Dyno-Rod - North West London Reviews 

Ryan knew his job. A very pleasant guy. Blockage cleared quickly and efficiently

Yes ryan I think was his name was very genuine and did a great job.

Dave was timely, professional and got the problem solved quickly.

Very good throughly clean the drainage . Very kind patient to carry out the job they are first on my list to unblock the drains
Definetly call them again if I’m stuck refer to friend and family

Very helpful, polite, efficient and professional

Had a problem with a block toilet very pleased with service they turned up on time and sorted the problem out very professional

Very polite and professional young man sorted the blockage in no time. A credit to your company.

Excellent service. Plumber arrived promptly and had the problem solved in super quick time. Highly recommended. Thank you.

Straight, professional. Will use them again

After a shaky start with a failed appointment yesterday, our new engineer couldn't have been more helpful. He arrived on time, and was fast, efficient and personable. If I have one suggestion, it's that whatever satnav the company uses to locate customers, it's not that efficient and should probably be replaced.

The engineer was courteous and knowledgeable and fixed the issues.

An extremely efficient handsome young man arrived on time. He found to source of the blockage and solved the problem promptly professionally!

Very polite and efficient operative job done very impressed

On the 14th May 2025, I requested a small toilet repair for the 16th May 2025. I also called the helpline to confirm that the request had been received and the visit had been booked in. I took a whole day of annual leave from work and waited for the plumber. In the mid-afternoon, I had had no plumber or message. I called the helpline and was told that my job was on the system. In the late afternoon, I called the helpline again and was told that the job had not been assigned to any plumber. Basically, I wasted a day of leave waiting for a plumber who never came. I contacted Dyno-Rod twice more online and had no response. I think that now I will give up and try to find another plumber. This has been an annoying situation, especially since Dyno-Rod had been very effective on another plumbing job back in 2015 at the same flat. I wonder what has gone wrong with this well-known, nationwide company?
Edit: I was told that I have to call British Gas to get a Dyno-Rod appointment. This only makes sense if you know that British Gas owns Dyno-Rod. It's so counter-intuitive. Why isn't there a redirection on the Dyno-Rod website to British Gas?
Edit: 22nd May - finally got redirected to correct sub-division and booked appointment for 3rd June. Fingers crossed that it will be successful.

Many thanks to Jamie Logue - great work. Came out at the weekend, fixed the problem we had quickly and efficiently.

The person who came was polite and did the job well.
However, he was done in 3 mins…faster than the time I took to wash my hands and so £190 to unblock a toilet is way too steep!

Had an amazing experience with Dyno. Got my drains unblocked in such fast time 🕰️
Amazing workers, the lady Izzy over the phone was very helpful would definatly recommend.

I cannot praise Dyno-Rod enough! From my first phone call to the company when a polite and efficient lady (Tara, I believe) helped book me an appointment, to when the engineer (Jamie) attended and resolved my blocked drains. Jamie was incredibly professional and diligent, and worked hard to fix the issue.

I had an appointment with Dyno-Rod and was told I’d receive a call 30–60 minutes before the engineer’s arrival. Instead, the engineer showed up unannounced and claimed to have called me only once upon arrival — my phone didn’t ring, and no voicemail or text was left. His arrival is clearly recorded on our smart door camera.

My wife, who was at work, spoke to him through the smart camera and asked him to wait while she contacted me, but he left without any follow-up or message. I had made time for the visit and received no courtesy at all.

I called the office to understand what happened and was met with a defensive attitude. I tried again later, hoping for better support, but encountered the same dismissive response.

The lack of communication, failure to follow their own procedures, and poor customer service were incredibly frustrating. I expected better from a company like Dyno-Rod.

Worth every Penny. I could have purchased a pressure washer and drain clearing kit but that would have only done half the job at double the price if I was lucky. Dyno-Rod where very thorough and removed a lot of tree-roots and debris including some bits of bricks and tiles then pressure washed the entire drainage system until it was absolutely clear can't thank them enough. Would I recommend them yes absolutely, they know there stuff and have the right kit.