Whilst purchase was great, the delivery wasn't. We had a time slot in the afternoon which we aimed to be at, had a call in the morning saying they'd be 15 mins early, this wasn't an issue, the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Whilst purchase was great, the delivery wasn't. We had a time slot in the afternoon which we aimed to be at, had a call in the morning saying they'd be 15 mins early, this wasn't an issue, the... See more
Company replied
Great service allround from start to finish . From showroom staff to delivery service . 5 stars all the way . Would highly recormend them to anyone . If we need another bed any time Dreams is the plac... See more
The machine we laid on was very accurate. The lady who served us was very friendly and answered all the questions we asked. The delivery of the bed was on time as promised and the guys that came were... See more
The process was excellent from start to finish with John taking me through the mattress options swiftly and skilfully in an engaging and friendly manner throughout...delivery team also...mattress boug... See more
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

Unit 4B Great Eastern Retail Park, S62 6EJ, Rotherham, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The sales assistant was brilliant in the Park gate store and didn’t rush me and was so helpful around my disabilities. I took my daughters and we was all offered a cuppa and I got the chance to be read by the computer bed which offered me the best bed and mattress for me needs. I’ve got to say the bed is extremely comfortable and I’ve not slept in year like I have this last week
Lovely helpful staff in store and delivery was smooth with no issues. Happy with our new bed. Only downside was limited delivery date options.
The sales assistants were knowledgeable and explained points well. The delivery team were punctual and removed the old bed successfully. They then put together the new one and were careful with surroundings.
From the beginning at the shop the sales representatives were extremely helpful we chose the mattress we wanted and they gave us a delivery date. The delivery men were spot on they took the mattress upstairs and placed it on the bed then removed our old mattress.
The only down side is that we find the mattress to be slightly harder than what we were expecting.
The guys appeared when they said they were, did the job quickly but efficiently. They were very pleasant
My experience at Dreams was incredible - such friendly, helpful and knowledgeable staff and I left utterly satisfied. Louise was amazing and made the whole experience amazing. Thank you to everyone at the team
Staff friendly in the Rotherham store, very help full, listen to our needs and wants and assisted promptly.
Staff are not pushy and leave you to browse at your own leisure
Everything was perfect from showroom to my bedroom it's been a dream thankyou x
Impressed by professionalism of sales person. Delivery took 3 weeks so wasn't too happy about that. But mattress is very comfortable
Great service from start to finish. Staff spent time helping us to select the right mattress for our needs. Delivery was exactly as stated and removal of old mattresses was a very helpful service.
Honestly this new mattress is the best purchase that I've made in a long time! My and partner decided to treat ourselves to a king size bed for our new home we recently bought and needed a new mattress to go along with it. We took a trip to dreams to have a look at mattresses and luckily they had a sale going on as well (which made things better after buying a new home) and a very lovely worker called Danielle came up to us asking if we needed any help. Honestly Danielle is the most loveliest and professional person I have come across in a store lately, she had a smile on her face, really friendly, easy to chat to, just generally made the store and shopping experience great! We tried their mattress machine to see what mattress would suit us best, partner came up as any combination is fine, mine had all this specific things that would be best for me because my body has to be awkward like that! I said we were currently on a memory foam mattress at the moment but I wake up in a lot of pain and through the night. She showed us a few mattresses that would help benefit me with the needs I needed and was patient while we tried them out and made sure we were comfortable on them. After choosing the right mattress we had a chat, arranged delivery and paid up, Danielle made sure we were happy with our choice and can change our mind before delivery date as well. Now the mattress is here we have both honestly had the best night sleep in a long time! I don't wake up in as much pain anymore, partner says his back feels a lot better then it use to, both now feel properly refreshed and ready for the day! I would highly recommend people to visit this branch for a new mattress! Really has given me the better night sleep that has been needed for a long time!
Friendly welcome to the store, no pushy sales. Good knowledge of the mattresses. All round pleasant experience.
Excellent staff who helped me choose...fantastic communication
Was eventually able to have a good night's sleep, the mattress is so comfortable
It is so comfortable and I sleep really well on my dreams matress. The pillows are fabulous, it all results in a fabulous nights sleep every night. Thank you 😊
Everyone was very helpful from ordering in the shop to the delivery.
It was very much appreciated thank you
Assistants in the shop were very attentive and helpful. Liked the idea of being able to check the type of bed required before choosing. Efficient notification by email of delivery. Very friendly delivery men who were very respective of property. Brought slippers before entering the house and advised use of bed after delivery and unpacked new mattress and took old one for recycling. Nothing to fault. Now got an extremely comfortable mattress and a good night's sleep.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.