Had great service from Jordan and Zoe at Dreams Gateshead Metro and Gateshead Team Valley respectively, very friendly people, knowledgeable and professional. Hopefully my mattress will be the perfect... See more
Location
Switch locationUnit 6B, Metro Retail Park, Pine Tree Way, NE11 9XU Gateshead, GB
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See what reviewers are saying
Jordan was very helpful and explained about different mattresses. We tried the bed that recommend which type of mattress was best for us.
Great product range from Dreams - found exactly what we wanted. Drew at the Newcastle/Gateshead Metro Centre shop was extremely helpful in helping us pick the right products. He was supremely knowl... See more
Once again, another amazing experience purchasing a mattress from Dreams. Neil at the Metro Centre store manages by leading by example and Amanda is a star. The after care is faultless too. Fantastic... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 6B, Metro Retail Park, Pine Tree Way, NE11 9XU, Gateshead, United Kingdom
- 01918250033
4.7
Excellent
159 reviews
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Excellent sevice
Sales lady lovely, very helpful. Delivery as promised. Guys to put it together were efficient, polite and friendly. Old bed removed, very pleased with the quality of the bed frame and the service. Recommend.
February 29, 2024
Innovative Company, Amazing Advisors
Our advisor was extremely knowledgeable and friendly. This was the first time I bought a mattress, and I did't know what to look for. The services offered by Dreams left me feel confident and pleased with my choice. I also was impressed by the sleep machine. I thought it was very innovative and helpful.
March 4, 2024
Unprompted review
Dreams 10/10 Customer Service 10/10
Initially my wife and I were going to bypass Dreams, Thank goodness we didnt, We were welcomed by the lovely Susan and spent more than hour with her, First class customer service, so thorough, and met all our needs and also has the patience of a saint ha ha.
We would recommend Dreams for anyone thinking of purchasing a new bed and pillows. Susan and Justine are an amazing asset to this company and no pressure sales just amazing staff. Thanks so much Steve & Lisa ps our bed and pillows have arrived, best purchase weve made, no more bad backs or shoulders. 👍
January 31, 2024
Unprompted review
Amazing from start to finish
Amazing from start to finish! Never had a more relaxed shop in my life perfect customer service and fingers crossed for a perfect product when it gets delivered.
February 6, 2024
Unprompted review
The staff are so friendly and not pushy…
The staff are so friendly and not pushy at all
Can answer any question about products you have and made a stressful day shopping fun
February 6, 2024
Unprompted review
The Dreams team were very friendly and…
The Dreams team were very friendly and sorted my request for a new bed for my son out very quickly with no problems.
January 31, 2024
Well worth that wait!
After spending a year or so going back and forth to various shops we decided it’s time to buy a mattress.
We opted for the Rochester mattress as it was a medium/firm and suited me just perfect
especially being in the sale also was an added attraction.
Ric who worked at the store was brilliant and made the sale easy without being pushy and I think thats what sold it for me.
So cheers and thanks for making my nights in bed even more exciting!
January 31, 2024
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Aggressive delivery driver, poor action taken
The purchase was ok but the delivery driver was very rude. I had taken a delivery and assemble service and one of the person was rude and started shouting in an intimidating manner when I politely told him that he had assembled a bed in the wrong position. He rudely shouted “do you want me to do your interior designing”!! He then threatened to leave the furniture half assembled. In order to avoid hassle, I left but asked him to give me his name so that I can a formal complaint. He kicked off thereafter and left abruptly.
I called the store immediately (on 16/1/24) and I was reassured action, and that someone will get back to me within a few days. However, I am still waiting to hear from the customer service.
Dreams should not employ such drivers who are aggressive and threatening.
January 16, 2024
Reply from Dreams - Gateshead Metro
Good afternoon
Thank you for your recent review. I am sorry for any distress this conduct may have caused. This is certainly not the way we would expect any of our members of staff to behave, and I can assure you that this will be passed onto the senior management in our distribution team for an urgent investigation to be conducted.
I have sent you an email with a suggested resolution which I hope you feel is suitable. I look forward to hearing back from you shortly.
Many thanks
Peter
Fast service and friendly staff
January 10, 2024
Unprompted review
Warm customer service and good range of…
Warm customer service and good range of products to try.
January 7, 2024
Unprompted review
Staff were lovely
Staff were lovely and really helped me! Everything was explained fully and they gave me all the options I needed.
December 26, 2023
Unprompted review
Faultless service from start to finish
Suzan welcomed us to the store, I was slightly anxious about the sheer volume of mattresses to choose from, however she showed us the Sleepmatch machine which narrows it down to 3/4 mattresses to suit all budgets.
After explaining the different options we tried some out and went for a Silent night which was on offer and was an absolute bargain! Suzan was just great from start to finish, all of the floor team were just really lovely and very knowledgeable! Would absolutely recommend Dreams & the team at the Metrocentre store to anyone!
December 17, 2023
Unprompted review
Positive experience
Positive experience. Great to try the mattress before purchasing and fantastic delivery dates available (some as soon as 5 days!). Helpful store colleague who listened and understood our needs. We were offered a drink, but it was a new store and they didn’t yet have a drinks machine so only water was available!
December 4, 2023
Unprompted review
Great experience in store
Great experience in store, Susan was incredibly attentative to our needs and provided a whole range of options, taking into account our budget and requirements, left the store extremely happy and with a new bed! Thanks 😊
November 18, 2023
Unprompted review
Excellent and personal service
Excellent and personal service.Knowledgable sales staff who were very patient and listened carefully to my requirements.
November 16, 2023
Unprompted review
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