Dreams - York Reviews 

237
TrustScore 4.5 out of 5

4.7

Unit 3 Clifton Moor Centre, YO30 4WZ York, GB


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Rated 5 out of 5 stars

We had the opportunity to try lots of different beds in store. We had an option of differing delivery dates and they kept us informed of estimated time on day of delivery. They offered to take to... See more

Rated 5 out of 5 stars

Special mention in dispatches for Leah at Clifton Moor; knowledgeable, helpful and attentive. I had a rough idea of what was needed, but Leah clarified this and presented me with just what was require... See more

Rated 4 out of 5 stars

The delivery team were great - couldn't fault them - punctual, cheerful + helpful. The bedframe, which was all I ordered, was easy enough to construct as the instructions were clear but I found tha... See more

Rated 5 out of 5 stars

We spent a while trying different mattresses and choosing a divan base in the York store but the sales person was patient and helpful throughout - no pressure was put on us to buy. Once we'd decided... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 3 Clifton Moor Centre, YO30 4WZ, York, United Kingdom

  • 01904211451

4.7

Excellent

TrustScore 4.5 out of 5

237 reviews

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4.7

All reviews

(237)

13,337 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful choices in store to get the right mattress

We had the opportunity to try lots of different beds in store.
We had an option of differing delivery dates and they kept us informed of estimated time on day of delivery.
They offered to take to the room of choice (unlike some other companies)
We have taken a while to get used to the new mattress as our other one was old. We turn it each week to ensure even wear.
Very happy

June 13, 2026
Rated 5 out of 5 stars

Special mention in dispatches for Leah…

Special mention in dispatches for Leah at Clifton Moor; knowledgeable, helpful and attentive. I had a rough idea of what was needed, but Leah clarified this and presented me with just what was required.

June 7, 2026
Rated 5 out of 5 stars

Electric tv was not working

Electric tv was not working. Adam Khan called and talked me through it how to sync the remote to the system he was great.

Leah also in the sales department was fantastic credit to them both

April 12, 2026
Rated 5 out of 5 stars

Satisfied Customer

Choosing the right mattress was made easy by the shop staff. Delivery was promptly arranged and on time. The mattress is comfortable and just what was needed.

April 14, 2026
Rated 5 out of 5 stars

Great experience and happy with my new bed

On my second visit to York Monks Cross I decided on a soft mattress- the one in store was softer than when mine was delivered but I assume that’s due to having been well tested in store.
When I asked about ottoman bed bases I was given a full run down of what was available and settled on an ottoman divan with headboard. Delivery was efficient and I’m really pleased with my new bed.

March 9, 2026
Rated 5 out of 5 stars

From the moment we walked into the …

From the moment we walked into the store the staff were very helpful. Their knowledge was excellent and they gave us plenty of time to look around and answered all our questions. The delivery was within the time frame stated with a phone call from the staff half an hour before arrival. Installation was done efficiently and a demonstration of the bed operation give. The staff were very polite, we would highly recommend Dreams to anyone

February 27, 2026
Rated 5 out of 5 stars

Excellent Service

We were served by Liam in the Clifton Moor store. He was very friendly, professional, polite and helpful. He answered all of our questions and made recommendations after listening to our needs. We shopped around and found Dreams to be the best value for money. We bought a double ottoman bed and a mattress.

January 23, 2026
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