Ernest Jones Reviews 

⭐ Very disappointing experience with Ernest Jones – White Rose

My partner and I visited Ernest Jones to purchase my wedding ring. I found a ring I loved and paid for it in full. Unfortunately, when it arrived, it was far too small despite being measured in store. I declined having it resized and asked for an alternative size to be sourced. Another ring was located at a different store, and I was told I would be contacted when it arrived i was under the understanding that was now my ring to be collected.

I missed one telephone call, only to then receive a voicemail informing me that the ring had been sold because they couldn't make contact with me. This was extremely upsetting, especially with my wedding only four weeks away.

What followed was, in my opinion, a very poor customer service experience. After speaking with management, a full refund was agreed, but I was then told there was no clear time frame for receiving my money because the store needed another cash sale. My partner eventually had to go into the store and explain that, if a cash refund wasn't possible, the money should be returned to our debit card. Had he not visited the store in person we would have still be waiting for another cash sale. Thankfully, I have now received my refund. ( appalling customer service)

I am also still confused about the warranty, as we were led to believe the ring could be replaced like-for-like if damaged beyond repair, yet I was subsequently told it had been discontinued.

This was supposed to be an exciting and memorable purchase. Instead, four weeks before my wedding, I was left without a ring, temporarily without my money and under considerable stress.

The refund has now been resolved, but unfortunately the experience has left me extremely disappointed with Ernest Jones and i would strongly advise rethinking using Ernest jones especially for big occasions.

brought a bracelet on line easy to use good price

Great experience buying a watch here! Super fast, smooth transaction, and I managed to get it at a fantastic price. Highly recommended!

Good but no offered a gift wrap as it’s a present

Excellent Customer Care shown by Atia at the High Wycombe branch today when we purchased two watches. She was very supportive and patient and helped us make the right choices. Strongly Recommend

Great price and multiple payment options! Easy to order from start to finish!

We cannot fault the customer care and service we received from Isobel when buying our wedding rings. There was so much care and attention to detail, we weren’t rushed and pushed into making any decisions. The whole service felt personal as when we went to pick the rings up, Isobel wasn’t in store and I said my name and Tilly knew exactly which ring we were there to collect. Everyone in the store who we spoke to during our multiple visits was fantastic though. Highly highly recommend!!

Great all around experience!

Merry Hill Store.

I rarely leave negative reviews, but I feel other customers should be aware of the experience I had.

I purchased an engagement ring from this jeweller, which is one of the most important and meaningful purchases you'll ever make. Naturally, I expected a high standard of customer service. Unfortunately, the way we were treated was deeply disappointing.

The member of staff (Chrissie) I dealt with was rude, dismissive and made both myself and my fiancée feel belittled. At one point, I explained that I was spending a considerable amount of money and expected to be treated with more respect. Her response was, "People spend a lot more than you." I found this comment incredibly unprofessional, unnecessary and degrading. The amount a customer spends should never determine the level of respect they receive.

The experience upset my fiancée so much that she was left in tears. What should have been a happy and memorable occasion became one we will remember for all the wrong reasons.

As a result, I have completely lost confidence in this jeweller.I certainly wouldn't recommend this business to friends or family. Customer service is just as important as the jewellery itself, and sadly this experience fell far below the standard I expected.

I hope the business reflects on how customers are treated, because no couple should leave after buying an engagement ring feeling the way we did.

Purchased a watch on advertised 0 percentag APR offer and made the required 10 percent deposit. Went through the hard credit search process successfully and order placed but nothing posted out to me. On contacting via chat service, now told that the watch is not in stock and my order has been cancelled. So just waste of time and a hard credit search added for no benefit. Plus, the deposit I have made may take up to 30 days to be returned to me.

Be careful of buying anything from this company

Quick and easy for a pit stop shop for a birthday I wasnt organised for. Free next day delivery! Thank you

I am extremely disappointed with my experience with Ernest Jones.

I ordered my wedding ring, only to receive an email on the day it was due to be delivered telling me that it was actually out of stock and my order had been cancelled. It is completely unacceptable to wait until the delivery date to inform a customer that an item is unavailable.

To make matters worse, I couldnt get into the store whilst the promotion was on to try my ring (as I have lost weight so I had already contacted customer services before this to ask whether I could exchange the ring for a larger size if needed, and was reassured that this would be possible. Instead, my order was cancelled altogether because the original size was out of stock.

This was a ring purchased at a promotional price, and rather than honouring the price by offering an alternative size, the order was simply cancelled. As this is my wedding ring, the stress and inconvenience this has caused has been significant.

I expected much better from a well-known jeweller. Poor stock management, poor communication, and a complete lack of customer care. I would think twice before ordering from Ernest Jones again unless they honour the price for the next in size stock.

Excellent and simple.

I ordered a very special ring for my wife’s birthday on 10 August. At the time of purchase, the website clearly stated that it would be delivered on 8 August. Fortunately, I took a screenshot confirming this.
As soon as I completed the order, the delivery date changed to 12 August—two days after her birthday. I immediately contacted customer service, but they were completely unhelpful and insisted that I had originally been shown the 12 August delivery date, despite my screenshot proving otherwise.
I was then told that the order could not be changed or cancelled and that I could not receive a refund. This has turned what should have been a very special birthday purchase into an extremely disappointing experience.
Based on my experience, I would strongly advise people to shop elsewhere. The delivery information was misleading, the customer service was dismissive, and the company showed no willingness to resolve a problem caused by its own ordering system.

Reasonable website to use but could be better. Not sure about the ring yet il know better once it arrive.

Also not even sure if it's going to arrive in a box as it didn't state this which it really should because if it doesn't I will need to go and buy one.

Too many unsureites about this tbh.

Now I'm unsure why I'm writing this.

I was sent faulty hoop earrings and one of the clasps were broken, therefore the earring fell out and it was lost.
They were quite expensive and I was not offered a replacement pair.
This is very disappointing and I liat alot.of money

10 % Discount code promised for signing up to news letter is issued but has an expired date of the day before the issued date.

Stunning piece of jwellery / watches. Not my first time buying from Ernest Jones , I’ve bought many times . I love it . Great quality / stones / diamonds / gold / silver.

Purchasing an engagement ring is far from trivial, but ALL of the team in the Norwich branch were just wonderful to deal with. They are professional, polite, never ‘pushy’. In my case especially, they were patient to a fault!

Well done to all in the Norwich store!