Ernest Jones Reviews 

Easy website .. beautiful products

Awful website constant pop ups and sends you back to the screen the 10 percent code is abit of a joke you put it in and it just brings a sort of site maintenance page up refresh it and back to the same thing over and over until you give up and just order without it

Terrible delivery times. Ordered things at the same time from other online retailers also stating 2-5 business days . All arrived within the week. Fast forward next again week and DX distribution stated was due for delivery. Was in all day at specified time . Stated that delivery was attempted , not on my watch and also have a Ring doorbell. No motion or doorbell rang from DX. Terrible wouldn't order again online

I have already left a google review and wanted to leave one on here too for anyone thinking of buying from this company.

My boyfriend and I went into the Ernest jones today at Braintree Freeport. My boyfriend saw a nice watch in the window and wanted to go in and try it on. He asked the lady inside (blonde white ish hair) if he could try it on and she very sarcastically said “are you actually gonna buy it though”. Personally I find this very offensive as you judge an 18 year old boy who comes in thinking he can’t afford it. At this point I walked out because I couldn’t stand this level of customer service and just left him in there to try on this watch. For reference we came in today 09/05/2026 at around 1pm. This is disgusting customer service and pretty much judging a book by its cover. He was going to come back and buy this watch until I told him to take his business elsewhere. I await your reply. Thank you.

Brilliant found exactly what I was looking for

The website is easy to navigate and easy to use

Although I still purchased a watch from Ernest Jones the percentage discounts that are advertised are not applicable to a lot of purchases and you only check the small print when the site states that your code is not valid. Should be more up front as to what you can purchase with the codes they promote.

Good price and easy buying experience. Minor attempts to upsell with warranty and discount options, but nothing objectionable.

Easy to use website, straight forward options ☺️

I will never order again with any company that uses DX delivery. Appalling, waited in all day saturday for an 8.40-10.40 expected delivery. Well... I won't bore you with the details but its now Tuesday and I dont have the item and DX blatantly lied about attempting delivery, I was stood by the door at 2.14 when they emailed to say they attempted delivery- it was a birthday present. Get your act together Ernest Jones and ditch DX.

Celebrating our Golden Wedding Anniversary in April 2026, I was looking for a specific type of watch which I found at the Watford branch of Ernest Jones. I was happy to find the price discounted and returned a few days later to purchase it. I could not have received better customer care from Chloe Roxy, and her team, who went beyond the call of duty to make this important and significant purchase a memorably pleasant one. I cherish both the watch and the experience of buying it! Well done!

So easy straight on page showed different pictures of chain just what I needed

Ernest Jones Dundee

UPDATE
My husband sent an email to Customer Service and they have now issued a refund, which I am grateful for. Still worried that they have damaged my watch which has now been sent to TAG Heuer by Goldsmiths so await their findings. Fingers crossed it is ok!

If I could put a zero star I would . I took my TAG watch to get a battery replacement and was assured it would be sent to TAG but Ernest Jones lied and carried out the replacement battery by their own watch personnel ! If anyone has a TAG you will know that TAG do not authorise a third party to do this service . I have been well and truly scammed by this company … manager Craig will not give a refund as said the battery has been replaced ! I was lied to by 3 members of their staff who told me when I specifically asked if the watch would be sent direct to TAG. I have now had to take my watch to Goldsmiths for them to send watch to TAG to get them to check that Ernest Jones have not damaged my watch !! Please do not go near this shop … devastated that I have been lied to and cheated and potentially maybe even have ruined my watch !!!

I was served by Kriss in Plymouth who was outstanding. Bought a beautiful watch and there were complications when it was away being serviced. Kriss went out of her way to sort it. She was always welcoming, efficiant and pro active at the stages of the issues. She was quick thinking and she turned a complicated situation into hassle free for me. Total superstar. Thank you Kriss

On our second visit to the shop in Belfast were I was looking for a necklace to match the earrings I purchased for my Wife for our 45th Wedding Anniversary, lucky for us we got the same salesperson Diane who was very friendly, helpful and polite new right away what we were thinking of and brought out a selection of necklaces for my Wife to try on. After trying them on one stood out form the rest and a purchase was made thanks again for Diane's help ⭐⭐⭐⭐⭐

Easy to follow but 10% off does not work on all items, this should be specified and delivery does not state by whom ie, Royal Mail, or some other delivery company. other than this it was a pleasant experience

My partner bought me a Gucci watch for a special birthday last year. By the time I got the present in December the watch was not working. It had to be returned to the shop & sent away for the battery to be replaced. This meant I was without my new watch for over 2 weeks. I got it back beginning of January and by April it had stopped again. I called Ernest Jones (Braehead) only to be told, it was fine, just bring watch back (60 mile round trip) & we’ll send it away AGAIN as the battery lasts between 4 months & 24 months & its just your luck (very different to what is quoted on Gucci website) i was not happy with this reply/attitude so asked to speak to a Manager. Kyle called me back the following day & would not allow me to go through my complaint. He constantly interrupted me/spoke over the top of me & put the phone down on me twice. As a customer, I have never came across such bad service. It was shocking!! I will NEVER buy from ERNEST JONES again and would not recommend anyone to do so. The after sale customer service is disgusting!!!! I now need to wait till Monday to call Customer Service…

So I've ordered a GShock Watch that is showing in stock online. And then unknowingly, without reason, on the expected day of delivery, receive an email stipulating returned/refunded. The annoying part is the fact, that no reason or explanation was given to myself as a customer as to why. You have to physically chase them, to find out as to the reason why. Out of curiosity, got in touch with them, to be told it was out of stock? Not good enough in all honesty. I've given 2 stars, due to the fact the refund was quite prompt. Won't be using them again unfortunately.