Naomi met us when entering the store and explained to her the type of bed we had and needed to replace the mattress. I had details of what model I was looking for along with measurements of the frame... See more
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See what reviewers are saying
We were warmly welcomed to the store and were allowed to explore different furniture in our own time. Once we were decided what we want, the store personnel helped us to choose from the available deal... See more
Buying the new mattress was easy, with a very knowledgeable salesman.It was delivered exactly on time and the delivery men were very helpful and got it onto the bed, and removed the old mattress for r... See more
Bed very comfortable, delivered within the time slot. I did have an issue with not being informed or offered bed assembly. However, mistakes are made we are all human and the customer service manage... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 5 Elgin Retail Park, IV30 6RP, Elgin, United Kingdom
- 01343 543248
4.8
Excellent
166 reviews
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Superb service
We had a bed delivered today, and what can I say. Such excellent service from the delivery drivers, polite, funny and such a delight to meet. They had driven all the way from Glasgow in really cold weather, but nothing was too much trouble for them.
Would definitely recommend this company, from ordering to delivery first class service. And bed was lovely too if course.
February 8, 2024
Unprompted review
Helpful staff
The purpose was to find a suitable bed for my 9 year old. Staff were attentive from start to finish. The guys that came up from Glasgow to deliver and build the bed were fantastic. So polite and they wore shoe covers!
January 27, 2024
Very helpful.
Staff very helpful and took the time and effort to make me comfortable and not pushy
January 27, 2024
Excellent service and very good quality…
Excellent service and very good quality bed. Quick delivery and delivery men were excellent
January 11, 2024
Tempur mattress from Dreams
Shop assistant was very helpful with choosing our new mattress. Delivery came as scheduled, job completed without any bother.
January 7, 2024
Dawn was excellent and showed all…
Dawn was excellent and showed all options for the product we wanted to purchase. We weren’t put under any pressure to purchase and delivery and construction options were offered to us. Delivery time was quicker than we expected. Excellent Dreams, well done
January 3, 2024
Unprompted review
Very proficient good natured delivery…
Very proficient good natured delivery men. Very speedily dropped off thank you
December 23, 2023
Very good delivery experience
The people arrived in the stated time of 2hrs. They put on shoe guards and quickly put the mattress on the bed and even unpacked it for me.
December 17, 2023
Was shown all the mattresses that were…
Was shown all the mattresses that were appropriate for me. Assistant was very helpful.
December 14, 2023
Super comfy mattress
From ordering this mattress to delivery the staff from Dreams were just so friendly and professional. The mattress itself has not disappointed and is super comfy. I am getting a marvelous sleep so it was a great choice for me.
November 18, 2023
Very slick service by the boys from…
Very slick service by the boys from Glasgow. They kept me informed, were aware of my instructions and extremely helpful, friendly, professional and obliging. So lovely to welcome a Team like that and know I don’t have to worry. Well done Dreams and a huge huge thanks to the lads.
November 18, 2023
It was my first time buying a new Bed
It was my first time buying a new Bed, the store staff where extremely helpful and friendly! Offering us tea and coffee while we browsed.
They where very understanding of our wants and needs for our new bed and they took the time to make sure they fulfilled our every want and need.
Great service would highly recommend to anyone.
November 17, 2023
Satisfied customer
The salesman listened to my explanation of what I was looking for, understood and advised me accordingly. No pressure, no fancy sales patter. It took only a few minutes for him to place the order and tell me my new bed would be delivered the following Saturday. I would get an email giving me a time slot and that's exactly what happened. While he did all the paper work a very nice female employee chatted a bit and the whole experience was pleasant and hassle free. So I left the store a very satisfied customer.
October 6, 2023
Really good customer service in shop…
Really good customer service in shop and delivery was on time. Men who delivered well prepared and dealt with it efficiently, were friendly and professional.
October 15, 2023
Great experience
From buying the bed in the store to building the bed in my house, the whole experience was excellent. All staff involved were motivated and knowledgeable. Oh, did I mention that the bed is great...Well it is
October 2, 2023
My new bed purchase is perfect
My new bed purchase is perfect, very happy with it and would come back . 1st class all round.
September 16, 2023
Built for comfort
September 1, 2023
Amazing service thank you
May 14, 2023
May use AI-assist with repliesRead more
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The mattress is great however we were…
The mattress is great however we were mis sold as we were told we’d receive a mattress protector with it and when I question in shop why this had been received I was then told it was only with the extra warranty. This was not what we were told when we purchased the mattress. Very disappointed in the service
July 29, 2023
Reply from Dreams - Elgin
Dear Fiona
I am sorry for the issues you have had when placing your order. We have fed your concerns back to the senior retail management within the business so that they can review what information is given at the point of sale.
I am glad that as a result of our conversation we have come to an amicable resolution on the matter.
Should you require any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
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