Caroline at Dreams in Gravesend was very helpful, I told her our budget and type of mattress we was looking for. She showed us a few that matched the criteria let us test them out and gave us som... See more
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The salesperson was very knowledgeable he explained everything about the bed and he was very kind and patient When I wasn’t getting through with the bank transfer. All the staff at the Gravesend branc... See more
Bought two mattresses: super king, double. To replace existing 10+ year old mattresses: nothing really wrong with SK, but D had springs protruding. Large selection on show, some very expensive! Chos... See more
We were made very comfortable with our purchase, assisted by Caroline, who explained all that we needed to know. She showed to us that she cared about our choices that we made couldn’t have asked fo... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Imperial Retail Park, DA11 0DQ, Gravesend, United Kingdom
- 01474 327451
4.8
Excellent
216 reviews
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Warm welcome from Dan who tested what…
Warm welcome from Dan who tested what sort of mattress we needed. Very helpful. Reece the store manager was brilliant, very helpful and made our bed buying experience very comfortable. Nothing was too much trouble and Sue provided refreshments and a big smile too. Overall a huge Thankyou to Reece, Sue and Dan 😃
January 13, 2024
Unprompted review
Brilliant service
Brilliant service. Absolutely fantastic staff, Reece the manager was very knowledgeable along with the helpful Dan and Sue. Very happy customer 😊
January 13, 2024
Unprompted review
Very friendly
Very friendly, approachable and excellent advice on range of products.
January 9, 2024
Unprompted review
SUPERB just want to say a big thankyou…
SUPERB just want to say a big thankyou to Amanda and reece Manager at dreams gravesend.Had been trying to find a strong firm suitable mattress due to having hip operation and my old mattress very worn.I attended the gravesend store not being pushy at all and listening to my needs and advising me to use the bespoke Sleepmatch technology which i did and had my heart set on the sealy.Amanda and Reece done their upmost to ensure i was able to get the mattress i wanted with delivery and taking my old mattress away with no stress at all.They both very caring proffesionals and listened to my needs and even supplied 4 new pillows.The delivery guys was great kept me updated even rang to say be early which was great they were very chatty wore footcovers and was no stress at all.I recommend dreams at gravesend very much and look forward after my hip operation to be in as much comfort i can.Thankyou Mrs Michelle Tull The coffee was lovely too xxx
December 29, 2023
Unprompted review
Helpful sales assistant …
Didn’t try and push a certain product onto me showed me all the products that may suit me
Left me to make my own mind up and offered help if I needed it
December 9, 2023
Staff is so nice and thay dealing with…
Staff is so nice and thay dealing with us so goof.
December 2, 2023
Very helpful after sales service
December 1, 2023
Happy customers of Dreams
The whole experience of purchasing bed to delivery of bed.
November 15, 2023
Dan helped us find what we were after
Dan helped us find what we were after. He took time to go through what would fit our budget yet address our needs. I cannot fault him
November 21, 2023
Unprompted review
Perfectly and lovely
November 18, 2023
Professional and courteous service by…
Professional and courteous service by shop and delivery men, terrific bservice all the way
November 2, 2023
Excellent service.
Delivery was on time.
Delivery men were polite, they took their shoes off, they carried my mattress upstairs and placed it on the bed for me.
Excellent service.
Excellent value and the best mattress I’ve ever had!
October 23, 2023
staff were very pleasant
staff were very pleasant, knowledgeable and very helpful.
The mattress provides the best sleep I've had in ages.
Full house !!
Thankyou Dreams
October 24, 2023
Got what we ordered and the delivery…
Got what we ordered and the delivery was on time so very happy,The staff was very helpful and polite.
October 14, 2023
Good service
Shop staff were helpful the item came on time and good communication from the delivery staff.
October 3, 2023
Great customer service and care a lot…
Great customer service and care a lot of help with the purchase i wanted as well as other offers better than what i was looking at a good explanation in what I was looking for.
October 12, 2023
Good quality purchase with years of
Good quality purchase with years of
enjoyable sleep with great mattress and base frame, at affordable price
Super happy
October 6, 2023
Very pleased with mattress and staff…
Very pleased with mattress and staff were very helpful and profession many thanks
October 6, 2023
Great help from the staff.good product…
Great help from the staff.good product knowledge. Ģood delivery and happy delivery crew
Thank you for the great experience.
October 5, 2023
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