Banner for Dyno-Rod - Plumbing Beds & Herts

Dyno-Rod - Plumbing Beds & Herts Reviews 

173
TrustScore 4.5 out of 5

4.5

unit 6, Printers Way, CM20 2SD Harlow, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The engineer was very prompt (arrived by 8.30am, so at the beginning of my morning slot from 8am-1pm, very much appreciated). He explained exactly what he was going to do and confirmed I was okay with... See more

Company replied

Rated 5 out of 5 stars

We have a Policy with British Gas covering our Plumbing and Heating. Our Water Softner sprung a leak and needed isolating. British Gas said this wasn’t covered and we would have to pay Dyno. The... See more

Company replied

Rated 5 out of 5 stars

Todays visit, both plumber and work carried out weretop draw, many thanks. The only down side is the compression joint that was fitted to the repair onmay 12th s visit is where the leak was found. W... See more

Company replied

Rated 5 out of 5 stars

Had a water leak from the kitchen ceiling for about 3-4weeks numerous plumbers arrived without any success. Eventually spoke to Kevin, (manager) who organised Marco to visit next day and succes... See more

Company replied


Company details

  1. Plumber
  2. Drainage Service

Written by the company

Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.

The Dyno-Rod difference

No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee

Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.

Contact info

  • unit 6, Printers Way, CM20 2SD, Harlow, England, United Kingdom

  • 01462 483007

4.5

Excellent

TrustScore 4.5 out of 5

173 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(173)

8,349 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Disappointing experience

Disappointing experience. Took 3 engineer visits to sort out a slow draining bath. The first managed to suck out the entire bath plug with his vacuum cleaner (!) and then tried to reattach using just some silicon. The next morning I found a pool of water in my dining room below. The second engineer replaced much of the bath drainage but not before a second flood of water into my dining room below. He left without replacing the bath panel. Escalated to senior engineer who replaced the previous fix which had been wrongly installed. Bath is now fixed and tested but I'm now waiting on trust for Dynorod to make good on the water damage to my dining room ceiling and wall.

July 7, 2021
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

We appreciate your feedback and regret the trouble you experienced with the bath drainage and subsequent water damage. We're sorry it took multiple visits to resolve. We will work harder to improve our services.

Dyno-Rod

Rated 2 out of 5 stars

Timely professional, would be more happier if drill dust was better cleaned up

Engineer has arrived on time and job (basin unit installation) was well done. Water leaking was later noticed from the joint between tap and basin. Engineer returned to re-position the tap, and put a bit silicon to prevent further leaking (issue is mainly due to products). I hope this will work by tomorrow. A small improvement I would like to see is a better tidying up/cleanliness after the work.

July 5, 2021
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

We appreciate your feedback. We're glad the installation was well done and apologize for the leak and the inconvenience caused. We're sorry the tidying up wasn't satisfactory. We'll address this to improve our service.

Dyno-Rod

Rated 1 out of 5 stars

Pretty disappointed all round

Pretty disappointed all round. Had a plumber come in the morning to fix a leaking header tank, who had to escalate it to a senior engineer as he couldn't change the inlet valve. Senior plumber arrived last thing on a Friday, so ended up wrapping the overflow pipe (not the inlet) in denso tape, and not replacing the inlet valve. Was also advised to "put some wood on the tank". Turning the internal stop cock back on the problem is still there, and we've had more water drip through the ceiling. Will be using my own plumber who will actually sort the problem rather than bodge a temporary fix last thing on a Friday, and leave us without water all weekend...

July 5, 2021
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

We're very sorry to hear about the issues you experienced with the plumbing repair. It's concerning that the problem wasn't resolved and caused further damage. We appreciate you bringing this to our attention, and we'll investigate this matter to ensure better service in the future.

Dyno-Rod

Rated 5 out of 5 stars

Thanks Zack

After an enitial bad start with Dyno Rod, poor customer service from the office staff with almost couldn't be bothered attitude. The first time the plumber was due out, apparently his van broke down and I was cancelled late that afternoon after having to re arrange all my child care. Then a plumber came to fix the leak, which wasn't done properly I had to get him to come back. Again the leak was not fixed after the second attempt. I called to inform Dyno Rod, again couldn't be bothered attitude from the staff ( especially the man who took the early morning call, so i could report my flood, AFTER paying for the job) I then said I wish for a different plumber to do the job. A plumber called Zack came, and thank goodness he did, he was so thurough and professional from start to finish. It took a few days to retify the problem, but he went above and beyond and generally wanted to help and made sure he done a good job. Wouldn't so much recommend Dyno-Rod but would definitely recommend Zack.

June 17, 2021
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

We appreciate you sharing your experience. We're sorry to hear about the initial difficulties and the unsatisfactory service you received. We're glad that the plumber was able to resolve the issue thoroughly. We'll address your feedback with our team to improve our service.

