Ernest Jones Reviews 

Just purchased a stunning diamond ring from Telford branch,Emma went above and beyond to help me choose, loved the fact that they don't judge you by how you look which is often case when purchasing higher value items, even offered my jewellery a spa day second purchase from here, great staff and gorgeous ring,

Great website and awesome range of watches

Very easy site to order had to have a refund on my ring but that came through very quick would order again 😃

seamless shopping experience, affordable prices.

Great & Enjoyed Shopping on EJ. Will come back again.

Good price, quick delivery (I hope) and a 10% discount, what's not to like.

Bought a Citizen promaster tough online at a good price. Watch was delivered on time and in retail packaging. Unfortunately the watch had no tags attached or normal wrapping so I have some doubts about it.

Quick and easy to use website. Good interactive tools. Free delivery and no hidden charges. Nice one 👍

DO NOT ORDER FROM THIS SCAM COMPANY. It has been many years since I've bought anything from this retailer, I am regretting making my recent order. I purchased a pair of earrings, then recieved an email from an obscure courier that I have never heard of. Today the courier sent me an email stating my order had been delivered, no picture, no proof of delivery - NOTHING. I did not recieve my earrings, even though I was waiting all day and need them for next week. I wanted to contact Ernest Jones to flag the issue to then realise customer service only operates Mon-Fri. The 'courier' is only contctable via their online form, something tells me I won't be getting my earrings or my money back. Do not spend a single penny buying from this company unless you want to lose your money and never see your item.

Incredibly dissappointed in the manager. Basically either calling me a liar or one of her team, all to cover her own mistake. It's a good job customer services are so kind. No kindess or compassion, lovely team members, just a shame they are let down by her. I pride myself in taking business to the high street, but for this business I'll go online.

Husband bought me a bracelet for Christmas cost £1000 within 6 weeks the catch that opened the bracelet broke off I returned it a the lady was lovely she replaced it no problem in the abbey centre store. After wearing the new one I thought it was ok but no this one had came off my wrist 3 times I noticed that the catch was faulty so I returned it to Belfast store this is my problem the manager was the rudest person iv ever met, she told me that the bracelet wasn’t faulty an the catch I said wasn’t fit for purpose was ONLY a secondary catch she then told me that she thought I didn’t like the bracelet, after I proved that it was faulty by demonstrating on one she had in the store was realised what she had said an done, I can’t express the attitude of this woman on here but believe me I will never shop here again. I contacted customer services and they never got back SHOCK do not buy from this store its a load of rubbish bad craftsmanship I have spent thousands over the last couple of years here but NEVER again.

I was assisted by Scott who I found to be extremely patient, knowledgeable and helpful way ; nothing was too much trouble. He took time to answer my many questions which was hugely appreciated as I wanted to make the right choice with my purchase
Would highly recommend
Thank you very much Scott for the excellent service I received.

Pretty disappointed, first order and signed up to use the welcome code. Had my items in my basket, used the code, not applicable.
It’s a pretty poor show to lure new customers in with a discount code, only to deactivate it within seconds so it doesn’t work.

Bought a birthday present online experience was smooth and found exactly what I wanted

Reliable and reasonably priced provider

Was going to make purchase later in year but the sale price was so good I ordered it immediately.

I had my eye on a beautiful replacement wedding ring which was out of my budget. After patiently waiting with it in my basket I was emailed by EJ to tell me it was now in the sale! I also had a gift voucher, so I snapped up the white gold diamond ring, originally around £650, for £144. Over the moon! Thankyou 🧡

I went to purchase a watch for my daughters graduation and the staff that served me ( MARIA) was an absolute gem, she was very polite, calm , patient and helpful, she answered all my questions with grace and professionalism, wish we had more staff like her in other businesses.
You are a credit to Ernest Jones, keep up the good work!!
MR MIAH

Website really easy and happy with clearpay options but disappointed not able to use the sign up for mail 10% code very naughty.

Shocking experience with Ernest Jones. I returned a £570 watch using their return process, and Royal Mail confirmed delivery. Ernest Jones then refused my refund and washed their hands of the problem. I am now left without the watch and without my money.
Customers should be extremely cautious when dealing with returns.