From entering the showroom and being warmly greeted by the agent until the delivery men placed our mattress in position everything went smoothly. The agent could not have been more helpful or consid... See more
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Beautiful sofa bed, great quality, sturdy and delivered right on time. Unfortunately we made the mistake of looking at the bed on the day of delivery and it's on the website now with 25% off - would... See more
Stephen (our salesman) did a fantastic job of helping us choose 2 new mattresses. He was extremely patient and made sure we were positive about our choices before we left! In fact we were there so lo... See more
Jenny, who served us was excellent. Took time to understand what we wanted and gave us all the best options and information we needed to make a decision. Very happy with the bed and mattress 👍
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3 Riviera Way Retail Park, TQ2 7AP, Torquay, United Kingdom
- 01803303130
4.8
Excellent
313 reviews
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Very comfy mattress
Excellent staff at he shop, delivery time and quality of the mattress
February 16, 2025
Helpfull throught the process
February 16, 2025
My experience of dreams was tops very…
My experience of dreams was tops very helpful and the mattress I chose is a dream
February 15, 2025
It was an easy purchase
It was an easy purchase. A good delivery. Reliable and very comfortable.
February 8, 2025
Very pleased with customer seervice
Very pleased with customer service, mattress was delivered on time. Delighted with it,very comfortable and a relief on pressure areas.
January 24, 2025
Excellent service from stat to finish.
January 26, 2025
Excellent service
Excellent service in store. Short delivery time (7 days). Delivery arrived within the stated time slot and was very efficient. No complaints at all.
January 19, 2025
Great service from start to finish
Great service from start to finish.
Very helpful staff in store. Delivered on time. Driver also very friendly and offered practical advice.
January 12, 2025
Helpful staff and great range of…
Helpful staff and great range of products.
Great communication throughout.
The clever tech used to help select the right mattress for me is a real game-changer - best night's sleep in ages!
December 29, 2024
Great salesman
Great salesman, not too pushy, good knowledge of product.
December 29, 2024
Unprompted review
Very professional
Walk in the shop and the gentleman made us feel welcome, very professional, asked us what we were looking
for, explain everything about mattres. Me and my husband both having backache Made us try the test mattres, and he find the best much for us. Very happy of our choice.
December 29, 2024
Great experience!
When i came into the shop, i had a lovely lady to help me out and pick the best mattress for myself. Ive had it a couple of weeks now, and it is great.
December 22, 2024
The sales representative was very helpful…
The sales representative was very helpful and informative and guided us to the correct mattress, which is very comfortable.
December 21, 2024
It was very helpful to try the sleep…
It was very helpful to try the sleep match bed to find theideal mattress for us
December 19, 2024
The salesman was friendly
The salesman was friendly, helpful and very knowledgable.
December 15, 2024
Dream A Dream!
Torquay - Katarzyna took care of everything and made me feel at ease and a real customer!
I visited several stores Bensons, M&S, John Lewis and other Dream stores but your Katarzyna made the difference in parting with over £3500 for two great beds. Well done, great job!
December 15, 2024
Jenny in the Torquay store is fabulous
Jenny in the Torquay store is fabulous. She was knowledgeable about the Dreams products and matched our requirements to our new bed perfectly.
November 17, 2024
Unprompted review
Delivery people were excellent and very…
Delivery people were excellent and very helpful.
November 16, 2024
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