Wayne was a really nice staff member, was clear in the explanation and very welcoming. Overall nice check in experience but a bit too slow, we waited about 40min before being served
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Review summary
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What people talk about most
Reviews shaping this summary
First time user of Drivalia. Had my doubts but glad I used them. Friendly staff. Kash at the Heathrow branch reception was helpful when I collected the car. On return, Moss made the process easy and s... See more
Company replied
We hired our first cat ever from here. Hadn’t a clue what to expect. Receptionist ‘Heniel’ (I think this is right) was fantastic. Helped so much and made the experiences so easy and absolutely no st... See more
Company replied
We have used Drivalia for years and always found them helpful and obliging, but this time when I couldn't get the Ryanair app to open to confirm my return flight details Kamila and Mehmet at Stansted... See more
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Company details
About Drivalia UK
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
250 Bath Road, SL1 4DX, Slough, United Kingdom
- www.drivalia.co.uk
4.1
Great
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Do not use, Illegal hire car.
We hired a car on the 1st to the 3rd July, from the Glasgow Airport branch, everything seemed fine until we drove out. Within 20 minutes it started raining and we turned the windscreen wipers on, only to find out that the actual rubber blades were worn so far down the metal clips were on the screen, we pulled off the motorway on to the slip road and we called the office. They advised us to “pop to Halfords” and get the windscreen wipers replaced, keeping the receipt and bring it back to them where they would reimburse us. We did this, driving out of our way to get to the nearest branch, the manager at the Halfords was amazed that this was a hire car and they had let this out like this, he said if the police had pulled us over we would have received a fine and points, it’s now been over five weeks and we still haven’t had the reimbursed monies, trying to get hold of anyone in customer services is impossible, disconnected numbers from the web site, finally spoke to someone and it’s not their department so they transfer you to another number which ends up being a recorded massage. Absolute joke, basically hired us a car that was illegal to drive, told us to sort it out and then we can’t get reimbursed for the money we spent at Halfords, nearly 6 weeks later, nothing !! My advice would be don’t use this company!!!
July 1, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Went for the cheap option and regret…
Went for the cheap option and regret it. An untrustworthy company with terrible customer service. Rude and unhelpful in call centre and in the rental office. Collection point in a hidden car park behind converted office block into HMOs, felt unsafe / dodgy from the moment I arrived. AVOID!
August 5, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great customer service
Great customer service!
Janos was such a great help. Fast and informative. Looking forward to my trip now!
August 5, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
If I could give zero I would
If I could give zero I would. Arrived after a delayed flight and having no luggage I went straight to the on airport agent but they had given the car I had booked and paid for to someone else as I was late! All this despite putting the flight number so they could track it being late. Very upsetting and meant I missed a wedding as I then had to wait for a taxi.
July 30, 2026
Unprompted review
Reply from Drivalia UK
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
Excellent Value, Service, Great Car Range
I want to call out Rehan Shahzad who was the absolute best. I had issues with the first car but he sorted it out and made sure I had a great replacement for the remaining 5 weeks. The service was outstanding, they really helped me with getting the best price and value. I strongly recommend them and will be using them again on my next trip. Thanks a heap!
August 2, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Rob in Edinburgh is fantastic
Rob in Edinburgh is fantastic. Great service.
August 5, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Exceptional service - thank you Aaron!
We recently hired a car from Drivalia Car Hire Luton and had such a fantastic experience, thanks in no small part to Aaron.
From the moment we arrived, he made us feel genuinely welcome. He was warm, friendly and incredibly easy to talk to, making what can often be a stressful part of travelling feel relaxed and enjoyable. Once he discovered that we were originally from Zimbabwe, we ended up having a lovely conversation, swapping stories and sharing a few laughs. It was such a personal touch and made the whole experience memorable.
Aaron went above and beyond to provide outstanding customer service. He was professional, approachable and clearly takes pride in looking after customers. It's rare these days to come across someone who combines efficiency with such genuine warmth.
If this review reaches management, I hope Aaron receives the recognition he deserves. He is a real credit to Drivalia and played a huge part in making our experience such a positive one. We wouldn't hesitate to hire from Drivalia Luton again and hope we're lucky enough to be served by Aaron next time.
Thank you, Aaron!
