Made welcome by Bobbie as soon as we entered the store. We were asked lots of questions to get the right product for our needs. Went on the sleep match bed and narrowed down to 4 mattresses. We were... See more
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See what reviewers are saying
My mother purchased a new bed from Dreams Staines which was delivered today. The process from choosing, purchasing and delivery has been an absolute dream. Instore, Pritesh helpful and patient and t... See more
The staff were attentive and answered all our questions. All options for mattresses, pillows, bed frames and headboards were discussed and shown to us. The quote we received was very competitive and a... See more
On time delivery Polite staff Good product
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Two Rivers Retail Park, Mustard Hill Road, TW18 4WA, Staines, United Kingdom
- 01784839526
4.8
Excellent
65 reviews
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Excellent service from stinela at the…
Excellent service from stinela at the Staines branch who was very friendly and helpful.
November 5, 2025
Unprompted review
Overall an excellent experience!
The sales assistant was extremely helpful throughout the whole process. The delivery team were efficient and professional and made sure I was happy before they left. The bed and mattress are exactly what I needed and great quality. Overall an excellent experience!
October 19, 2025
Delivered on site by nice staff
Delivered on site by nice staff. Can’t complaint about anyone. Good deal on the mattresses
October 18, 2025
All the staff were helpful
All the staff were helpful. The bed is very comfortable. It was a pleasure to do business with this company and the staff are a credit to Dreams.
September 21, 2025
Dreams not only beauty beds, but great delivery and respect
Most impressed with shop assistant. The delivery men were waring protective slippers and gave me good advice.
September 20, 2025
Efficient and professional staff both…
Efficient and professional staff both in store and delivery crew
September 12, 2025
Excellent experience from start to finish…
The experience of my initial visit to Dreams in Staines was very positive and a great team there headed by Harry. They took care to help me find exactly what I needed and I also had an opportunity to use the Sleep Monitor which suggests the best options for individuals. The delivery team were excellent. Arrived on time and quickly set up my new bed and headboard. I am very happy with my purchase and would highly recommend Dreams and would definitely come back again.
August 11, 2025
Adjustable bed
Harry was very friendly and professional but he was trying to make me buy that day as "the offer" was expiring that day! However he got me a great deal in the end so all good
July 26, 2025
Mattress Professionals
Great sleepmatch machine to find the perfect bed!
July 16, 2025
Unprompted review
A smooth professional service by the…
A smooth professional service by the store. Very informative and didn’t pressure us into a sale. Harry saw things from a customer perspective and helped us make the right decision.
July 7, 2025
Unprompted review
We visited Staines branch of Dreams to…
We visited Staines branch of Dreams to investigate a replacement mattress. On entry we were greeted by Marlene. We already had a mattress in mind which she happily showed us but as the easy conversation flowed and question and answers on both sides she showed us other options that might suit us. There was no pressure from her and gave us plenty of time as well as useful knowledge to help us decide. After trying several options several times we narrowed down our choice and made a final decision. Unfortunately, we were unable to order our replacement at this time however this was nothing to do with the store. The service we received in the store was very good and we could not fault it.
July 13, 2025
Unprompted review
we have slept so good and the delivery…
we have slept so good and the delivery went so good the two men were great
June 7, 2025
Good service prompt delivery and…
Good service prompt delivery and helpful men.
Love the bed sleeping great. It has also really helped my bad back
May 18, 2025
Dreams bed and mattress purchase in Staines branch
The member of staff who helped us in the Staines branch was kind attentive knowledgeable and made the purchase of a bed and mattress as painless as possible. She understood the needs of the shopper who had dementia and did all she could to accommodate her. The product quality is great and the disposal if the old bed and mattress as well as assembly if the new one is a great service
May 1, 2025
Unprompted review
A very good and helpful experience.
once inside the store I didn't wait long to be greeted by one of your stores very helpful assistants who promptly guided me to the product I was mostly interested in, after being offered a cup of coffee I was then swiftly helped by the sales team through the purchasing process.
May 3, 2025
Excellent customer service
Excellent customer service . Forgot the name of the girl. She was brilliant .
May 3, 2025
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