Shopping experience was good with a well laid out shop and helpful staff. Delivery was very good too with lots of communication and efficient delivery people. A bit disappointed with the quality of th... See more
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I bought an Isabella ottoman bed from Dreams in the January sale this year. Booking a delivery day was simple, and I was told the delivery window a few days in advance so I could plan. The product w... See more
Exceptional service from James at the Burton upon Trent Branch. James was helpful, friendly, knowledgeable and approachable. We brought a mattress today and James proceeded to ask if we wanted any pi... See more
We had a great buying experience at Dreams, we was well looked after by Karl,he sorted us out with a selection of Mattresses using their fancy sleep technology, the third one on the list was the one w... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
2 Eighth Avenue, DE14 2WG, Burton-on-Trent, United Kingdom
- 01283241276
4.8
Excellent
153 reviews
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Excellent service
Efficient service in store by very friendly staff
Kept informed on delivery.
Mattress delivered on time and old mattress taken away.
No complaints
November 3, 2023
Splendid Ottoman
Very pleased with our new ottoman bed. Solved a lot of storage problems and easy to operate. A very efficient service with our old bed and mattress taken away.
October 20, 2023
Great service
Great bed base, good delivery, on time and good communication with me all the way along. Great service all round. very helpful, did not feel rushed or pressurised.
October 7, 2023
Very helpful
October 15, 2023
Great service
The bed is very comfortable and the delivery men gave an excellent service taking away our old bed and putting the new one up. We're very satisfied all round.
October 7, 2023
Brilliant bed shop
Excellent range of products and very helpful and knowledgeable staff member who guided us through the process of selecting the mattress and bed. The technology of the Sleepmatch machine was extremely helpful in selecting just the right mattress.
September 15, 2023
Unprompted review
Fantastic service from the start
Fantastic service from the start. Excellent quality of products. We were ready for a 4 weeks long wait for new bed but actually we received it after only 2 days! That’s why we came back to upgrade our pillows and mattresses. James and Karl were friendly and made us feel welcome. Amazing staff!
August 13, 2023
Unprompted review
The customer service person at Burton…
The customer service person at Burton Karl
He was great
August 17, 2023
Really helpful
Really helpful, pleasant and friendly staff. Wide range to choose from.
Would definitely go back.
May 26, 2023
Very friendly and helpful
Very friendly and helpful, lots of relevant information.
They re-arranged delivery as our requirements changed and that and the installation went very well
July 26, 2023
Very professional delivery and in store…
Very professional delivery and in store Very professional Very good service
July 26, 2023
Fantastic customer service they worked…
Fantastic customer service they worked with me as I was have lots of building work done and delivered it when it was finally finished 👏 👍
June 15, 2023
Quick thorough efficient service
June 10, 2023
Everything was great delivery…
Everything was great delivery installation. Removing rubbish etcm
June 7, 2023
We ordered a mattress & pillows not…
We ordered a mattress & pillows not knowing how we would feel sleeping on them, but all is very good with sleep & comfort factor.
Highly recommend the services 👍
June 2, 2023
SHOP in Burton were very good and…
SHOP in Burton were very good and Helpful to help us find the correct Mattress
Drivers were good wore over shoes in the house removed all the packing and old Mattress.
They said the mattres as a smell for a few hour with it being covered it so don`t make the bed for a few hours.. We never made the bed till 10 pm the smell was so strong. the following morning we had to remove all the bed sheets ect again .all day .we had to do it for 5 day. i went down to burton Store and asked what else we could do. we opened windows and door . he was shocked smell lasting so long. it was 7 days before we could not smell the matress when every we went in the room, and not having to remove bed sheets every day. Burton staff were Brill could not fault shop or staff very caring and Smart
May 4, 2023
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