We had the opportunity to try lots of different beds in store. We had an option of differing delivery dates and they kept us informed of estimated time on day of delivery. They offered to take to... See more
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Special mention in dispatches for Leah at Clifton Moor; knowledgeable, helpful and attentive. I had a rough idea of what was needed, but Leah clarified this and presented me with just what was require... See more
The delivery team were great - couldn't fault them - punctual, cheerful + helpful. The bedframe, which was all I ordered, was easy enough to construct as the instructions were clear but I found tha... See more
We spent a while trying different mattresses and choosing a divan base in the York store but the sales person was patient and helpful throughout - no pressure was put on us to buy. Once we'd decided... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3 Clifton Moor Centre, YO30 4WZ, York, United Kingdom
- 01904211451
4.7
Excellent
237 reviews
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Bernadett
The constant communication and keeping us in the loop was great and stress free. Delivery was smooth without issues. Delivery guys were friendly and nice. Overall a great experience.
January 7, 2026
Dreams Clifton Moor
Dreams Clifton Moor, York: was served by Liam. Helpful advice, efficient and approachable advisor, overall a 5-star experience.
January 1, 2026
Unprompted review
Quick delivery and super comfy
Quick delivery and super comfy - perfect for my child.
December 29, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I didn't buy anything from dreams
I didn't buy anything from dreams, you obviously have the wrong person.
You have not spoken to me either, I would be interested to know more details about this
April 12, 2025
Reply from Dreams - York
Good Afternoon Susan
Thank you for your time on the phone with me just now, and I am glad to hear that you are happy with your Dreams order that we delivered to you in April.
Kind Regards
Nick
Website easy to navigatedream of a bed
Website easy to navigate, user friendly, average price product, very good communication with Customer, very comfy bed
December 7, 2025
The gentlemen delivering were very…excellent experience from buying to delivery
The gentlemen delivering were very efficient and helpful and I'm delighted with my purchses
November 10, 2025
Great experience, great product
Great experience, appreciated being able to try the sofabed, appreciated the student discount and appreciated being able to bring forward the delivery date! Preferred the Elba to the more pricey sofabed. Far surpassed expectations and bed is great as well. Delivery and assembly was very efficient. Austin was really nice and even let me borrow a measuring tape.
November 16, 2025
Choosing a mattress was an easy
Choosing a mattress was an easy and friendly process and delivered within the agreed Time frame
November 14, 2025
Excellent service at York store
Rob went above and beyond to deliver excellent customer service at York store. We purchased new tempur matress and set of pillows. We are very happy with our purchase and overall service delivered by Dreams team.
October 31, 2025
Unprompted review
Lovely comfortable bed
Lovely comfortable bed. Arrived on time and the guys who assembled it did a great job quickly. Very happy!
October 10, 2025
Be very wary of paying these crooks any…
Be very wary of paying these crooks any money. Spent 2 grand on a matress and 2 months in the top has sagged and there blaming the slats on my bed. Customer service takes a mo th to reply to emails and they dont care. Was never once told about what type of bed it should be on when i ourchased matress, nor does the guarentess on there website give any indication on slat size. Joke. bed was purchased for a lot of money and the slats are 4 times thicker than the usual rubbish you get on a bed. Yet another example of companies taking the piss out of customers and abusing small print. Avoid at all cost.
October 21, 2025
Unprompted review
Reply from Dreams - York
Good morning Chris
Thank you for your recent review.
I am sorry top hear you are unhappy with the service you have been provided.
So I can look into this further for you I have requested some further details via Trustpilot.
I look forward to hearing from you.
Kind Regards,
Nick
Wayne tried to help !!!!!
Had a tv bed delivered on 11/09/2025, the delivery team put the bed tv together, and when testing the tv was moving up and down in the bed, found a problem.
The tv would not go up or down, the team straight away filled a report about this bed, that we paid £2500 for and waited 14 days for delivery.
Have not had a call from dreams, I rang them on 13/09/25 pm.
Was told the “technical team” will be in touch.
After waiting for them to contact me about my bed, I feel it’s time for review of this company’s customer cate, delivery team excellent, company poor, very very poor.
I hope this company contacts myself on the 15th ( Wednesday).
Not at all happy, got my money, now don’t care.
UPDATE .
Have a positive response from Wayne at Dreams, and thank you to him.
This now seems to be out of Dreams control, and under control of one of their suppliers, which if I was a Dream director, would look seriously at their contract, they are putting Dreams in a position of the tail wagging the dog.
But again thank you to Wayne at Dreams for all his efforts.
October 11, 2025
Unprompted review
Reply from Dreams - York
Good afternoon Mark,
Thank you for taking the time to leave your recent review.
I am sorry to hear there is an issue with your TV bed.
I can assure you that we are trying to get this resolved for you as soon as possible.
I have sent you an email to discuss this further with you and look forward to hearing from you.
Kind regards,
Wayne
Great Service at purchase and delivery
Great service both at purchase in showroom and also on delivery.
October 4, 2025
Great delivery by very courteous delivery men.
Mattress was delivered on time and the old mattress taken away very promptly. The delivery drivers were very courteous and friendly (Joseph and the other driver) and can’t praise them enough. Would certainly go back to dreams when the time comes for a new mattress and/or bed.
September 28, 2025
Excellent service in store and the…
Excellent service in store and the delivery drivers couldn't have been more helpful. Highly recommend
September 20, 2025
All good
A good experience from going in store to choose a new bed and matress to the delivery several weeks later.
Staff in store were friendly and helpful without being pushy.
My husband went on the matress machine to find the best suited matress for him.
The delivery guys were on time,friendly and helpful. They took the packages and new matress upstairs and the old matress away.
September 9, 2025
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