Naomi met us when entering the store and explained to her the type of bed we had and needed to replace the mattress. I had details of what model I was looking for along with measurements of the frame... See more
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We were warmly welcomed to the store and were allowed to explore different furniture in our own time. Once we were decided what we want, the store personnel helped us to choose from the available deal... See more
Buying the new mattress was easy, with a very knowledgeable salesman.It was delivered exactly on time and the delivery men were very helpful and got it onto the bed, and removed the old mattress for r... See more
Bed very comfortable, delivered within the time slot. I did have an issue with not being informed or offered bed assembly. However, mistakes are made we are all human and the customer service manage... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 5 Elgin Retail Park, IV30 6RP, Elgin, United Kingdom
- 01343 543248
4.8
Excellent
166 reviews
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Craig was excellent and found us the…
Craig was excellent and found us the bed we were looking for. We were immediately greeted and offered the use of the sleep machine which found us the type of bed for us. Craig then took us round the store and found us the perfect bed for us!
July 24, 2023
Unprompted review
Outstanding shopping experience
Outstanding shopping experience, from the measuring process thru ordering and delivery to the 1st night's sleep.
If only all purchases were like this.
July 12, 2023
Really good customer service
Really good customer service. Gave us time to try out different mattresses to ensure we weee happy with purchase.
June 3, 2023
Alan at Dreams Elgin was Great!
Alan, at Dreams Elgin, was very attentive and keen. My partner and I purchased our first bed on a tight budget at with Alans help. We felt sure that the Dreams colleagues were motivated to offer us the best price and service within our range and left very happy with our purchase. The range of products was appealing and we are very happy with our ultimate purchase.
May 9, 2023
Unprompted review
They do what it says on the tin!
They do what it says in the tin!! Punctual,and delivery was when they said it would be.
April 11, 2023
Very helpful and knowledgeable staff…
Very helpful and knowledgeable staff without being overbearing.
Good range of options to choose from and competitive prices...a very pleasant experience.
April 7, 2023
Unprompted review
Great Customer Service
Bed very comfortable, delivered within the time slot.
I did have an issue with not being informed or offered bed assembly. However, mistakes are made we are all human and the customer service manager from Dreams swiftly replied to my review and has offered a bedding package for my inconvenience.
So thankyou Dreams, Great Customer service, which is quite rare these days
March 24, 2023
The Devil is in the delivery.
The Devil is in the delivery and , unlike many firms that I have used , Dreams excelled at this. The in-store experience was good ; though I was not entirely convinced by the explanations as to why certain mattresses cost so much more than others.
February 18, 2023
The Dreams experience
Good service on ordering in the store. Excellent communication re delivery date and updates on the day from the delivery team.
March 7, 2023
Elgin Team and delivery
The sales team in Elgin were helpful and charming - it could have been a challenge to deal with my parents (both 90) when buying a new bed but they addressed the issue with humour and support. The delivery team were exceptionally good. A great experience, thanks.
March 12, 2023
Delighted with our purchase of a super kingsize base and headboard
Delighted with our purchase of a super kingsize base and headboard. We already had 2 fairly new mattresses so didn’t need them. The staff in the Elgin branch where we bought them, Dawn and Alan, which coincidently are mine and my husband’s names, were very friendly and helpful. They listened to our requests and accommodated them precisely. Well done and many thanks
February 22, 2023
Just did what was agreed
Just did what was agreed - no messing about- helpful staff - job done -
February 1, 2023
Excellent customer service at Elgin
Excellent customer service at Elgin. No pressure. Left to browse & decide on our own. Advice given when we asked. Ended up buying a mattress that wasn’t in the sale but it was what we were looking for.
February 17, 2023
Everything as promised.
February 15, 2023
The sales man was extremely helpful and…
The sales man was extremely helpful and appeared knowledgable.
Delivery was seamless with good communication.
February 11, 2023
Very happy with my mattress
Very happy with my mattress. However the delivery drivers were not nice at all. Faces that would make the cream go off
February 11, 2023
Friendly sales team…
Friendly sales team who had great knowledge of the products and were able to advise what mattress would work best for our needs.
January 29, 2023
Unprompted review
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