We were shown numerous options taking into account our requirements. Selected and ordered our product. We were contacted a few days before delivery,delivery crew were very thorough, taking care whilst... See more
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I visited the Slough store and was advised to speak with Carrick regarding a mattress purchase. At the time, I was told that two additional items would be included with the mattress at no extra cost... See more
Company replied
From showroom visit to delivery the service was excellent. I love my new mattress and now sleeping through the night. Thanks for making a tough decision /process easier. Delivery team moved a heav... See more
Customer service was outstanding on both visits. We really felt valued and the knowledge of the staff was brilliant. They really catered to our needs. Ash and Jack at the Slough store in particular we... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
383 Bath Road, SL1 5QA, Slough, United Kingdom
- 01753928716
4.9
Excellent
316 reviews
Asks customers to review
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Excellent sales and help in selection of mettress
Excellent sales and help in selection of mattress
February 22, 2026
Shibly is amazing in showing around…
Shibly is amazing in showing around with great knowledge of products they do. And got the great mattress we needed
January 25, 2026
Great team from walking into the shop…
Great team from walking into the shop to the guys delivering.
February 8, 2026
Excellent service from the colleague…
Excellent service from the colleague who looked after us while in the store. It was her approach that ensured we bought the bed from Dreams.
January 28, 2026
Unprompted review
The whole process from ordering online…
The whole process from ordering online and receiving delivery of my package was very simple and straightforward.
January 8, 2026
Very good choice of beds & mattresses…
Very good choice of beds & mattresses at competitive prices. Lot of good promotions as well.
January 25, 2026
Unprompted review
Store staff were amazing
Store staff were amazing. Very helpful.
Mattress when delivered had scuffs
January 6, 2026
Fantastic service highly recommend this store.
Fantastic service highly recommend this store 5 stars for Daljit and Sid who assisted me with choosing the perfect mattress and pillows. As for the rest of the staff what a excellent service they all provide. Thank you so much I will definitely recommend this store to family and friends.5 stars 🤩 for the drinks. I managed to have a good night sleep with the pillow that was recommended.
January 10, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Mislead with charges, later resolved
I visited the Slough store and was advised to speak with Carrick regarding a mattress purchase. At the time, I was told that two additional items would be included with the mattress at no extra cost. However, after reviewing the invoice later, I noticed that I had been charged for items we didn’t need, resulting in a moderate overcharge.
I’d recommend carefully checking the invoice before paying rather than relying solely on verbal assurances. The matter has now been resolved, and it appears to have been a misunderstanding.
March 2, 2025
Unprompted review
Reply from Dreams - Slough
Good Morning
Thank you for your recent review.
I am sorry to hear that of the issues you are having with your order
So that we may be able to look into this further for you I have requested some further details via Trustpilot.
I look forward to hearing from you.
Kind Regards,
Nick
Best customer service quality products…
Best customer service quality products and quick delivery. So far so good
January 2, 2026
Quick and easy to order in store
Quick and easy to order in store. Staff helpful and friendly. Delivery on time and Quick installation. Bed frame was good and mattress comfy as we visited and tested items out through the mattress finder option.
December 28, 2025
I wanted a lightweight orthopedic…
I wanted a lightweight orthopedic mattress.
I had a choice between a hard or a medium mattress.
I chose medium and the mattress is very comfortable and the best part is, my wife and I can swivel or turn it over without and exertion required.
December 13, 2025
Good nights sleep
We find the new mattress that we bought very comfortable and are having a great sleep during nights.
November 21, 2025
“Fantastic Experience Thanks to Shibly Uwaise!”
I recently purchased a bed from Dreams, and I couldn’t be happier with the entire experience. From the moment I walked in, the service was exceptional. A special shout-out to Shibly Uwaise, whose professionalism, knowledge, and friendly approach made the process smooth and enjoyable.
Shibly took the time to understand what I needed, guided me through different options, and ensured I found the perfect bed that matched both comfort and budget. His customer service was outstanding, and he genuinely made me feel valued throughout the purchase.
I highly recommend Dreams for anyone looking for quality products and truly excellent staff. Thank you, Shibly, for your help you made the whole experience fantastic!
November 16, 2025
Super sales team
Super sales team. we did the mattress test which helped us decide on what type of mattress we needed then we tested out 4 different types including oone thst wad higher than our existing one. This helped us choose the best one for us.Our daily back pain has gone.
November 15, 2025
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