you have purchased and recently had delivered isn't providing the comfort you deserve. I have sent an email to the address we have on the order to advise how we would like to get this issue resolved for you.
FromPurchase to delivery a dream !
The delivery was excellent. Kept us updated on timescales which makes life so lush easier knowing! And the bed delivered to the room which again was helpful. The bed is smashing so there is zero complaints. We are thrilled thank you 🙌
January 16, 2026
Excellent service
Sean at the Bridgend store was outstanding. My husband has several health issues and by using the sleepmatch system he was able to help and guide us to the mattress we needed. We were offered a friendly greeting and a warm drink as soon as we arrived, he fully explained how he could help and even provide us with comfortable pillows. We bought the extra insurance, the full package in fact and didn't feel the need to question his intentions. He even carried the pillows, mattress protector and mattress recycling bag to the car for us. Sean is a credit to the team, it was a quick, friendly and god experience. Well done Sean.
January 3, 2026
Unprompted review
Providing an efficient friendly and…
Providing an efficient friendly and knowledgeable buying experience without having to wait ages for delivery, so thank you Dreams
January 2, 2026
First class service.
Very friendly, helpful nd non pushy staff.
Purchased exactly what I needed and it was delivered bang on time, none of the "you need to buy this as well or you have to buy cover for this that and the other.
Well done Dreams.
November 23, 2025
The salesman was excellent
The salesman was excellent, the bed came when they said it would, the team delivering were also very efficient. What more do you want!
December 15, 2025
The complete experience
The whole experience from ordering to delivery was clear and simple, the delivery team were friendly and helpful
December 12, 2025
Difficult made easy.
Good range of products. Friendly professional and helpful service. Overall an excellent experience
November 23, 2025
Unprompted review
Great service in shop and delivery men…
Great service in shop and delivery men superb a big shout out for luke pleasant and super helpful .
November 23, 2025
Staff were very helpful
Staff were very helpful. We got shown various different mattresses - different ones covering on how you slept (usual position), whether you wanted hard or soft etc.. When we picked the one we wanted, we were told it's maintenance. Other products such as beds, pillows, mattress covers etc. were also available for purchase. The mattress was delivered on time - so no problem
November 8, 2025
Excellent service from Dreams
Excellent service from Dreams. The 2 man team arrived shortly after their phone call, to deliver and assemble, my king size bed and headboard. they skillfully negotiated a sharp turn in my staircase to the bedroom. they were friendly, professional and in good humour. A well deserved 5 stars.
November 7, 2025
Very helpful salesman and the two men…
Very helpful salesman and the two men delivering the bed was professional and respected me and my property took time to show me how it was put together and worked
October 25, 2025
Staff were very knowledgeable
Staff were very knowledgeable, helpful and understanding. There was no fast sell they were interested in helping you find the right bed. It was like a breath of fresh air.
September 16, 2025
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