Dreams - Rotherham Reviews 

138
TrustScore 5 out of 5

4.8

Unit 4B Great Eastern Retail Park, S62 6EJ Rotherham, GB


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Rated 4 out of 5 stars

Whilst purchase was great, the delivery wasn't. We had a time slot in the afternoon which we aimed to be at, had a call in the morning saying they'd be 15 mins early, this wasn't an issue, the... See more

Company replied

Rated 5 out of 5 stars

Great service allround from start to finish . From showroom staff to delivery service . 5 stars all the way . Would highly recormend them to anyone . If we need another bed any time Dreams is the plac... See more

Rated 5 out of 5 stars

The machine we laid on was very accurate. The lady who served us was very friendly and answered all the questions we asked. The delivery of the bed was on time as promised and the guys that came were... See more

Rated 5 out of 5 stars

The process was excellent from start to finish with John taking me through the mattress options swiftly and skilfully in an engaging and friendly manner throughout...delivery team also...mattress boug... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 4B Great Eastern Retail Park, S62 6EJ, Rotherham, United Kingdom

  • 01709215069

4.8

Excellent

TrustScore 5 out of 5

138 reviews

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4.8

All reviews

(138)

13,450 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Anita sales assistant was brilliant in the Park gate store

The sales assistant was brilliant in the Park gate store and didn’t rush me and was so helpful around my disabilities. I took my daughters and we was all offered a cuppa and I got the chance to be read by the computer bed which offered me the best bed and mattress for me needs. I’ve got to say the bed is extremely comfortable and I’ve not slept in year like I have this last week

March 2, 2025
Rated 5 out of 5 stars

A Dream job well done!

The sales assistants were knowledgeable and explained points well. The delivery team were punctual and removed the old bed successfully. They then put together the new one and were careful with surroundings.

March 30, 2025
Rated 5 out of 5 stars

From the beginning at the shop the…

From the beginning at the shop the sales representatives were extremely helpful we chose the mattress we wanted and they gave us a delivery date. The delivery men were spot on they took the mattress upstairs and placed it on the bed then removed our old mattress.
The only down side is that we find the mattress to be slightly harder than what we were expecting.

March 20, 2025
Rated 5 out of 5 stars

Best Decision I've Made In A Long Time!

Honestly this new mattress is the best purchase that I've made in a long time! My and partner decided to treat ourselves to a king size bed for our new home we recently bought and needed a new mattress to go along with it. We took a trip to dreams to have a look at mattresses and luckily they had a sale going on as well (which made things better after buying a new home) and a very lovely worker called Danielle came up to us asking if we needed any help. Honestly Danielle is the most loveliest and professional person I have come across in a store lately, she had a smile on her face, really friendly, easy to chat to, just generally made the store and shopping experience great! We tried their mattress machine to see what mattress would suit us best, partner came up as any combination is fine, mine had all this specific things that would be best for me because my body has to be awkward like that! I said we were currently on a memory foam mattress at the moment but I wake up in a lot of pain and through the night. She showed us a few mattresses that would help benefit me with the needs I needed and was patient while we tried them out and made sure we were comfortable on them. After choosing the right mattress we had a chat, arranged delivery and paid up, Danielle made sure we were happy with our choice and can change our mind before delivery date as well. Now the mattress is here we have both honestly had the best night sleep in a long time! I don't wake up in as much pain anymore, partner says his back feels a lot better then it use to, both now feel properly refreshed and ready for the day! I would highly recommend people to visit this branch for a new mattress! Really has given me the better night sleep that has been needed for a long time!

January 18, 2025
Rated 5 out of 5 stars

Extremely comfortable mattress

Assistants in the shop were very attentive and helpful. Liked the idea of being able to check the type of bed required before choosing. Efficient notification by email of delivery. Very friendly delivery men who were very respective of property. Brought slippers before entering the house and advised use of bed after delivery and unpacked new mattress and took old one for recycling. Nothing to fault. Now got an extremely comfortable mattress and a good night's sleep.

December 15, 2024

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