Whilst purchase was great, the delivery wasn't. We had a time slot in the afternoon which we aimed to be at, had a call in the morning saying they'd be 15 mins early, this wasn't an issue, the... See more
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Great service allround from start to finish . From showroom staff to delivery service . 5 stars all the way . Would highly recormend them to anyone . If we need another bed any time Dreams is the plac... See more
The machine we laid on was very accurate. The lady who served us was very friendly and answered all the questions we asked. The delivery of the bed was on time as promised and the guys that came were... See more
The process was excellent from start to finish with John taking me through the mattress options swiftly and skilfully in an engaging and friendly manner throughout...delivery team also...mattress boug... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4B Great Eastern Retail Park, S62 6EJ, Rotherham, United Kingdom
- 01709215069
4.8
Excellent
138 reviews
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When we went in the shop there were no…
When we went in the shop there were no pressure to buy something. We picked out a sofa bed for the spare room. We received free delivery ( which was an added bonus).
The delivery men were pleasant and helpful. The bed came in 2 boxes and they had to take one of the items out of the box for it to fit around the curve of the stairs.
I would greatly recommend Dreams
April 21, 2024
Great experience
The staff were very friendly and helpful, really informative about all the mattresses on display. It was an enjoyable experience, and in the end I know I ended buying the right mattress for me.
February 3, 2024
The service was very good and friendly…
The service was very good and friendly and the purchase arrived on time.
February 17, 2024
Dream on a dreams bed
Well. the staff at dreams store in rotherham make you 100%percent welcome when you go in store are phone up I can confirm that I have. received 100%percent excellent service and the delivery was allso excellent no problems at all .I would recommend any one who is looking for beds pillows quilts mattress protectors and that's a fact
February 18, 2024
Very helpful staff
Very helpful staff. Very pleased with our tempura mattress. So much better than the Hyde and sleep mattress we had before
February 3, 2024
Staff were knowledgeable about the…
Staff were knowledgeable about the product we wanted for Mum .
They were very professional and helpful helping Mum choose the right mattress.
January 16, 2024
Friendly helpful staff took time to…
Friendly helpful staff took time to ensure we brought the correct bed and mattress to suit our needs. Babita dealt with our order efficiently.
January 11, 2024
Excellent service
Great experience from purchase to delivery. Looked after very well in the shop, answered all my questions and gave advice. The delivery men were very respectful, wore foot protectors. Would most definitely recommend
January 20, 2024
Excellent sales
Excellent sales, very helpful and accommodating to our needs.
Delivery excellent, on time and delivery lads very helpful and they wore shoe protectors.
December 22, 2023
Everything went as originally explained…
Everything went as originally explained with the complete sales to delivery problem free.
December 23, 2023
Dreams all the way…
It was so easy with the advise given from the sales staff I was offered coffee and biscuits while we went through the details of my purchase, and together I’m 100% happy with my mattress so much so I can’t wait to go to bed and it’s so hard to leave the comfort in a morning
December 8, 2023
I do not agree to your un-optional…
I do not agree to your un-optional cookies so screw you. Don’t ask again, you not getting a review from me.
December 3, 2023
The staff was amazing helpful
The staff was amazingly helpful to us to choose the right mattress. And we are really over the moon with it. And they even offered us a hot drink in the store. Excellent customer service will definitely buy another mattress here again in the future
December 3, 2023
Good value product on time delivery no…
Good value product on time delivery no pushy salesman purchased what we wanted
November 25, 2023
May use AI-assist with repliesRead more
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Wrong mattress delivered
Wrong mattress delivered, so we contacted shop where we purchased the bed, who contacted the delivery team and they returned with the correct mattress approximately one and a half hours later.
October 7, 2023
Reply from Dreams - Rotherham
Good afternoon Diane
Thank you for your recent review. I am sorry for the issue you had with delivery at the weekend. I am glad however that the situation was turned around so quickly.
I have sent you an email with a suggested resolution to the matter which I hope you will find suitable.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
First class service
From the initial entering the shop I knew it would be a good experience.No pushy salespersons here,just a willingness to help me choose correctly.Catherine was friendly, helpful and professional,showing me a machine which helps to determine your posture by lying on it for a few minutes,but although I decided against the mattress the computer chose for me because it was too soft,there was no hard sell but a willingness to show me other options and left me to try others on my own.I picked one out,she answered any questions I had,and we sorted out the paperwork,job done!......and the mattress came on time with regular updates on delivery and is perfect for me,why can't all shops be like this one,and by the way I am not a relative and this is a genuine review so get yourselves down to Dreams at Great Eastern Retail Park, Rotherham!!
September 29, 2023
Great service and excellent bed
Great service and excellent bed , would shop here again
September 2, 2023
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