We had the opportunity to try lots of different beds in store. We had an option of differing delivery dates and they kept us informed of estimated time on day of delivery. They offered to take to... See more
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Special mention in dispatches for Leah at Clifton Moor; knowledgeable, helpful and attentive. I had a rough idea of what was needed, but Leah clarified this and presented me with just what was require... See more
The delivery team were great - couldn't fault them - punctual, cheerful + helpful. The bedframe, which was all I ordered, was easy enough to construct as the instructions were clear but I found tha... See more
We spent a while trying different mattresses and choosing a divan base in the York store but the sales person was patient and helpful throughout - no pressure was put on us to buy. Once we'd decided... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3 Clifton Moor Centre, YO30 4WZ, York, United Kingdom
- 01904211451
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Excellent all round!
Great product, arrived exactly when advertised, prompt and courteous service. Very happy!
Everyone was so helpful from the young…
Everyone was so helpful from the young lady that served me let me try plenty of beds . To the two lads who delivered it very polite and made it all up for me very good service from all concerned.
Had a really good experience when…
Had a really good experience when coming to buy a new mattress. The advisor called Liam was very helpful and explained everything clearly.
Helpful choices in store to get the right mattress
We had the opportunity to try lots of different beds in store.
We had an option of differing delivery dates and they kept us informed of estimated time on day of delivery.
They offered to take to the room of choice (unlike some other companies)
We have taken a while to get used to the new mattress as our other one was old. We turn it each week to ensure even wear.
Very happy
Very professional company
Special mention in dispatches for Leah…
Special mention in dispatches for Leah at Clifton Moor; knowledgeable, helpful and attentive. I had a rough idea of what was needed, but Leah clarified this and presented me with just what was required.
Excellent service and delivery I have…
Excellent service and delivery I have big mobility issues and the delivery I received was so helpful for me because of the lovely delivery team. My new bed is excellent quality and so comfortable for me. Keep up the great work that you all do at Dreams 🤙.
Great product
I purchased one of their mattresses. Its really good quality. Super pleased with purchase
Electric tv was not working
Electric tv was not working. Adam Khan called and talked me through it how to sync the remote to the system he was great.
Leah also in the sales department was fantastic credit to them both
Satisfied Customer
Choosing the right mattress was made easy by the shop staff. Delivery was promptly arranged and on time. The mattress is comfortable and just what was needed.
Great experience and happy with my new bed
On my second visit to York Monks Cross I decided on a soft mattress- the one in store was softer than when mine was delivered but I assume that’s due to having been well tested in store.
When I asked about ottoman bed bases I was given a full run down of what was available and settled on an ottoman divan with headboard. Delivery was efficient and I’m really pleased with my new bed.
Great and a good price ..Thank you ..
From the moment we walked into the …
From the moment we walked into the store the staff were very helpful. Their knowledge was excellent and they gave us plenty of time to look around and answered all our questions. The delivery was within the time frame stated with a phone call from the staff half an hour before arrival. Installation was done efficiently and a demonstration of the bed operation give. The staff were very polite, we would highly recommend Dreams to anyone
Only negative was waiting 4 weeks for…
Only negative was waiting 4 weeks for the bed to be delivered.
Great delivery guys.
We were impressed how quickly we could…Dreams Bec
We were impressed how quickly we could have our new bed delivered. Delivery was straight forward with very efficient and helpful gentlemen. The bed is wonderful.
Excellent Service
We were served by Liam in the Clifton Moor store. He was very friendly, professional, polite and helpful. He answered all of our questions and made recommendations after listening to our needs. We shopped around and found Dreams to be the best value for money. We bought a double ottoman bed and a mattress.
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