Dreams - Rotherham Reviews 

138
TrustScore 5 out of 5

4.8

Unit 4B Great Eastern Retail Park, S62 6EJ Rotherham, GB


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Rated 4 out of 5 stars

Whilst purchase was great, the delivery wasn't. We had a time slot in the afternoon which we aimed to be at, had a call in the morning saying they'd be 15 mins early, this wasn't an issue, the... See more

Company replied

Rated 5 out of 5 stars

Great service allround from start to finish . From showroom staff to delivery service . 5 stars all the way . Would highly recormend them to anyone . If we need another bed any time Dreams is the plac... See more

Rated 5 out of 5 stars

The machine we laid on was very accurate. The lady who served us was very friendly and answered all the questions we asked. The delivery of the bed was on time as promised and the guys that came were... See more

Rated 5 out of 5 stars

The process was excellent from start to finish with John taking me through the mattress options swiftly and skilfully in an engaging and friendly manner throughout...delivery team also...mattress boug... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 4B Great Eastern Retail Park, S62 6EJ, Rotherham, United Kingdom

  • 01709215069

4.8

Excellent

TrustScore 5 out of 5

138 reviews

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4.8

All reviews

(138)

13,450 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I bought a Dream bed

Cannot fault this company. The staff were so helpful and found just what I was after with out being pushy. I am very happy with the new bed and would recommend this company to everyone.

July 27, 2023
Rated 5 out of 5 stars

A fantastic experience with the team at Dreams

We were in the market for new beds for moving home. After shopping around we decided to try Dreams at Rotherham. We were allowed to browse with no pressure. We then asked for some information and took advantage of their advanced technology bed unit analysis on type of mattress to look for. We tried several and chose the ones for us all. Amazing deal with customer service second to none. We were awaiting a move date and this was no problem at all. Come delivery day we were kept well informed and the guys were awesome. Clean, punctual and cared about what they do. We moved in this week and after only a couple of nights we are much more rested and back pain we suffer with has reduced massively. We would recommend anyone to make Dreams their 1st choice for beds based on our experience 🌟🌟🌟🌟🌟

July 15, 2023
Rated 5 out of 5 stars

Absolutely 5*

Absolutely 5* to Dreams for simplicity of purchase online, for having my ideal bed and mattress in at a great price, and rapid delivery date. And 25* for installation guys who were absolutely amazing - courteous, professional, polite, efficient- an absolute Dream Team thank you. The bed and mattress are perfect by the way - really comfy and practical.

June 27, 2023
Rated 5 out of 5 stars

We supported our Dad in purchasing a…

We supported our Dad in purchasing a bed in the shop. The staff gave good advice and showed great knowledge about all the products. They were friendly, kind and very attentive. The staff that delivered the bed and installed it were also of the highest standard. The bed itself is super comfortable and enables a greater independence.

April 21, 2023
Rated 5 out of 5 stars

Dream mattress

From the minute we walked in the door we was asked if needed any help, we was put on the sleep match to determine what mattresses suited us and we went around trying the mattresses that we matched to, although I never thought I'd spend that much for a mattress I did you get what you pay for and it was the best decision as my partner woke up every morning with bad back and after buying a mattress from dreams it was alot better, the customer service was second to none we was offered a drink as well, we was asked if wanted extra protection which included mattress protector which we got, all the staff were very friendly and had a laugh with them I'd definitely go back and recommend to friends and family.

March 29, 2023
Rated 5 out of 5 stars

Great quality, choice and value... and excellent customer service

I went to the Rotherham store looking for a bed for my first home. I went with my mum and as soon as we arrived, Kerry asked if we wanted a cup of tea and showed me how to use the Sleepmatch machine.
I'd never tried it before but it was brilliant - much better than trying to guess what I should buy.

Kerry showed me some suitable mattress options and went out of her way to find me my ideal bed frame.

Not only was I happy to have bought the right mattress and bed frame, but Kerry and the team were so lovely - friendly but not pushy, knowledgeable and really listened to what I wanted.

Compared to the other bed store there (Bensons for Beds), Dreams was like a breath of fresh air. I felt really valued and will be returning to Dreams for any future bed purchases. Thank you Kerry, Michael and Danielle!

January 21, 2023
Unprompted review
Rated 1 out of 5 stars

Mum and dad bought a bed on November …

Mum and dad bought a bed on November 29th 2022 from dreams Parkgate asking the sales person mum dad wanted assembly, but wen bed was delivered it wasn't assembled because the sales person instore didn't put assembly on the invoice as asked,while mum and dad at 80yrs old struggled to put the bed together etc mum broke her foot ,attended hospital for a operation that luckily saved her foot and now in a cast for 8 weeks, I have emailed dreams and they don't want to no although this was due to the sales person not putting assembly on the invoice as asked

November 29, 2022
Unprompted review
Dreams - Rotherham logo

Reply from Dreams - Rotherham

Dear Andrew

Thank you for your review.

Whilst I understand your frustration, and remain sympathetic to what happened to your Mother, I can only reiterate what we have advised previously.

Assembly is a separate, chargeable service, which your parents did not take out at the time of sale.

Due to the fact your parents opted not to take this service, there was not sufficient time allocated to the delivery team to assemble the base & take away the packaging.

Whilst what has happened is extremely unfortunate, the assembly of this product was done at your parents own risk, and Dreams cannot be held liable for this, particularly as the service in question was not purchased.

Many thanks

Peter

Rated 5 out of 5 stars

Very friendly and helpful

The store worker was very friendly and helpful with helping us to find the right mattress for me and my husband. The machine in the store which was used to match us to what mattresses would be best for us, felt quite strange as wasn't something we'd done before but it definitely helped point us in the right direction of a decision on our purchase

October 24, 2022
Unprompted review
Rated 5 out of 5 stars

Rotherham store

Rotherham store. Very helpful attentive but non-pushy staff. Helped me to make the right decision for me when I had no idea what I needed/was looking for. Would highly recommend.

June 26, 2022
Unprompted review

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