Great service from start to finish, staff were excellent and helped us choose our mattress and new pillows. Delivery team were first class also and called me 20 minutes prior to turning up.
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Staff were very helpful. We got shown various different mattresses - different ones covering on how you slept (usual position), whether you wanted hard or soft etc.. When we picked the one we wanted,... See more
Call to the dreams show in waterton retail park brigdend. We were welcome by Daz the salesperson who asked us what we were looking for, we said a mattress we then try the testing bed they give 2 pillo... See more
Sean at the Bridgend store was outstanding. My husband has several health issues and by using the sleepmatch system he was able to help and guide us to the mattress we needed. We were offered a frie... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Waterton Retail Park, CF31 3TN, Bridgend, United Kingdom
- 01656536846
4.8
Excellent
399 reviews
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Our beds are so comfy.
The service from showroom to delivery was excellent.
Now we have used the beds for just over a week we have felt the benefit.
The beds are very comfortable.
April 18, 2025
Shopping experience at Dreams, Bridgend
Nickeda at Dreams, Bridgend was excellent at assisting us to find the perfect new bed, mattress and headboard. She was patient and knowledgeable, making us feel at ease throughout the whole process.
April 12, 2025
Unprompted review
Sales rep listened to what we wanted…
Sales rep listened to what we wanted /needed and was able to show us various options and different comfort ranges to suit out needs .
Delivery was prompt and we were kept updated prior to arrival.
Effective and considerate -
So far very happy with our Dream bed 🛏️
April 6, 2025
Took trouble to meet my requirements
I needed a bed delivered quickly to a different area and on a specific date. The Bridgend Dreams showroom was extremely helpful in both finding a bed that matched my requirements and was able to be delivered quickly. They also booked the specific date/time slot I wanted. I received good advice on which mattress would both suit me and be within my budget. A very satisfying experience followed by a friendly delivery at the time required and including both putting the bed together and clearing all packaging materials. And yes, I've slept well on it so vary satisfied.
April 5, 2025
I absolutely love my new bed
I absolutely love my new bed. I sleep better and my back is improving.
April 5, 2025
the customer service was out sanding
March 29, 2025
Unprompted review
The Dreams experience was exactly how…
The Dreams experience was exactly how sales used to be , no pressure to buy , no one talking over you or trying to steer you into a promotional product for their own benefit. Courteous and professional from the point of sale through to the delivery of my product. A very good service.
February 21, 2025
Very comfy ,lovely mattress
Very comfy, great advice from Baz in Bridgend, the right advice for us .well done Dreams Bridgend. John Lloyd
March 29, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Pressure selling ultimately resulting…
Pressure selling ultimately resulting me driving home to cancel the order over email. Sold me a. Mattress well outside my budget and felt I couldn’t say no.
March 25, 2025
Unprompted review
Reply from Dreams - Bridgend
Good Afternoon Luke,
Thank you for taking the time to leave your review.
I am sorry to hear of your unhappiness with the service in store.
I have tried to call but there was no answer. I have since emailed you to discuss this further.
I hope to hear from you soon.
Many Thanks, Leanne
Excellent bed excellent service…
Excellent bed excellent service excellent delivery guys Thankyou
March 16, 2025
Mattress and bedding
Very knowledgeable staff who have time to listen and advise on your needs.
No pressure sales, and given time to think over before purchasing.
March 14, 2025
Happy customer We were looking for a new mattress but…
We were looking for a new mattress but were confused by the different kinds that were available. After visiting Dreams the choice was made much easier due to the helpful staff who explained everything to us.
I highly recommend this shop .
February 20, 2025
Bed delivery and assembly
Delivery was excellent and the workmen carried out the assembly with no problems, both very polite and courteous.
Very pleased with the purchase of the bed, would highly recommend.
March 14, 2025
Exemplary customer service received…
Exemplary customer service received from Marcus from the moment we entered the Bridgend store. Highly recommended!
March 8, 2025
Unprompted review
Best bed ever sleep more easily just…
Best bed ever sleep more easily just great Thanks and the men that put the bed together they were Brilliant very polite and respectful .
March 8, 2025
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