Great service from start to finish, staff were excellent and helped us choose our mattress and new pillows. Delivery team were first class also and called me 20 minutes prior to turning up.
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Staff were very helpful. We got shown various different mattresses - different ones covering on how you slept (usual position), whether you wanted hard or soft etc.. When we picked the one we wanted,... See more
Call to the dreams show in waterton retail park brigdend. We were welcome by Daz the salesperson who asked us what we were looking for, we said a mattress we then try the testing bed they give 2 pillo... See more
Sean at the Bridgend store was outstanding. My husband has several health issues and by using the sleepmatch system he was able to help and guide us to the mattress we needed. We were offered a frie... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Waterton Retail Park, CF31 3TN, Bridgend, United Kingdom
- 01656536846
4.8
Excellent
399 reviews
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The customer service from the start was…
The customer service from the start was really helpful from choosing the bed and the right mattress. They were very informative and never felt pressured into making a decision. We were moving house and had to keep moving the delivery date and they were so good in rearranging the dates. The day of delivery they arrived exactly on the time given and were very professional and polite. We absolutely love our new bed!!!! Thank you Dreams for the best night sleep!!!!
December 30, 2024
Excellent service from looking to buying
Excellent service from looking to buying . Baz served us a great guy explained everything about different mattresses. Polite and professional guy . We had a great deal and would definitely go back there again .
December 1, 2024
mattress delivery
Happy with purchase but unfortunately my expensive mirror in hallway was smashed, I appreciate the mattress was big and heavy but should have been more careful
December 27, 2024
The assistant was very informative…
The assistant was very informative delivery and assembly was excellent.this is the second time I’ve bought a bed from dreams from the same assistant will definitely return.
December 16, 2024
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My Dreams Experience
Some washers were not the correct fit.
You literally have to pay for everything eg single bed is two pieces therefore two payments to remove i.e. mattress and base.
Not sure the actual mattress is the one I ordered. It feels much firmer.
Mattresses had obviously been in storage for months as plastic covering was thick with dust. And despite being in storage we still had to wait 2+ months for delivery.
Delivery guys were awesome could not fault them
Considering the price of the bed frames the quality was unexpectedly low.
Update 11.01.25 I was provided with an explanation. The costs involved in collection are a result of the cost involved in recycling/disposal. I have been given a £95 refund and asked to review my review which I am doing. Since my last review I am getting used to the mattress and I am finding it more comfortable. I think the change from a very soft to very firm mattress was a bit of a shock to the system at first. I d also like to add (which I forgot to add in first review) that the sales lady at Bridgend store was also awesome even staying a little after closing time to complete the order.
Originally deliver was scheduled for a month after placing the order but because I added collection of a single bed and mattress literally a couple of days after initial order this delayed deilvery by another month due to the change a couple of days makes to availability of delivery slots hence the 2+ month wait.
December 14, 2024
Reply from Dreams - Bridgend
Good morning Wendy,
Thank you for taking the time to leave us your review.
I am sorry to hear that the washers were not the correct fit and I am sorry that you were unhappy with the cost of the service plan.
I have sent you an email in relation to these matters and I do hope to hear from you soon.
Many thanks,
Kishan
Brilliant!
We had the promise of two Tempur pillows when we ordered a Tempur mattress. They didn’t arrive with the mattress. We phoned Dreams of Bridgend and we were told to pop in store where the pillows were waiting our pick up. We were very pleased. The pillows were brilliant to sleep on as was the mattress. Well done Dreams of Bridgend.
December 14, 2024
New bed from dreams
Bought a new bed from dreams. Customers service was excellent. Had all my beds from there and very happy with them . They so comfortable. And they gave me 4 free pillows with purchase.
December 10, 2024
Bed Delivery
The men who delivered and assembled the bed were great. They took all the rubbish with them. Really pleased
December 10, 2024
me of the old fashioned idea…
Reminded me of the old fashioned idea of serving making you feel welcome salesman offerings coffee or tea very gratefully received on a cold day.
Salesman also was product aware understood exactly what we needed ,Refreshingly great ⭐️⭐️⭐️⭐️⭐️
November 29, 2024
Unprompted review
Your texting the wrong person
Your texting the wrong person. I hope the guy got his bed in the end
November 24, 2024
Reply from Dreams - Bridgend
Good afternoon,
Thank you for bringing this to our attention.
I have ensure that this matter is addressed.
Many thanks,
Kishan
From Start to finish
From Start, going to Dreams to have a look at a new mattress, to End, the delivery guys were on time, polite, and Very professional, I give
10/10
☆☆☆☆☆
November 17, 2024
Sales OK, Then it went downhill
Sales said use take to any room, includes removal of packaging, mind you there is cost! Staff delivering only took off half the wraps. When the store was contacted, was told to contact customer services. No human, was invited to have call back. 3 days later call back, but it only rang for 15 seconds. No 2nd try, so back to square one. SO BUY IT, BUT DON'T PAY FOR EXTRAS. AFTER SALES SERVICE IS USELESS.
November 15, 2024
Reply from Dreams - Bridgend
Good afternoon
Thank you for your review. I am sorry for the issues you have had with delivery.
I have sent you an email to ask for some more detail so we can investigate this in full.
I look forward to hearing from you shortly.
Many thanks
Peter
The delivery was great… nice and early…
The delivery was great… nice and early in the morning. The delivery staff put the bed together and removed the mattress and old bed. They were polite and very helpful.
November 6, 2024
Great service in store
Great service in store, delivered on time without any issues .
November 15, 2024
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