Europesure Travel Insurance Reviews 

587
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the digital platform is very simple to navigate, making it fast and straightforward to arrange travel insurance online. Consumers also appreciate the very competitive prices and the clear, easy-to-understand policy choices designed to suit different destinations and personal needs. However, some reviewers were not happy with the claims process, noting unexpected rejections or difficulties when trying to get reimbursed for travel disruptions. Some people also mentioned that handling claims is often outsourced to external groups, which can make the overall reimbursement procedure quite frustrating.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient, friendly, and exemplary support.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is very... See more

Claim

People report ambiguous experiences with claim, as many consumers note they have not actually had to file any... See more

Price

Reviewers mention positive feedback about price, highlighting very reasonable costs and competitive rates.... See more

Website

Reviewers highlight positive aspects of the website, describing it as informative, very easy to navigate, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I like the easy to understand comparison charts when choosing between bronze, silver, platinum etc. The communication before policy expiry is good. And so far, there have not been big changes in the... See more

Company replied

Rated 5 out of 5 stars

The insurance was recommended by our travel agent (who explicitly told us he did NOT receive a commission from his recommendation). The website was easy to navigate & quickly found the product coveri... See more

Rated 5 out of 5 stars

All communication was completed with no fuse and everything was clear from the start. Price was as we expected for people of our age (62 & 67). Fortunately we had no reason to use you other than peac... See more

Rated 5 out of 5 stars

I had to cancel my trip because of illness and file claim to reimburse not refunded amount for tickets and hotel. I was surprised how easy process was and it took less than a month to receive compensa... See more

Company replied


Company details

  1. Insurance Broker
  2. Health Insurance Agency
  3. Student Insurance Company
  4. Travel Insurance Company

Written by the company

Europesure offers Annual Multi Trip and Single Trip travel insurance to expats and local nationals based in the EU, the rest of the EEA, UK, Gibraltar and Monaco aged up to age 79. Standard covers include Medical Expenses, Cancellation and Baggage. A number of optional covers complement the standard travel insurance benefits available with three levels of cover . Options include COVID-19, Winter Sports, Golf, Business, Terrorism Disruption, Gadgets, Weddings and Car Hire Excess. The policies are underwritten at Lloyd's and Lloyd's Insurance Company. All quotes and purchases are made online with a debit of credit card with instant email policy issue.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

587 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(587)

159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice service

Really easy to deal with and answer really fast

March 2, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

Straightforward

Straightforward, no hidden small print, priced about right.

February 26, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 1 out of 5 stars

Do not waste your money on EUROPESURE

We have a EUROPESURE travel insurance policy.

In November, we traveled from our place of residence (Portugal to the US) and then traveled around the US. One flight segment was canceled and then rescheduled due to weather, forcing us to book a last minute hotel in Seattle at SEA. I worked with EUROPESURE to file a claim but they would not cover the hotel. I found them very difficult and extremely slow.

December 15, 2025
Unprompted review
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Hello, thank you for your review and we are sorry to hear that you were unhappy with the claims service. We have established however that your hotel cost would have been covered but it fell within the policy excess and this was the reason for the declinature. Most travel insurance policies carry an excess to keep premiums lower than they would be if all claims of any amount were paid although we do offer a premium increase option to reduce this excess on Europesure. Kind regards, the team at Europesure.

Rated 5 out of 5 stars

Used this travel insurance company for Years.

Used this travel insurance company for years, only had to claim once, straightforward and a good purchase price too.

February 23, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review and loyalty, we wish you safe and happy future travels. The team at Europesure.

Rated 4 out of 5 stars

Easy to book

Easy to book, not so easy to get information back from the claims team though.

February 19, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review, we wish you safe and happy future travels. We will follow up on your comment regarding claims responses however. The team at Europesure.

Rated 4 out of 5 stars

Straight forward and easy to use

Straight forward and easy to use. I fortunately didn't need to use it, but i felt comfortable having insurance during my business trip

February 21, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review, we wish you safe and happy future travels. The team at Europesure.

Rated 5 out of 5 stars

Good and helpful staff.

January 22, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review, we wish you safe and happy future travels. The team at Europesure.

Rated 5 out of 5 stars

Quick & easy website for obtaining a quote was…

The website for obtaining a quote was very quick & easy to use. The terms of the insurance were clearly set out . Not made a claim so unable to comment on how efficient that process would be.

February 13, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review, we wish you safe and happy future travels. The team at Europesure.

Rated 5 out of 5 stars

I am satisfied with my experience so…

I am satisfied with my experience so far. The insurance process through the website was extremely simple, fast and allowed me to choose the plan I wanted without any delays.

February 13, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review, we wish you safe and happy future travels. The team at Europesure.

Rated 4 out of 5 stars

Travel insurance

Easy to set up.

January 6, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review, we wish you safe and happy future travels. The team at Europesure.

Rated 4 out of 5 stars

Easy to do

Easy to do, not complicated . Hassle free experience

February 11, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review, we wish you safe and happy future travels. The team at Europesure.

Rated 5 out of 5 stars

Just the cover we wanted

Simple online process to get a quote consider each option available, then review the cover selected, we chose the platinum for our own personal requirements. Then to pay a simple and secure process

January 9, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review, we wish you safe and happy future travels. The team at Europesure.

Rated 5 out of 5 stars

Easy and good insurance!

Very good company and helpful.

February 7, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review, we wish you safe and happy future travels. The team at Europesure.

Rated 5 out of 5 stars

Renewal was easy and coverage is…

Renewal was easy and coverage is excellent

February 2, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review, we wish you safe and happy future travels. The team at Europesure.

Rated 5 out of 5 stars

Easy to enroll

Easy to enroll, covers all aspects of travel abroad which gives total peace of mind. Thank You.

January 7, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review, we wish you safe and happy future travels. The team at Europesure.

Rated 5 out of 5 stars

Cost effective and simple

We have used Europesure for several years now, they have always been very competitive and make things simple, which is unusual these days

January 5, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review, we wish you safe and happy future travels. The team at Europesure.

Rated 5 out of 5 stars

Quick effective service

Quick effective service

January 5, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review, we wish you safe and happy future travels. The team at Europesure.

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