We visited the Sprowston Retail Park, Norwich store today looking for a single bed and a double bed. We were greeted by Dennis and he was so lovely and friendly. Left us to have a look round and he wa... See more
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Like most people, buying a new mattress isn't something we've done for years! Dreams made the whole process so much easier right from stepping through the door. With the huge choice on offer..memory f... See more
We had a brilliant experience choosing a new mattress at Dreams! We were offered a cup of tea as we arrived before doing the sleep match part of the process to determine what mattress might meet our n... See more
We went to Dreams in Norwich to buy a new double mattress. We were greeted by a team of smiley, friendly, definitely not "pushy" sales people, one of whom, Sean, guided us expertly through our selecti... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3a Sprowston Retail Park, NR7 9AZ, Norwich, United Kingdom
- 01603363540
4.8
Excellent
433 reviews
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Communication about delivery good
Communication about delivery good.
Arrived on time and bed put together quickly, tidily and professionally
February 6, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Dreams - Norwich
Good afternoon,
Thank you for taking the time to leave us this review. I am very sorry to hear about the issues you are experiencing with both the mattress and the duvet you received. I completely understand how frustrating this must be, and I apologise for any inconvenience this has caused.
I have sent you an email outlining the steps we would like to take to resolve this matter for you.
Kind regards,
Dylan
I now have a problem regarding my new…
I now have a problem regarding my new mattress, I can’t get out of bed , it’s far too comfy 😂
Great service and great delivery guys
March 1, 2026
Great service
Excellent help choosing, amazing delivery, all put together rubbish removed, brilliant service 👏
February 28, 2026
Headboard of excellent quality
Headboard of excellent quality and value for money, promptly delivered and easy to fit
February 27, 2026
Excellent and professional service
Excellent and professional service from ordering in Norwich to the bed being delivered in Totnes. All staff were kind, courteous and a real credit to your company.
February 22, 2026
Excellent experience
Very helpful members of staff at the store who were eager to help without being overbearing. Delivery date agreed and collection of old mattress too. Delivered on date agreed with a call beforehand to confirm time. Again very helpful delivery staff who were very polite and conscientious. Would recommend Dreams store very highly.
February 20, 2026
The guys were great who delivered the…
The guys were great who delivered the mattress and the mattress is amazing and so comfortable!
February 20, 2026
Sleeping soundly.
Friendly and knowledgeable staff who, without any heavy sales pressure helped us choose and purchase our new bed. We are absolutely delighted with our choice. Thank you Dreams!
February 20, 2026
Best advice, no problems.
Very comfortable mattress, a perfect recommendation. Thank you.
February 14, 2026
Great staff, great product, I am very happy, thank you.
I was very impressed with the whole experience. The sales staff were friendly and helpful and so were the delivery team. The bed seems good quality and even the assembly instructions were easy to follow with text rather than useless pictures that we normally have to endure. Thank you Dreams team 😃
February 15, 2026
Great advice
Great advice, incredibly good deal and the best matress I’ve slept on! I would definitely recommend them and certainly use them again and again!
February 13, 2026
They create a comfortable atmosphere in…
They create a comfortable atmosphere in their shop and a very comfortable product
February 11, 2026
Really friendly salesman who showed…
Really friendly salesman who showed great knowledge of the choices of beds available.
February 12, 2025
Dave was Great!
Dave in the Norwich store, he was friendly without being overbearing, he had great knowledge and treated us well
January 18, 2026
Great service and perfect bed frame
We bought a bed frame from Dreams and had a great experience. The staff were incredibly helpful, friendly, and even funny, which made the whole process really enjoyable. The bed frame itself is absolutely perfect – great quality and exactly what we were looking for. Highly recommend this place!
December 26, 2025
The chap we dealt with in Norwich was…
The chap we dealt with in Norwich was superb. He wasn't pushy at all, completely respected our request and made us feel welcome without being 'pushed' to buy. We did end up trying many in store, leaving and re visiting to finalise the purchase. The process was seamless and delivery was booked in, in a reasonable amount of time.
January 23, 2026
We went to Dreams in Norwich to buy a double mattress
We went to Dreams in Norwich to buy a new double mattress. We were greeted by a team of smiley, friendly, definitely not "pushy" sales people, one of whom, Sean, guided us expertly through our selection. He offered technical guidance, answering our questions expertly and made the whole process of chosing which product was best for us very easy.
February 2, 2026
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