Dreams - Northampton Reviews 

278
TrustScore 5 out of 5

4.8

Unit 3b St James Retail Park, Towcester Road, NN1 1EE Northampton, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The Dream team were brilliant. Very knowledgeable, friendly and nothing was too much trouble. I bought a bed, mattress and headboard. I even got a free cup of coffee. Thank you. Would recommend this... See more

Rated 5 out of 5 stars

Purchased New double mattress, from Dreams Northampton Nene Valley retail Park, dealt with Matthew, great service & advise,real olde school service.. Delivered exactly on time with text confirmation... See more

Rated 4 out of 5 stars

The beds are great, as are the delivery and assebly services. The only thing that could be improved is their online ordering system, quite glitchy. But just remember you are buying beds, not some clou... See more

Rated 5 out of 5 stars

We looked at new mattresses in store then were offered a mattress assessment on the sleepmatch equipment, which gave us a review of mattresses which would be suitable, it showed us what the sales p... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 3b St James Retail Park, Towcester Road, NN1 1EE, Northampton, United Kingdom

  • 01604 218499

4.8

Excellent

TrustScore 5 out of 5

278 reviews

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4.8

All reviews

(278)

13,450 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Buying a bed made easy-

We were greeted by store colleague shortly after entering the store. He was friendly, efficient and knowledgeable. Talked us through the differences in mattresses and when we had decided what we wanted he talked us through the offers available to ensure we got the best possible value for money

May 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great products amazing sales team

The time Gary spent with us was not hurried, he was extremely knowledgeable, explained how the mattress were different and how it could affect our sleep. We purchased a bed with mattress and a second mattress. We were not looking forward to choosing as it had been 35 year since we last purchased one

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. I was recommended by a friend who had bought a bed a few weeks before. Lovely man (Gary) welcomed me into the store (Northampton) and discussed what I was after. He showed me the new sleepmatch machine which I used then advised the results and I was able to view and test the products. Offered several drinks throughout. Walked away feeling uplifted with a great new bed and mattress. Would definitely use again and this branch is a pleasure to deal with

March 30, 2025
Rated 5 out of 5 stars

I am so over the moon with my new super comfy elegant ottoman bed

Everything from going into store and speaking with extremely knowledgeable friendly members of staff to being kept up to date with the delivery slot of our new bed arriving. The two men who delivered our bed were very courteous and respectful with our home. They covered their shoes as we have just had a new carpet fitted. They explained how to manage our ottoman bed and helped lift my mattress onto it. These two delivery men were also knowledgeable friendly and super efficient.
We are over the moon with our new bed. It is extremely comfortable and just looks so elegant in our new bedroom. Dreams have definitely got us as new customers and we wouldn’t think twice about purchasing another bed from them. 😊

March 14, 2025
Rated 5 out of 5 stars

Visited dreams Northampton

Visited dreams Northampton. The sleep match machine is fantastic and I highly recommend. It’s hard to purchase a mattress by laying on them in stores for a few mins. They’re and expensive purchase and imperative for good quality sleep so was and exceptional service. Lay on a machine and this machine based on sleeping position and weight distribution will pick mattresses in stores that will be good for you, genuinely can’t recommend dreams enough.

March 23, 2025
Unprompted review
Rated 5 out of 5 stars

Really helpful advice on type of…

Really helpful advice on type of mattress best for bad backs and we can’t recommend the product more than saying that it is difficult to wake ourselves up because of the comfort!

March 22, 2025
Rated 5 out of 5 stars

Good quality mattress

Thanks to Matt who was able to work with me to provide the best price and service for my mattress and pillow - Was a dear expense but with no regret as the quality of the mattress is great. Highly recommend Dreams.

February 10, 2025
Rated 5 out of 5 stars

Choosing a new mattress…

We looked at new mattresses in store then were offered a mattress assessment on the sleepmatch equipment, which gave us a review of mattresses which would be suitable, it showed us what the sales person was already showing us based on what we had told him.
So we now had several choices.
The one we chose we’ve had for 3 weeks now & has been completely comfortable from the time we bought it, so a perfect choice for a good night’s sleep. Highly recommended the Sleepmatch!

February 7, 2025
Rated 5 out of 5 stars

Good Service

We purchased a mattress, bed base and headboard from Dreams. The bed is well made and comfortable. All the staff were polite and friendly and the bed was delivered on time on the agreed day.

February 19, 2025
Rated 5 out of 5 stars

Quality product.

Mattress purchase made easy with experienced sales man who gave us options to try after using the Dreams sleepmatch. A 2 hour window for delivery was allocated the day before. The delivery team were helpful and efficient. Our new mattress is fantastic quality and is so comfortable I wish we had taken the plunge sooner.

February 16, 2025

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