www.eframe.co.uk Reviews 

1,559
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting excellent craftsmanship and the availability of bespoke options. Many people also highlight the superb service, finding the ordering process easy with helpful staff and clear communication. Consumers frequently commend the fast and reliable delivery, appreciating the secure and protective packaging. However, some customers also noted issues with product quality, reporting instances of receiving damaged, scratched, or flimsy frames. A few other people experienced problems with order accuracy, such as receiving the wrong size or incorrect fixings, and occasional communication difficulties.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the excellent selection and the... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Order

People report positive experiences with the ordering process, finding it easy to use and customize, even for... See more

Service

Customers consistently note positive experiences with service, often describing it as exceptional, superb,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and prompt delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Two custom size frames just over 8 inches square. I could not be more thrilled with the service, quality of the frames and supporting bits & pieces. The reproduction album covers look fantastic in the... See more

Rated 5 out of 5 stars

Had a great experience with e-frame. I ordered a frame online and was impressed to quickly receive an email flagging that the thickness I’d chosen wasn’t ideal for the size of the frame. They explaine... See more

Rated 5 out of 5 stars

So many choices!!! So please with my experience from this professional company. I received my custom made frame in raw wood so I could colour to my requirements. I’m over the moon with the outcome.... See more

Rated 5 out of 5 stars

I created some art and sent it to eframe to put on canvas and at the same time I ordered a floating frame for it. The frame was specifically cut for my canvas size, which many other companies don't of... See more


Company details

  1. Picture Frame Shop

Written by the company

eFrame.co.uk is the UK’s leading online picture frame retailer, trusted by over a million customers since 2002. We make it easy for everyone to find the perfect frame – whether you’re preserving a cherished memory, showcasing artwork, or decorating your home or office. With the largest selection of custom and standard size frames available online, we offer unbeatable value, fast delivery, and expert customer service. Our easy-to-use website allows you to design your own frame in minutes, and every frame is handcrafted in the UK with care and precision. At eFrame, we believe that great frames make great moments last a lifetime.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(1,559)

150 reviews in the last 12 months

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Rated 5 out of 5 stars

These frames are so easy to use

These frames are so easy to use! I am so happy with how my canvas painting look now. It was the finishing touch they needed. Ordering was easy and the price was good. I am so happy with my purchase.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I recently had a slight issue with an order that I had placed and reached out to eFrame via their website. EFrame responded promptly and sent some items out to me, to address the issue, which has now been resolved. I would happily use their service again - thanks!

March 15, 2025
Unprompted review
Rated 5 out of 5 stars

Positive reviews are to be trusted

Positive reviews are to be trusted. Ordered a custom made wooden frame for a very good price and got exactly what i wanted.

Very fast work done to a very good standard and delivery was tracked and very quick. Would recommend.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great choice, value and quality

Wide choice of mouldings with detailed specs. Easy to order and very pleased with the quality of both frames. Just ordered more of my favourite one for a series of paintings, so quantity discounts make them really good value.

April 10, 2025
Unprompted review
Rated 2 out of 5 stars

Disappointingly Poor Quality of Manufacture

I am a business user and have a long established relationship with E-frame whom I have used for many, many years. During that time I have normally been very pleased with the quality of their products and service. Also, I have always been confident that any product that I have asked them to produce and dispatch directly to a customer on my behalf would always meet my own exacting standards.

However, on this occasion, when I ordered a frame for my own use, the quality of the end product with which I was supplied fell far, far below the standards I expect and have previously been accustomed to. I was shocked, and this experience has seriously shaken my confidence in E-frame. I regret to say, it has made me very, very reluctant to use them ever again.

The custom made frame I chose was quite expensive; made with a quality Mahogany stain moulding and double snow white mount with a single 'v' groove. The aperture size was 905 x 305mm.

Upon extraction from its packaging, which I also thought to be somewhat 'minimal' given the size and value of the item, it was immediately obvious to me how poorly the mitred corners had been cut and assembled - in fact I could see fresh air through three of the four corners!! The edges of the moulding on all four mitred joints was very rough and the plain wood could be seen through the stain, one particularly worse than the other three. Each of the four mitred joints was fixed with only two pins when, given the dimensions of the moulding and of the frame, I would have expected to see at least three.

Finally, I have some doubts about the consistency of the colour of the stain throughout the four sides of the frame; one side looks noticeably lighter than the other three. I would expect to see possible variations in the colour and grain across natural wood mouldings, but not on stained or painted varieties.

Fortunately, as a professional photographer, I do posses the technical knowledge, skill and tools to resolve or repair most of the problems with this frame myself.

As this is a frame purchased for personal use I can, and shall reluctantly accept the product rather than put myself through the tedious process of returning the item for a replacement or refund.

March 24, 2025
Unprompted review
Rated 5 out of 5 stars

Super helpful staff online and by phone

I wasn't sure what mount to use and I asked on the website chat thingie and was sent some samples the very next day. The frame arrived quickly and is great - mount size spot on etc. Very pleased with everything.

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing frames and ever better service

Honestly and incredible sit, easy to use and a bunch of options to choose from. Frame arrived in 2 days after purchase and came with a roll of tape for free for the frame as they thought it could do with some extra support; nothing but good things to say

March 19, 2025
Unprompted review

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