Dyno-Rod

Rated 5 out of 5 stars

Engineer was brilliant!!

Engineer was brilliant and assessed our issue and resolved very quickly! The charge was very fair for the work done. The only improvement I would like is smaller time frames for the appointments and not all day but it’s still worth 5 stars for sorting the issue out for a great price 👍

June 16, 2021
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

We're happy to hear that the engineer resolved your issue quickly and that you found the charge fair. We appreciate your feedback regarding the appointment timeframes, and we will consider this to improve our service. Thank you!

Dyno-Rod

Rated 5 out of 5 stars

Excellent

Excellent, did really a very good job, speedy and arrived on time as mention. Would recommend to my family and friend👍👍

June 12, 2021
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

We're happy to hear that you had a positive experience with our prompt and efficient service. We appreciate your recommendation to your family and friends!

Dyno-Rod

Rated 5 out of 5 stars

I always get great service

I always get great service from the support team and the engineers.

June 10, 2021
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

We're happy to hear that our support team and engineers provide great service! We appreciate your positive feedback and thank you for sharing.

Dyno-Rod

Rated 5 out of 5 stars

Great serviceHave used them before

Have used them before. Great service. Speedy and arrived exactly as requested. Pre arrival phone call v welcome
Did a great job very clean and tidy. Good value (for a plumber!)
Really happy - would certainly recommend

June 8, 2021
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

We're happy to hear that you had a great experience with our service! We appreciate your positive feedback regarding our speed, cleanliness, and communication. Thank you for recommending us!

Dyno-Rod

Rated 4 out of 5 stars

Would have given this 5 stars if there…

Would have given this 5 stars if there wasn't a slight hiccup with my appointment time. The issue was to replace a mixer tap in my shower which was not working correctly. The chap who turned up was efficient and got the job done with no fuss, He was also so very polite and friendly. I would recommend them and l will definitely be using them again shortly to replace another one of my taps that's dripping which he could have fixed whilst he was here
but my tap is old and the cartridges that they carry didn't fit which is not their problem.

June 1, 2021
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

We appreciate your positive feedback and are glad the tap replacement was efficient. We regret the appointment time issue and that the cartridge for your dripping tap wasn't a match. We look forward to assisting you with the other tap replacement soon.

Dyno-Rod

Rated 5 out of 5 stars

Excellent service

Plumber turned up during expected time, replaced kitchen tap which was hard to remove as rusted, as well as stopcock, left everything working and tidied up, very impressed will use again.

May 24, 2021
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

Hey Steve Thanks for letting us know the job was completed with no mess! 😊 Dave

Rated 5 out of 5 stars

Excellent service

Excellent service. Prompt and efficient.

May 6, 2021
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

We appreciate you taking the time to share your experience. We're happy to hear that you received excellent, prompt, and efficient service.

Dyno-Rod

Rated 1 out of 5 stars

The handy man that filled the two holes…

The handy man that filled the two holes in our kitchen. Did wear a mask in his face. But didn’t have anything covering his feet. This allowed all the plaster to be brought in from the front of the house to the back. He also
Left a pile of plaster at the front of the house and outside back garden. Nothing was covered up in the kitchen or floor which was so messy. The plastering it’s self is a shoddy job not smooth and also in the plastic edging of my newly fitted double glazing windows. I am not happy at all. Would like someone to give me a call.

May 5, 2021
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

Hi Joanne, this is disappointing to read. Please get in touch over Facebook or Twitter with your details & include #Trustpilot in your message, we'll investigate this further for you. If you don't have access to do this, you can use the live chat option via the website or app. Thanks, Fiona

Rated 1 out of 5 stars

Terrible

Terrible. We were directed to Dyno Plumbing through British Gas Homecare after water was pouring through kitchen ceiling. They could not locate the leak so we had to employ a specialist firm to find the leak. This involved making holes in the ceiling which Dyno would not cover repair cost of because they did not make them! We then had to pay for the cost of repairing the source of the leak ourselves and foolishly continued to use Dyno. This took 5 visits due to sending staff who couldn’t do the work or not having the materials required. Not one visit took place within an hour of the time stated which was very inconvenient when trying to work from home. By their own staff’s admission they are expensive for what they do so stay well clear of this company.

