Purchased New double mattress, from Dreams Northampton Nene Valley retail Park, dealt with Matthew, great service & advise,real olde school service.. Delivered exactly on time with text confirmation... See more
Location
Switch locationUnit 3b St James Retail Park, Towcester Road, NN1 1EE Northampton, GB
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See what reviewers are saying
Everything went to plan with the delivery, removal of old bed and mattress and instalation of the new bed. New bed is great. Very happy with everything.
We were desperate for a new bed, after having a bad experience from another supplier, we went to dreams. From the very start of our visit, we were very well looked after. Found the very bed we dreamed... See more
The beds are great, as are the delivery and assebly services. The only thing that could be improved is their online ordering system, quite glitchy. But just remember you are buying beds, not some clou... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3b St James Retail Park, Towcester Road, NN1 1EE, Northampton, United Kingdom
- 01604 218499
4.8
Excellent
277 reviews
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Very reliable service and great bed
Everything went to plan with the delivery, removal of old bed and mattress and instalation of the new bed.
New bed is great. Very happy with everything.
May 29, 2026
SimpleSimple order procedure. Plenty of product info on the web site. order procedure
Simple order procedure. Plenty of product info on the web site.
May 17, 2026
We had a wonderful experience
We had a wonderful experience, and Steve made the whole process smooth and enjoyable from start to finish. He was very friendly, well-mannered, and professional throughout our visit. From the moment we arrived, he stayed with us the entire time while helping us choose the right bed and mattress. He carefully listened to our needs and budget and showed us all the available options without any pressure.
Steve explained everything clearly and guided us through different bed frames and mattress choices, making it easy for us to compare and decide. He was patient, knowledgeable, and genuinely interested in helping us find the best option within our budget. His customer service was excellent, and he made us feel comfortable and valued throughout the visit.
We also visited with children, who were quite troublesome at times, but Steve handled the situation very calmly and kindly. He remained friendly, understanding, and professional the whole time, which we really appreciated. His positive attitude and patience made the experience stress-free for us.
Overall, we received excellent service and had a very good experience. We would definitely recommend Steve to anyone looking for honest advice and friendly customer service.
May 16, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Changed the mattress with no problems
The first bed was not for me, but dreams admin was brilliant, changed the bed for another one, no quibble about it
May 17, 2026
Reply from Dreams - Northampton
Good Morning, Miss Betts
Thank you for taking the time to share your feedback with us through your recent review.
I am sorry to hear that you are not finding your new mattress comfortable, I had tried to call you so we can discuss the matter further but unfortunately I was unable to reach you.
I have sent you an email and I look forward to speaking with you soon.
Kind Regards,
Faye
Getting the right mattress was really…
Getting the right mattress was really important to us and the staff were really helpful and let us take out time.
May 10, 2026
The agent in the shop was very helpful
The agent in the shop was very helpful, polite & professional & showed us the type pf beds & mattresses we were looking for.
May 4, 2026
Customer service was ok but months…
Customer service was ok but months later my mattress is absolutely not good. I am experiencing back pain due to the mattress.
May 17, 2025
Reply from Dreams - Northampton
Good Afternoon, May
Thank you for taking the time to leave us your review.
I am sorry to hear that you are experiencing a problem with the mattress, I had tried to call you however it was not a suitable time.
I have sent you an email so I can find out some more information and look to assist you further.
Kind Regards,
Faye
Customer service was great
Customer service was great. Matt listened to my exact needs and advised accordingly. I have bought 2 beds and they are very comfortable. Delivery and assembly was very fast. I'm really pleased
February 20, 2026
Beauty
Everything I needed from a single bed.Enough storage with a very comfortable mattress giving a beautiful nights sleep
April 8, 2026
We were desperate for a new bed
We were desperate for a new bed, after having a bad experience from another supplier, we went to dreams. From the very start of our visit, we were very well looked after. Found the very bed we dreamed of, everyone at dreams was very helpful. Even had a nice cup of tea. ( hubby was disappointed that they didn't do bacon rolls)Ha, Ha!
April 4, 2026
Positive Experience
Supportive in the shop and very helpful.
Delivery men very kind and placed covers over shoes to protect my floors.
February 27, 2026
From ordering the bed to the setting up…
From ordering the bed to the setting up off the bed at home it was seamless. Great communication throughout the whole process.
February 9, 2026
Excellent Service
Arrived punctually,polite,smart, even put their overshoes on when they didn't have to and completed the job in a timely manner clearing up after themselves. Excellent Service
March 6, 2026
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