Our new mattress and pillows are perfect for us. We didn’t know where to start when trying to establish the ideal mattress for us both but when we walked into the Dreams store we got a great welco... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great experience in store at Sittingbourne a month before .Staff was very helpful and caring . Sorry can’t remember the name but she said she’s a granny. Thank you to you. Did an online purchase fin... See more
I’ve purchased a new mattress but I’ve only had it just over a week which is the only reason I didn’t put 5 stars as it’s a bit early to totally commit. First few days were strange of course but I’m s... See more
Hannah was very helpful and showed us lots of mattresses that matched the recommendation of your testing machine & our preferences. She sold us an extended guarantee and arranged delivery and coll... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Sittingbourne Retail Park, ME10 2XD, Sittingbourne, United Kingdom
- 01795358041
4.8
Excellent
213 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The showroom staff were very helpful…
The showroom staff were very helpful and gave us plenty of time to make our choice..great communication and delivered on time
February 22, 2025
The staff in the store was very polite…
The staff in the store was very polite and explained the construction process that would suit individual sleep positions. The delivery and removal of old product 100 percent efficient. The staff explained that if we weren't satisfied with any of our purchase and removal of our old product how to do it.
Thank you.
February 22, 2025
Customer Service
From the service we received in store to the delivery of the bed everything was very straight forward. We are really pleased with our purchase, worth every penny.
February 5, 2025
First class service
Hannah at the Sittingbourne branch of dreams was so helpful and knowledgeable without being too pushy. She understood our needs and went out of her way to make sure we were happy with the product.
February 1, 2025
Unprompted review
Great service
Great service, very attentive, showed me a variety of mattresses and gave us plenty of time to try them out without any pressure. 100% reccomend
December 31, 2024
Unprompted review
I am a person of colour
I am a person of colour, and normally I would get ignored when I go into large stores, I guess the sale people believe that I do not have money, so they just watch me until I leave the store. When I went into Dreams I was expecting the same however I was pleasantly surprised when Darren approached me asking me to let him know if I need assistance. Darren's helpfulness and politeness made my shopping experience at Dreams a very pleasant one indeed. I bought my bed that same day and I am very pleased with my purchase.
Darren this message is for you... thank you so much you made my day. You did not ignore me you treated me like a human.
December 30, 2024
New mattress is so comfortable.
New mattress is so comfortable.
Delivery and collection was so easy and the guys that delivered were very professional, all done with minimal effort. Thank you.
December 27, 2024
The bed and mattress is very good as…
The bed and mattress is very good as were the staff and the guys that delivered the bed and set it up. Only disappointed is the price for taking the old bed and mattress away £140 seems a lot of money when I had just spent £4000. Suggest you look around before buying
December 18, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great After sales service
Hi I feel I must now write a follow up regarding my last report on Dreams ,
My report was followed up by contact from the custom care department , once they were able to understand my position they have been most under standing and now have offered me a full refund further to this they have even offered to extend this offer to the 30th April
To give me time to have a operation, again I could not ask for better after sales service
December 16, 2024
Unprompted review
Reply from Dreams - Sittingbourne
Good Afternoon Tony,
Thank you for taking the time to leave your review.
I am sorry to hear of your unhappiness with your mattress.
I have contacted you today to offer a resolution. I shall await to hear back from you.
Kind Regards
Leanne
Excellent customer service from the Sittingbourne store
Excellent customer service from the minute we walked into the store . The staff were very professional and attentive assisting us to find a suitable bed. Nothing was too much trouble and despite having difficulties finding what might be suitable we were assisted at all times, with staff showing empathy ,remaining calm and patient throughout the visit.
November 29, 2024
Unprompted review
Helpful staff
We were greeted by a friendly Dreams team member, who helped us choose a mattress for our daughter. He was knowledgable, friendly and polite. Thanks Darren ( Sittingbourne branch)
November 17, 2024
Great service
Great service , lovely store and Informative staff who cared about my purchase
November 8, 2024
V happy, good experience
Great customer care from shop to delivery. Family v happy with new beds.
October 29, 2024
Very helpful throughout the experience…
Very helpful throughout the experience of buying the bed for our daughter, the salesman on the floor knew his stuff and took us through all the options.
A big thanks to him
November 2, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.