Europesure Travel Insurance Reviews 

587
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the digital platform is very simple to navigate, making it fast and straightforward to arrange travel insurance online. Consumers also appreciate the very competitive prices and the clear, easy-to-understand policy choices designed to suit different destinations and personal needs. However, some reviewers were not happy with the claims process, noting unexpected rejections or difficulties when trying to get reimbursed for travel disruptions. Some people also mentioned that handling claims is often outsourced to external groups, which can make the overall reimbursement procedure quite frustrating.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient, friendly, and exemplary support.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is very... See more

Claim

People report ambiguous experiences with claim, as many consumers note they have not actually had to file any... See more

Price

Reviewers mention positive feedback about price, highlighting very reasonable costs and competitive rates.... See more

Website

Reviewers highlight positive aspects of the website, describing it as informative, very easy to navigate, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I like the easy to understand comparison charts when choosing between bronze, silver, platinum etc. The communication before policy expiry is good. And so far, there have not been big changes in the... See more

Company replied

Rated 5 out of 5 stars

The insurance was recommended by our travel agent (who explicitly told us he did NOT receive a commission from his recommendation). The website was easy to navigate & quickly found the product coveri... See more

Rated 5 out of 5 stars

All communication was completed with no fuse and everything was clear from the start. Price was as we expected for people of our age (62 & 67). Fortunately we had no reason to use you other than peac... See more

Rated 5 out of 5 stars

I had to cancel my trip because of illness and file claim to reimburse not refunded amount for tickets and hotel. I was surprised how easy process was and it took less than a month to receive compensa... See more

Company replied


Company details

  1. Insurance Broker
  2. Health Insurance Agency
  3. Student Insurance Company
  4. Travel Insurance Company

Written by the company

Europesure offers Annual Multi Trip and Single Trip travel insurance to expats and local nationals based in the EU, the rest of the EEA, UK, Gibraltar and Monaco aged up to age 79. Standard covers include Medical Expenses, Cancellation and Baggage. A number of optional covers complement the standard travel insurance benefits available with three levels of cover . Options include COVID-19, Winter Sports, Golf, Business, Terrorism Disruption, Gadgets, Weddings and Car Hire Excess. The policies are underwritten at Lloyd's and Lloyd's Insurance Company. All quotes and purchases are made online with a debit of credit card with instant email policy issue.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

587 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(587)

159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just easy to renew

Just easy to renew. Prices still competitive in this post Brexit market.

March 27, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 3 out of 5 stars

We haven't used it yet

We haven't used it yet, so I can't comment.

April 22, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your review - we hope that the purchase of the policy was a strightforward process for you. The team at Europesure

Rated 2 out of 5 stars

Disappointed with their claim decision.

I was disappointed they did not pay out a claim for travel disruption which was less than I paid out in insurance premium. Makes you wonder about the value of travel insurance.

March 25, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your review although we are diappointed that you had a claims issue. We are contacting our Claims Handling company to review this. The team at Europesure

Rated 5 out of 5 stars

the agent was very helpful

i made a mistake in the geographical cover and the agent put it right in a few hours. I appreciated her level of service

April 22, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review - we will pass your comments onto our team member. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

Got a renewal offer a month before…

Got a renewal offer a month before expiry and it was very easy to renew cover!!

April 16, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 4 out of 5 stars

It was easy to get the insurance

It was easy to get the insurance. I dont know how it will be if we need the insurance.

March 18, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

Very good coverage and arranged quickly

Trapped abroad due to Iran war visa had ran out but medical cover valid for another 30 days

March 18, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review and we are pleased that the additional thirty days free cover gave some extra peace of mind. We wish you safe and happy future travels. The team at Europesure

Rated 4 out of 5 stars

Navigational Ease

Easy website to navigate and choices clearly displayed on the screen. Price can be chosen depending on your intended destination and cover needed. For me the most important is medical cover especially in counties such as the USA.

March 16, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review and feedback on our customer journey. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

Easy to use

Easy to use, highly recommended

March 7, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

Efficient service

Efficient service,
I would have preferred to have dealt with only one single point of contact,
I was passed between 4 agents all together. Frustrating.

However it was resolved

March 3, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your kind review - we have passed your comments back to the selling agent. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

Easy site to navigate

Easy site to navigate. Straightforward and transparent. I cannot say more as have not needed to make any claims ( and hope I don’t need to).

March 2, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

Good customer service

Good customer service

March 25, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

Basically fortunately I didn't have any…

Basically fortunately I didn't have any accident or emergency whilst my trip to Italy, although I have an issue with the car rental company who are claiming damage to their car when this is false.

March 25, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We are sorry to hear of your issues with the car hire company however. We have recently teamed up with a leading car hire excess company which may avoid any issues such as this going forward if you take another trip and hire a car. The link can be found here - https://statusglobalinsurance.com/car-hire-excess-insurance/ We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

Very helpful and informative

Very helpful and informative

March 23, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

I didn't actually ask for quote my…

I didn't actually ask for quote my insurance broker Maxine Insurance in Vera got it for me

March 21, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

Very easy to use website

Very easy to use website.
Immediate confirmation of cover.

March 17, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

ease of purchase

ease of purchase. flexibility

February 17, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

Clear answers the questions

I had a few questions which were answered quickly and succinctly and help me come to a decision that the travel insurance would be helpful to me.

March 11, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

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