Dennis and Sean were most helpful. They understood our needs and took their time to help us. Would recommend to anyone.
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We visited the Sprowston Retail Park, Norwich store today looking for a single bed and a double bed. We were greeted by Dennis and he was so lovely and friendly. Left us to have a look round and he wa... See more
Like most people, buying a new mattress isn't something we've done for years! Dreams made the whole process so much easier right from stepping through the door. With the huge choice on offer..memory f... See more
We had a brilliant experience choosing a new mattress at Dreams! We were offered a cup of tea as we arrived before doing the sleep match part of the process to determine what mattress might meet our n... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3a Sprowston Retail Park, NR7 9AZ, Norwich, United Kingdom
- 01603363540
4.8
Excellent
433 reviews
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We went to Dreams in Norwich to buy a double mattress
We went to Dreams in Norwich to buy a new double mattress. We were greeted by a team of smiley, friendly, definitely not "pushy" sales people, one of whom, Sean, guided us expertly through our selection. He offered technical guidance, answering our questions expertly and made the whole process of chosing which product was best for us very easy.
February 2, 2026
Unprompted review
They arrived on time and did a good job…
They arrived on time and did a good job of delivering my mattress
January 25, 2026
Lovely sofa bed
Lovely sofa bed, even better than I expected and guests who have used it already say it very comfortable and they have had a great nights sleep on it.
January 24, 2026
Excellent customer service and guidance…Norwich...
Excellent customer service and guidance from Ben throughout our purchase of our first bed from Dreams. He was exceptionally helpful, knowledgeable, and completely impartial. I would confidently recommend him at any time.
December 20, 2025
Supurb service in a friendly no…
Supurb service in a friendly no pressure kind of way. Had a lovely coffee managed to negotiate on the price. Everything is fine so far.
January 4, 2026
Fantastic experience at Dreams Norwich
Fantastic experience at Dreams Norwich, from walking in the door greeting to the exceptional service. We used the sleep match technology which was very helpful. We purchased a new bed headboard and mattress, there was no pressure selling and we could take as long as we needed to make our choices 😀
All the staff are great, big shout out to Sean who completed our order, delivery was great with no issues 👍
We haven't purchased from Dreams before but will be our go to place for any future need.
All in all a 5 star 🌟 experience and a 5 star 🌟 company highly recommended 👌
October 18, 2025
Friendly knowledge staff
Friendly knowledge staff. Not pushy salesman. A well laid out showroom with plenty of parking outside.
December 29, 2025
Unprompted review
From the service we received in your…
From the service we received in your shop to the delivery of our mattress all excellent. Thank you
December 27, 2025
Perfect bed
Dave was a wonderful host. Very friendly and welcoming. He was very knowledgeable and quickly help us find the mattress that suited both my own needs as well as my wifes. Honestly made my day.
December 27, 2025
Unprompted review
DELIVERED WITH CARE
DDELIVERED ON TIME/ WITH CARE AND WERE FRIENDLY AND RESPECTFUL OF OURSELVES AND PROPERETY.
THE BED ALTHOUGH NOT TOP OF THE RANGE IS STURDY. THE MATTRESS IS COMFORTABLE. PILLOWS ARE NOT NICE THEY MAKE YOU HOT AND DONT FEEL RIGHT. SAYING THAT THEY CAME FREE WITH THE BED SO WONT COMPLAIN.
December 5, 2025
The bed
From start to finish we had excellent service . The store assistant was very helpful and was not at all pushy with selling . The delivery people were clean ,polite ,punctual knowledgeable about building the product and asked us which side we wanted the base to lift. They removed all the packaging and took the mattress that we paid extra for. They did have plastic covers for their shoes to protect the flooring .
November 18, 2025
Very Satisfied Customers
We're very happy with the new bed, which was all that we'd hoped for. Service on the day was also excellent - delivery team were extremely helpful and took the time to run through all the post-purchase information we required. Couldn't fault all aspects of the service from initial purchase to final delivery
November 8, 2025
Great experience
The member of staff who assisted us with our purchase was very helpful and made our experience in Dreams great. Well done Matt from the Norwich store for all your assistance and help.
November 15, 2025
Unprompted review
Great mattress but buy a loud alarm clock
Really good service from the salesman. And stuck to the price guarantee when the mattress was discounted a few weeks later. So far, the mattress is very comfortable. The mattress machine wasn't working when I went to the store but the salesman was very helpful. Went back another time and used the mattress machine, which recommended the one I bought (Flaxby Master Guild 4400).
One thing to be aware of is that this mattress is a bit too comfortable so make sure you have a loud alarm clock. I have missed Mass twice now as I keep oversleeping.
October 7, 2025
Great service
October 18, 2025
Unprompted review
Good on time product very comfortable thank you
On time polite helpful very good thanks
November 22, 2024
Excellent service friendly informative…
Excellent service friendly informative sales person who wasn't pushy which I can't stand 10 out of 10
October 9, 2025
Unprompted review
Excellent service from first to last...!
Excellent service from first to last...
From Dennis in the showroom, to the truly outstanding service offered by the 2 delivery chaps...it was the best experience. THANK YOU DREAMS!
September 29, 2025
Very good communication about delivery
Very good communication about delivery. Delivery people were friendly and efficient.
September 27, 2025
May use AI-assist with repliesRead more
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Average
On entering the store, lots of staff stood about but no greeted us or helped us. We came back later to purchase the bed and the guy who served us did his best but not the most computer literate. There was an offer advertised of free pillows with every bed purchase but the server was unaware of this so had to call the manager who then had to show him how to include that offer in our purchase
September 27, 2025
Unprompted review
Reply from Dreams - Norwich
Good morning,
Thank you for your recent review.
I am sorry to hear about the service provided in store.
So that I can look into this a bit further for you I have requested some details via Trustpilot.
I look forward to hearing from you.
Kind Regards,
Wayne
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