Both Ian (Sales Advisor) and Rachel (Manager) instore were brilliant and extremely helpful, whilst maintaining neutral enough to allow you to make your own decisions on what to purchase. Dreams as... See more
Location
Switch locationUnit B3 Fosse Park South, Fosse Park Avenue, LE19 1HY Leicester, England, GB
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See what reviewers are saying
Debbie did such an amazing job showing us around the store and gave some amazing insights. She went out of her way to make us feel comfortable - I would recommend Debbie to anyone thinking about bu... See more
Really felt as though assistant listened to my needs physical and financial. Greeted in a friendly manner offered refreshments, on more than one occasion, and I although I deliberated long and hard di... See more
Excellent customer experience. We were made welcome, given a sleep match suitability check and then offered a range of mattresses to try out. The lady who helped us was polite and helpful. We made our... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit B3 Fosse Park South, Fosse Park Avenue, LE19 1HY, Leicester, England, United Kingdom
- 01162164470
4.8
Excellent
287 reviews
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Exceptional customer experience
We had no idea what mattress we needed for our son’s bed. Nirali helped us choose the right mattress. I was particularly impressed by her approach, where she wanted to make sure we had exactly the best fit to our needs. I wish all Sales Assistants in all stores were as thorough and diligent as Nirali. It was a genuine enjoyable purchasing experience. We will definitely buy all our beds from Dreams Fosse Park again.
July 1, 2026
Unprompted review
The guy that helped us pick a new…
The guy that helped us pick a new mattress was amazing very professional and very helpful explained the difference between one and another very knowledgeable top man 5 stars
February 21, 2026
Sale and purchase experience.
The service from start to finish was flawless. Nirali went through everything with us, explained why certain mattresses were suggested and was really helpful, knowledgeable and polite. Thank you.
May 2, 2026
Had an electric bed and mattress…
Had an electric bed and mattress delivered for my mum last week and the two blokes were top notch. Shoe covers were worn, they checked the bed height and added the support feet, and gave me a full demo before leaving. Genuinely lovely blokes and a credit to the Dreams delivery team. 10/10! :)
June 11, 2026
Unprompted review
Excellent service from the front door…
Excellent service from the front door to the point of sale. Tried the matress machine and it helped me to decide on the matress I required. Thank you
April 5, 2026
Excellent service for the whole process
May 23, 2026
The efficient way we were dealt with.
May 17, 2026
Great communication, great service, great mattress
Great communication, prompt and courteous delivery. Mattress is excellent.
May 16, 2026
It all went well
It all went well. The service was great.
The staff were friendly and helpful.
May 16, 2026
Friendly and very helpful staff
Friendly and very helpful staff. Very happy with the product and delivery.
May 8, 2026
May use AI-assist with repliesRead more
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The Mattress topper is rubbish totally…
The Mattress topper is rubbish totally over priced and one you open it you can’t return it complete waste of money
Staff and buying experience great though product not good.
May 3, 2026
Reply from Dreams - Leicester Fosse Park
Hi Richard,
Thank you very much for taking the time to leave your review and for speaking with me this morning.
Your feedback is truly appreciated. I have also sent you a follow-up email summarising what we discussed for your reference.
Thank you again, and if there is anything further I can assist you with, please let me know.
Regards,
Hassan
Mixed experience
Member of staff (Debbie) was excellent. But then we requested a colour change. An incorrect colour was ordered. Nevertheless, rectified in good time.
March 8, 2026
The Delivery guys were brilliant
The Delivery guys were brilliant. Not only were they early, they kept us informed the entire time and ensured we were able to enjoy our new mattress with the minimum of fuss.
April 13, 2026
Just what we wanted
Just what we wanted, albeit delivery men where a little rude because we left the old bed frame outside for them to collect
April 10, 2026
Great product
Great product, easily assembled,good information and instructions, pleasant and helpful delivery team,
Would recommend Dreams.
April 8, 2026
I received my bed on time
I received my bed on time, exactly the day they promised to be delivered. The quality is top notch and l’m loving it, thank you dreams for your services
April 8, 2026
Went in today and from the start I was…
Went in today and from the start I was greeted by Nirali
Very friendly and helpful lady and listened to what I wanted and looked at different options
Explained costs clearly
Really helped and great service thank you
April 4, 2026
Unprompted review
Great customer service, would recommend
Great customer service at the store. Ian was really helpful and knowledgeable. Spent time with me and explained the beds and bed frame available and range of mattresses.
Clear communication about delivery, arrived when expected. Bed and mattress are good quality and just what I wanted
February 28, 2026
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