Dreams - Rotherham Reviews 

138
TrustScore 5 out of 5

4.8

Unit 4B Great Eastern Retail Park, S62 6EJ Rotherham, GB


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Rated 4 out of 5 stars

Whilst purchase was great, the delivery wasn't. We had a time slot in the afternoon which we aimed to be at, had a call in the morning saying they'd be 15 mins early, this wasn't an issue, the... See more

Company replied

Rated 5 out of 5 stars

Great service allround from start to finish . From showroom staff to delivery service . 5 stars all the way . Would highly recormend them to anyone . If we need another bed any time Dreams is the plac... See more

Rated 5 out of 5 stars

The machine we laid on was very accurate. The lady who served us was very friendly and answered all the questions we asked. The delivery of the bed was on time as promised and the guys that came were... See more

Rated 5 out of 5 stars

The process was excellent from start to finish with John taking me through the mattress options swiftly and skilfully in an engaging and friendly manner throughout...delivery team also...mattress boug... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 4B Great Eastern Retail Park, S62 6EJ, Rotherham, United Kingdom

  • 01709215069

4.8

Excellent

TrustScore 5 out of 5

138 reviews

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4.8

All reviews

(138)

13,337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Whilst purchase was great

Whilst purchase was great, the delivery wasn't.
We had a time slot in the afternoon which we aimed to be at, had a call in the morning saying they'd be 15 mins early, this wasn't an issue, the issue was whilst 9 miles away we had a call saying theyre 15 mins away, (45 mins before their altered time), so we had to rush to be at the destination- the mattress was for my elderly mother.
Not happy.

Edit.
Nick has since contacted me & has addressed my comments above, he will feed back to those concerned.
I thank Nick for his & Dreams customer service.

May 29, 2026
Dreams - Rotherham logo

Reply from Dreams - Rotherham

Good afternoon Rob

Thank you for taking the time to leave us your review.

I am very sorry to hear of the issues you encountered on the day of delivery. I have tried to call you but I was unable to reach you.

I have since sent you an email and I look forward to speaking with you soon.

Kind Regards,
Nick

Rated 5 out of 5 stars

The machine we laid on was very…

The machine we laid on was very accurate. The lady who served us was very friendly and answered all the questions we asked. The delivery of the bed was on time as promised and the guys that came were friendly and helpful. Will definitely recommend to friends and family.

June 14, 2026
Rated 5 out of 5 stars

GREAT SERVICE ALLROUND

Great service allround from start to finish . From showroom staff to delivery service . 5 stars all the way . Would highly recormend them to anyone . If we need another bed any time Dreams is the place we will be going .

June 6, 2026
Rated 5 out of 5 stars

Inshop service impecable

Inshop service impecable. The delivery and assembly of the bed was puntual, professional and done in minutes. !. I would highly recommend this company (,I already have done !!!!)

April 12, 2026
Rated 5 out of 5 stars

Perfect from start to finish.

From arrival to purchasing our experience was perfect. Daniel was very helpful and made us make a perfect decision. Our new mattress is brilliant. A perfect night's sleep since its arrival.
Thanks to everyone for making our purchase so enjoyable. N&J.

January 31, 2026
Rated 5 out of 5 stars

Excellent mattress.

My new Dreams mattress was delivered on time. I opted for a very firm rating. Had it a couple of weeks now and I m delighted with it, it's made such a difference to my sleeping pattern. At the price, it is excellent. Thank you.

February 1, 2026
Rated 5 out of 5 stars

Smooth and easy purchase

The staff at the Rotherham Dreams store were super helpful and it was easy to make a purchase. We got a great bed frame at a reduced price in the sales and delivery was within 2 weeks, just before Christmas. The delivery was smooth and the bed itself is excellent.

December 3, 2025

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