Our new mattress and pillows are perfect for us. We didn’t know where to start when trying to establish the ideal mattress for us both but when we walked into the Dreams store we got a great welco... See more
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Great experience in store at Sittingbourne a month before .Staff was very helpful and caring . Sorry can’t remember the name but she said she’s a granny. Thank you to you. Did an online purchase fin... See more
I’ve purchased a new mattress but I’ve only had it just over a week which is the only reason I didn’t put 5 stars as it’s a bit early to totally commit. First few days were strange of course but I’m s... See more
Hannah was very helpful and showed us lots of mattresses that matched the recommendation of your testing machine & our preferences. She sold us an extended guarantee and arranged delivery and coll... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Sittingbourne Retail Park, ME10 2XD, Sittingbourne, United Kingdom
- 01795358041
4.8
Excellent
212 reviews
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Our new mattress
The guy who sold us the mattress was extremely helpful and let us take our time to choose the right one.
January 28, 2026
Nice easy lrocess
Nice easy lrocess, with help when required. The lady,Karen, offered help, but let me browse on my own until I was ready.
January 11, 2026
Arrived early and assembled the bed in…
Arrived early and assembled the bed in a very quick time. They were polite and efficient.
February 1, 2026
BRILLIANT CUSTOMER SERVICE
BRILLIANT CUSTOMER SERVICE, VEY HELPFUL AND EXCEPTIONAL PRODUCTS.
January 30, 2026
Excellent customer service
Excellent customer service, flexibility with delivery and just everything.
January 24, 2026
Faultless
We couldn't fault the efficient service from staff both instore and delivery. Nothing was too much trouble! As for the Tempur mattress, we've not had such good night's sleep for a long time! An absolute game changer! Thank you 😊
November 21, 2025
We used Dreams and got a good night sleep …
We used Dreams to change just our two mattresses. The sales staff could not be more helpful and polite. The staff delivered the mattresses on time and even took them to the bedrooms. The items were very comfortable having been tried out on their Sleep machine in store.
I shall be returning to buy a new bed in the new year
October 5, 2025
I’ve purchased a new mattress but I’ve…
I’ve purchased a new mattress but I’ve only had it just over a week which is the only reason I didn’t put 5 stars as it’s a bit early to totally commit. First few days were strange of course but I’m starting to feel comfortable. The sales team at my store in Sittingbourne were brilliant as were the 2 delivery guys. My old mattress went to recycle which I wanted for my little part to help the planet. Would definitely recommend Dreams
November 16, 2025
I was served well by Hannah
I was served well by Hannah, at the Sittingbourne store, who answered every question I had and spent as much time with me as I needed, to select the correct mattress and bed frame to meet my needs.
November 14, 2025
Unprompted review
Salesman was excellent
Salesman was excellent, really understood what we wanted. He took his time and was very knowledgeable.
November 8, 2025
Hannah was very helpful
Hannah was very helpful and showed us lots of mattresses that matched the recommendation of your testing machine & our preferences.
She sold us an extended guarantee and arranged delivery and collection of the old mattress.
I came back 3 days later to complete the sale just before opening time but I was let in to complete the sale in " breakfast time " . thanks Hannah
November 2, 2025
Great customer service
The experience was great from start to finish. The sales team were helpful and highlighted the features of the different beds without being pushy. The after sales service was great too. We got an advance notice of the 2 hour delivery timeslot with the driver arriving as scheduled who was also friendly, helpful and efficient.
October 10, 2025
Excellent service
Salesman very helpful and polite.
Delivery was on time.
Good service all round.
October 17, 2025
Great experience
Good friendly guy helped us choose the whole experience was excellent.
October 11, 2025
A very professional service
A very professional service, with good products at competitive prices. Delivery was as promised and the delivery team were exceptional
October 10, 2025
Delivery was on time and the removal of…
Delivery was on time and the removal of old mattress went without any problems
The person who delivered my new mattress took the time to explain to me about rotating the mattresses and letting it air
September 19, 2025
We were greeted with a friendly…by everyone
We were greeted with a friendly atmosphere, but at no time felt pressure to buy, all our questions were answered and we felt happy with our purchase, the staff at Sittingbourne branch all joined me with a little light banter.
The email contact was excellent keeping us informed of the delivery times etc.
The delivery men were first class. Would recommend
September 5, 2025
Good service and advice in the shop…
Good service and advice in the shop plus friendly and helpful delivery drivers
September 6, 2025
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