May 5, 2021
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

Hi Andy,
I have now looked into this fully, I can see you have a British Gas policy, you had one of the engineers out to locate a leak.
I apologise that you have had to leave this feedback, I feel if we knew the experience you was having we could have dealt with this at the time.
The engineer couldn't locate the leak, not sure why you had to get a specialist in as the British Gas policy covers for leak detection. The engineer makes a note to say the customer will be keeping an eye on this. it is sometimes the case where a leak isn't visible on our visit so may need some monitoring, you mention its pouring through the ceiling so not sure why the engineer suggested this if there is visible water mark etc. it wouldn't need a leak detection under these conditions.
The next engineer that came out found the leak was from the shower enclosure, leak was coming from the silicone and the bottom row of tiles not being a complete seal, this type of job isn't covered under the British Gas policy so the engineer can only give you advice and a quote because British Gas will not pay or cover this type of work.
If you make hole(s) yourself, this wouldn't be something that British Gas would cover, if the leak was coming from the use of the shower this wouldn't normally need a leak detection.
The job was then passed over to the Domestic side that I cover, the engineer then gives a quote for the work.
We then came out to remove and fit the tiles and silicone, I do understand the engineer didn't complete this to our standard, I remember discussing this at the time with you, I agreed I would get someone else to finish the work, I then got another engineer out that completed the work that I understood you was happy with.
Hope this goes some way in detailing the way the policy works as this can course multilabel visits when something isn't covered under the policy. I do understand the workmanship of the engineer that first removed and fitted the tiles and silicone wasn't to our standards, I would like to think that we both agreed this wasn't acceptable and was happy to get this rectified straight away.
I apologise for the experience you have had, I will pass your experience over to the manager that looks after the British Gas side so he can address this internally.
With regard to the Domestic side, I look after this side. even though we spoke about the first engineers work and quickly got this resolved I will take this up internally so thanks you for bringing this to our attention.


Many Thanks

Kevin


Hi Andy Ha,
Could you give me your post code and door number so I can look it to this, once I have this I can then get back in touch once I have look into what has happened.
Thanks
Kevin

Rated 5 out of 5 stars

Job done on our downstairs toilet cistern…

We needed our downstairs toilet cistern siphon tube etc to be replaced last week and Eric the Dyno plumber finished the work today, making a good clean job of it.

May 4, 2021
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

We're happy to hear that the plumbing work was completed to a high standard and that you are pleased with the result. Thank you for sharing your positive experience with us!

Dyno-Rod

Rated 5 out of 5 stars

Gavin detected and repaired several…

Gavin detected and repaired several leaks under our kitchen floor. Excellent work. Thank you Gavin

April 30, 2021
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

We're happy to hear that the leak repairs under your kitchen floor were completed to your satisfaction. Thank you for sharing your positive experience with us!

Dyno-Rod

Rated 5 out of 5 stars

Excellent fast friendly service

Excellent, within 2 days of requesting a quote I had a replacement shower installed. Fast, friendly, excellent service.

March 10, 2021
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

We're happy to hear that you had such a swift and positive experience! It's great to know our service met your needs with speed and friendliness. Thank you!

Dyno-Rod

Rated 5 out of 5 stars

Brilliant response

Brilliant response, initial visit fixed a leaking loo cistern, however the plumber (Chris) discovered a fine crack at the back of the cistern. Isolated it, I bought a complete new loo from Wickes £47.....called Dyno back for an install... here this morning at 9am. An hour later, all done. Thanks Josh.

March 10, 2021
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

Hi Gary Pugsley,
Thanks for the great feedback, I will pass this on to Josh. if we can help in the future please get in touch.
Thanks
Kevin

Rated 5 out of 5 stars

Great!

Plumber from Dynorod was GREAT, saw the problem immediately, the pipe under the kitchen sink fully cracked, he not only offered to make it right. It offered a replacement tap (on upgrade) as the existing one was clearly knackered. Was super quick and efficient and Covid compliant. Nice friendly and knowledgable. Would recommend and use Dynorod to all.

March 9, 2021
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

Hi Mrs Jabbar,
Thanks for leaving this great feedback. I will pass this on to our engineer Jon. Glad we could get this resolved for you in a timely manner under the COVID19 restrictions we have.
Many Thanks
Dyno

Rated 5 out of 5 stars

Josh attended to fit a new shower

Josh attended to fit a new shower, 5 stars very friendly & helpful and went the extra mile to resolve why we were getting reduced pressure in our shower. He found a bend in our main water pipe. Highly recommended

March 5, 2021
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

Hi Mr Wylie,
Thanks for leaving the great feedback. I'm glad Josh could help resolve the issue with the pressure. I will pass this on to Josh.
Thanks for your custom.
Dyno

Rated 5 out of 5 stars

Underfloor leak in pipe located and…

Underfloor leak in pipe located and fixed. Kitchen units in and out. Tiles broken. Concrete excavated. All done in a day by a nice guy. Cheers Richard. Hopefully insurance covers some of it because it’s obviously not cheap ...

February 20, 2021
Unprompted review
Dyno-Rod - Plumbing Beds & Herts logo

Reply from Dyno-Rod - Plumbing Beds & Herts

Hi Mr Payne,
Many thanks for leaving this great feedback. I will pass this on to our engineer Richard. If we can assist in the future please don't hesitate to give us a call.
Thanks
Dyno

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look