Shopping experience was good with a well laid out shop and helpful staff. Delivery was very good too with lots of communication and efficient delivery people. A bit disappointed with the quality of th... See more
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I bought an Isabella ottoman bed from Dreams in the January sale this year. Booking a delivery day was simple, and I was told the delivery window a few days in advance so I could plan. The product w... See more
Exceptional service from James at the Burton upon Trent Branch. James was helpful, friendly, knowledgeable and approachable. We brought a mattress today and James proceeded to ask if we wanted any pi... See more
We had a great buying experience at Dreams, we was well looked after by Karl,he sorted us out with a selection of Mattresses using their fancy sleep technology, the third one on the list was the one w... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
2 Eighth Avenue, DE14 2WG, Burton-on-Trent, United Kingdom
- 01283241276
4.8
Excellent
153 reviews
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Friendly professional staff
Friendly professional staff, made sure I did the bed test. Everything explained clearly. Very comfy mattress, safe, on time delivery.
May 18, 2024
Superb experience at Dreams Burton
Superb experience at Dreams Burton. Fabulous Customer Service and friendly non pushy staff who are knowledgeable and very aware of your needs. Can’t fault the whole experience. Special thanks to Nicole.
May 6, 2024
Unprompted review
Dreams was always very helpful
Dreams was always very helpful, polite and gave me advice where I needed it. The delivery came on time and as planned with the 2 guys dropping it where asked. From sales manager to delivery - excellent.
March 31, 2024
Sunday Morning Browsing
After looking at a large array of mattress in store .We were helped by a knowledgeable assistant who helped us decide on the choice .a friendly atmosphere with no hassle .prompt delivery and removal of our exiting mattress. Made life so much easier.
March 31, 2024
im very happy with my bed
im very happy with my bed, nice and comfy, and delivery was quick and drivers was very nice.
March 31, 2024
Welcoming and knowledgeable staff
Welcoming and knowledgeable staff, didn’t feel pressured when exploring the beds and were readily on hand when wanting to decide on mattress
March 29, 2024
Unprompted review
Dreams Beds in Burton on Trent provide a really great service
We are very happy with our new Dreams mattress.
It is super comfy, and the 2 delivery guys were very nice and very helpful.
We were kept informed with the delivery date and time, the service Dreams provide is really great.
March 13, 2024
the order on time communication…
the order on time communication brilliant delivery men excellent cant fault service . the sales man in store was very good and explained everything. the gentlemen who put my bed together showed me the best way to lift the bed as it had storage underneath . will fully recommend x
February 18, 2024
Finally sleeping well...
Bought a new mattress from the Dreams store in Burton on Trent in December 2023, with a delivery in January 2024.
Great help choosing a good mattress, and the delivery guys very great.
January 20, 2024
The whole experience was easy and…
The whole experience was easy and stress free. The staff at Burton Dreams went above and beyond. Really Happy
January 19, 2024
A great experience from start to…
A great experience from start to finish. Choosing the mattress in the shop was so straightforward. The assistant was helpful but gave me space to make my decision. Delivery was very prompt and efficient. It was so helpful that the deliverers took it to the bedroom.
The mattress is very comfortable and we have had great nights sleep on it.
January 3, 2024
Friendly and helpful staff
Friendly and helpful staff. Very knowledgeable, heloimgbus to find the perfect mattress. Staff member was great with my mother as she is visually and hearing impaired and made sure she spoke clearly, enlarged font on the computer ect. Just very good service.
January 3, 2024
Unprompted review
Mattress delivered on time
Mattress delivered on time, within the 10 minute time slot we were given. Staff in the store were very helpful and informative.
December 1, 2023
Fantastic service and everything…
Fantastic service and everything explained in full detail made me and the wife make the right choice in our new purchase was given time to go over any questions we had to ask would highly recommend dreams for your perfect nights 😴😴💤💤
November 26, 2023
May use AI-assist with repliesRead more
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Delivery driver rude arrogant and…
Delivery driver rude arrogant and dirty, said my mattress was a cheep one
November 25, 2023
Reply from Dreams - Burton on Trent
Hi Nicola
Thank you for your review. I am sorry for any upset caused. This is certainly not the level of service we would normally look to provide.
I have sent you an email with a resolution which I hope you will see as acceptable. I look forward to hearing from you shortly.
Many thanks
Peter
Love my new matress
November 19, 2023
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