August 5, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
James was quick and efficient and…
James was quick and efficient and provided me with a good deal. Happy with the experience!
August 5, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Rob was extremely helpful
Rob was extremely helpful, kind and funny :) Thank you so much!
August 5, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Affordable prices - chaotic collection
I like the affordable prices. Collecting your car at Drivalia Heathrow is long and chaotic. It appears to be due to understaffing and very poor systems. Give yourself at least 1 hour.
July 2, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Did not have a car for me on arrival…
Did not have a car for me on arrival after a long flight from USA. Staff was very rude and not helpful. Will not recommend this car rental. Talking to others while waiting for UBER, they experienced the same. I had booked through Enjoy travel.
August 3, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Gill was great… Very polite and…
Gill was great… Very polite and everything went smoothly and well explained … so far…
August 4, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Quick and easy booking
August 4, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I am one of multiple customers who were scammed by this company
I had the misfortune of being directed to do business with Drivalia after Zest my broker used them.
Drivalia seem to have an elaborate scam set up to defraud customers. We and the customers in front of us were party to the same scam. They told many lies and we had to pay again in order to be given a car. They are now claiming we agreed to ‘upgrade our insurance’ This is a lie. They told us Zest had cancelled our booking and would reinburse us.
Zest refuse to believe us.
The BVRLA are investigating both companies after our complaint.
So much stress & unpleasantness, do yourself a favour and choose another option.
I note from reading other 1* reviews that they use this scam often. I really hope the BRVLA will fine them or shut them down.
May 25, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
What subscription car?
I needed a subscription car for a few months. I saw Drivalia's bad reviews for rentals but also saw that they were for common rental issues. Given there was no feedback for subscription online, I thought I'd try.
I reserved the car via the Wagonex platform. After 2 days, despite having done the credit checks, I heard nothing from them. The car was supposed to be delivered 3 days from booking.
I cancelled. If they don't even want my money before I've signed the agreement, I dread to think what they'd be like when in a contract with them.
July 31, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Amazing service
Amazing service. Amazing company. Gone above and beyond, i will be a loyal customer.
Its quick and easy.
August 2, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Brilliant all round service
Brilliant service. I keep hiring cars from Drivalia because the customer service is the best of all the rental companies I’ve used before. There’s no fuss when you return the car, they’ll give you an upgrade if they have a car available, and the prices are always good. It’s also nice to see familiar faces every time I come in. Sully’s a good man at the Manchester City branch
August 4, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Very easy to complete 👍
August 4, 2026
Unprompted review
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Drivalia is a real ripoff!!!!!
If I had the option of neg stars I would.
We booked through Expidia. Our flight was delayed so we contacted Expidia via text to contact Drivalia to let them know we would be a bit late. We landed at 3:44 versed the expected time of 2:40. Expidia listed the grace period of 2 hours so we should have been fine. When we got to the desk, the staff said 1 hour. The forced us to take a more expensive car at an additional £42 per day!!!! They also would not take our insurance information and imposed and additional £10 per day for insurance. We can't even return the car early to stop this exorbitant rip off. The price of the car went from $232.60 to $676.50. That is a % increase of 190.84%. How can any company charge such an increase to a customer because their flight was delayed by roughly 1 hour!!!!
They are a completely an unethical and unprofessional business. Save yourself a lot of hassle and go with a more reparable company, even if the other company car is more expensive!
July 29, 2026
Unprompted review
Reply from Drivalia UK
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologise that our service did not meet your expectations on this occasion; we truly understand how frustrating travel delays can be.
To ensure we can manage vehicle availability for all our customers, we adhere to the following policy:
Grace Period: We hold bookings for a maximum of 2 hours during branch opening hours. If you are going to be late, we ask that you notify the branch of your estimated arrival time.
Vehicle Hold: We can only hold a specific booked vehicle for a maximum of 1 hour past the booked collection time. After this point, clients may be offered an alternative vehicle category (subject to availability), and charges may apply.
Failure to Collect: Customers who fail to arrive on the day of collection are marked as a ‘No Show’ and charged up to 3 days rental. Please note that prepaid bookings are non-refundable.
If you require any further information regarding your booking or this process, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
With best wishes,
The Drivalia Team
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