Whilst purchase was great, the delivery wasn't. We had a time slot in the afternoon which we aimed to be at, had a call in the morning saying they'd be 15 mins early, this wasn't an issue, the... See more
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Great service allround from start to finish . From showroom staff to delivery service . 5 stars all the way . Would highly recormend them to anyone . If we need another bed any time Dreams is the plac... See more
The machine we laid on was very accurate. The lady who served us was very friendly and answered all the questions we asked. The delivery of the bed was on time as promised and the guys that came were... See more
The process was excellent from start to finish with John taking me through the mattress options swiftly and skilfully in an engaging and friendly manner throughout...delivery team also...mattress boug... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4B Great Eastern Retail Park, S62 6EJ, Rotherham, United Kingdom
- 01709215069
4.8
Excellent
138 reviews
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Mrs Stewart retired …
I already had a single mattress tempur hybrid elite which is so comfortable so when I wanted one for king size I had the soft one and it’s that comfortable i don’t want to get up in the morning get a really good nights sleep would recommend it
December 14, 2025
Was treated great
Was treated great. Wasn't made to feeling pressured into buy . Explained everything clearly. The delivery was fast. Would definitely recommend
November 23, 2025
Annette was so helpful even though it…
Annette was so helpful even though it was late nothing too much trouble we even tried that special bed brilliant Annette was absolutely brilliant friendly and kind nothing too much trouble Delivery was brilliant nothing too much trouble we are pensioners and they took the old bed away and they were friendly and helpful.
November 22, 2025
Really helpful staff
Really helpful staff. Very good knowledge of all mattresses. Nothing was too much trouble. Offered refreshments. Would highly recommend.
We bought from the Rotherham Branch.
November 4, 2025
Unprompted review
The bed was for our beautiful disabled…
The bed was for our beautiful disabled son and he seems more than happy with it.
November 1, 2025
Mattress Magic
The process was excellent from start to finish with John taking me through the mattress options swiftly and skilfully in an engaging and friendly manner throughout...delivery team also...mattress bought seems to fit requirements thus far...would recommend 'Dreams' to others looking for beds/mattresses...thank you...
October 31, 2025
polite and helpful
May 25, 2025
Couldn’t have been more helpful and knowledgeable
Really helpful, listened to exactly what we wanted, advised and showed us lots of mattresses- so patient and understanding and very knowledgeable
October 24, 2025
Excellent sales team and an efficient…
Excellent sales team and an efficient and informative build team
October 18, 2025
7 STAR company, they are the best, and SEALY ULTRA beds are the one, seriously you will not be disappointed
we bought a bed from dreams as we was recommended by a friend, they told us you get 100 days sleep and if its not right they will come and change it for whatever reason, we change it for the more expensive sealy ultra, which is the best bed we have ever had, its absolutely amazing, at 63 years old we've a few beds over the years but this company is 7 stars, all the staff are all amazing and can't do enough to help, seriously you have to give this company the chance they are so so good, remember a quarter of your life is in bed, you need a good nights sleep, this is what dreams do best,********@@@@@@@
November 15, 2024
Unprompted review
Loving my new mattress
Loving my new mattress,my night sleeps just get better,best decision I made
October 10, 2025
A friendly and helpful service
A friendly and helpful service. I explained what type of bed and mattress I required and was shown different ones and allowed to try out the mattresses. Also shown different headboards.
September 21, 2025
The Absolute Superlative experience…
The Absolute Superlative experience from start to end. Whilst choosing the bed and mattress customer service support was exceptional. Staff member was polite, knowledgeable, willing to help.
Delivery and assembly were another top notch experiences. Brilliant, mannerly, professional team. Punctual, friendly, well organised, they have made a perfect job . Highly recommended shop and delivery + assembly team and service. . 5 stars and hundreds of compliments.
September 8, 2025
Amazing staff
Catherine was excellent from the moment I entered the store. I didn’t feel pressured to buy at all. I was just given all the information I needed along with the sleep analysis. I went back in to make my purchase at a later date. Im happy with my purchase and will be a return customer.
August 14, 2025
the staff are so welcoming as soon as…
the staff are so welcoming as soon as you enter the store they always ask if they can get you a drink, they are so imformative, i have suffered with my back for years and never had a good nights sleep so i went and purchased a matress from dreams, i`ll tell you something i have never sleeped as much and the matress is so comfy.
August 12, 2025
Great purchase and service
June 15, 2025
Sales person gave us lots of…
Sales person gave us lots of information and let us take our time to browse. All questions were answered for us and we had a really enjoyable experience picking our new bed. When we received it, everything that we needed to know about setting it up was discussed by the delivery team. Would definitely recommend Dreams if you are looking for a new bed
May 25, 2025
Excellent service as usual!
Excellent service, as usual, from start to finish. Always use Dreams for beds and would highly recommend this company, zzzzzzzz, sweet Dreams.
May 3, 2025
Great service in store
Great service in store, helpful sales lady. Delivery arranged for when I was available
April 19, 2025
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