From entering the showroom and being warmly greeted by the agent until the delivery men placed our mattress in position everything went smoothly. The agent could not have been more helpful or consid... See more
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Beautiful sofa bed, great quality, sturdy and delivered right on time. Unfortunately we made the mistake of looking at the bed on the day of delivery and it's on the website now with 25% off - would... See more
Stephen (our salesman) did a fantastic job of helping us choose 2 new mattresses. He was extremely patient and made sure we were positive about our choices before we left! In fact we were there so lo... See more
Jenny, who served us was excellent. Took time to understand what we wanted and gave us all the best options and information we needed to make a decision. Very happy with the bed and mattress 👍
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3 Riviera Way Retail Park, TQ2 7AP, Torquay, United Kingdom
- 01803303130
4.8
Excellent
313 reviews
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Service with a smile
Excellent service. Very friendly and knowledgeable assistant who really helped us to get the right sofa bed.
The delivery service was excellent, on time and very helpful. Would recommend Dreams to anyone.
April 19, 2025
Dreams is the shop for beds!!
Staff really helpful and friendly. Lovely mattress at a great price.
April 12, 2025
Everything g went according to plan
Everything g went according to plan, politeness a d efficiency from start to finish.many thanks
April 11, 2025
Team delivering our order were super…
Team delivering our order were super helpful and efficient.Installation done quick and very smoothly. Bedbase perfect for what we needed and mattresses very comfortable. Salespeople were all very helpful with advice
April 11, 2025
But your bed from the professional people who care…
The gentleman in the store was very nice and helpful. The two men who came to deliver and put the bed up were lovely they got on with the job didn't know they were there and left no mess they even put covers over their shoes.
April 4, 2025
The staff and bed assembly was amazing…
The staff and bed assembly was amazing with no pressure on selling/harassing us at all. We entered the shop one of the assistants asked if we needed help. When we declined she left us to browse in peace and told us exactly where she would be if needed. It was a pleasure looking without persistent checking.
April 5, 2025
All good
Pretty smooth purchase, delivery and assembly. Good communications. No complaints at all.
March 30, 2025
Magic mattress!!
I’m calling it my magic bed! After years of back pain and stiffness with my old mattress I’m cured overnight!! Thank you Dreams.
March 29, 2025
Highly recommend.The whole experience was brilliant from…
The whole experience was brilliant from start to finish.
Delivery was on time and efficient.
The mattress is very comfortable and I have been sleeping extremely well since it arrived.
March 28, 2025
All round service excellent
Customer service very good. Helping me so much and l bought my bed 🛌 and love ❤️ it. Delivery men were on time and put my bed up for me. Can not fault anything with the whole process
March 23, 2025
Great products and customer service
March 23, 2025
I would recommend Dreams for anyone wanting a bed/mattress
I was served by a very knowledgeable Gentleman who explained the advantages and composition of the different mattresses, and didn’t put any pressure on me to choose the expensive one, just allowed me time to decide which was the most comfortable for me
March 20, 2025
Unprompted review
Fantastic deliver very polite staff
Fantastic deliver very polite staff. Matters is amazing never slept so well.
March 15, 2025
Awesome Dreams Team…
I wanted to change my extremely uncomfortable firm mattress
I visited my local store in Torquay and from the moment I walked in right up to delivery the staff at Dreams were awesome. I was given all the time I needed to test for the perfect mattress, with no pressing salesperson, just helpful advice. I had delivery in just a few days by the most polite and friendly, professional team. 10/10.
February 22, 2025
Unprompted review
Brilliant experience + Mattresses.
Lovely saleswoman, very attentive, friendly and informed. Short time to wait for mattresses to be made and delivered. Delivery team were excellent. Lots of communication beforehand. Only a 2 hour time slot for delivery, so able to fit it in with my day easily. Delivery team were very friendly and professional. Gave informed advice. Lovely mattresses and the best nights sleep. I love getting into bed every night! 😌
March 2, 2025
Great service from the moment I walked into the store
Great service from the moment I walked into the store and the delivery men drove away.
February 22, 2025
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