Europesure Travel Insurance Reviews 

587
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the digital platform is very simple to navigate, making it fast and straightforward to arrange travel insurance online. Consumers also appreciate the very competitive prices and the clear, easy-to-understand policy choices designed to suit different destinations and personal needs. However, some reviewers were not happy with the claims process, noting unexpected rejections or difficulties when trying to get reimbursed for travel disruptions. Some people also mentioned that handling claims is often outsourced to external groups, which can make the overall reimbursement procedure quite frustrating.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient, friendly, and exemplary support.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is very... See more

Claim

People report ambiguous experiences with claim, as many consumers note they have not actually had to file any... See more

Price

Reviewers mention positive feedback about price, highlighting very reasonable costs and competitive rates.... See more

Website

Reviewers highlight positive aspects of the website, describing it as informative, very easy to navigate, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I like the easy to understand comparison charts when choosing between bronze, silver, platinum etc. The communication before policy expiry is good. And so far, there have not been big changes in the... See more

Company replied

Rated 5 out of 5 stars

The insurance was recommended by our travel agent (who explicitly told us he did NOT receive a commission from his recommendation). The website was easy to navigate & quickly found the product coveri... See more

Rated 5 out of 5 stars

All communication was completed with no fuse and everything was clear from the start. Price was as we expected for people of our age (62 & 67). Fortunately we had no reason to use you other than peac... See more

Rated 5 out of 5 stars

I had to cancel my trip because of illness and file claim to reimburse not refunded amount for tickets and hotel. I was surprised how easy process was and it took less than a month to receive compensa... See more

Company replied


Company details

  1. Insurance Broker
  2. Health Insurance Agency
  3. Student Insurance Company
  4. Travel Insurance Company

Written by the company

Europesure offers Annual Multi Trip and Single Trip travel insurance to expats and local nationals based in the EU, the rest of the EEA, UK, Gibraltar and Monaco aged up to age 79. Standard covers include Medical Expenses, Cancellation and Baggage. A number of optional covers complement the standard travel insurance benefits available with three levels of cover . Options include COVID-19, Winter Sports, Golf, Business, Terrorism Disruption, Gadgets, Weddings and Car Hire Excess. The policies are underwritten at Lloyd's and Lloyd's Insurance Company. All quotes and purchases are made online with a debit of credit card with instant email policy issue.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

587 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(587)

159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is our 5th year with Europesure

This is our 5th year with Europesure, find them really easy to deal with. (Not that we have had a claim) however when we encountered difficulty when trying to find our quote, we got to speak to a person straight away and she solved our issue.

January 26, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review and loyalty, we wish you safe and happy future travels. The team at Europesure.

Rated 1 out of 5 stars

Trying to make a claim on travel…

Trying to make a claim on travel disruption after a delayed flight for eleven hours. Plane diverted to another country due to airport traffic control radio problems. I had to purchase another ticket with a different airline to make it in time for my next flight. Europesure won't payout unless it is delayed for 24 hours. Please read your policy.

December 26, 2025
Unprompted review
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your reply. I am sorry that your claim was not paid originally. We took this up with the Claims Handlers and I understand that they reversed their decision and it has now been settled. The team at Europesure

Rated 5 out of 5 stars

Easy to buy and good prices

Easy to buy and use. Covering all my needs into Spain France and Morroco

January 15, 2026
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review, we wish you safe and happy future travels. The team at Europesure.

Rated 5 out of 5 stars

Easy to setup for your trip

All communication was completed with no fuse and everything was clear from the start. Price was as we expected for people of our age (62 & 67). Fortunately we had no reason to use you other than peace of mind so I can only comment on how easy we found to set our travel insurance up. Score is for setup.

January 13, 2026
Rated 5 out of 5 stars

Easy and quick to renew

It's good to receive a yearly reminder. The process of renewal works well.
I had a problem accessing the schedule online which was password secured but my local agent sent it to me.

December 15, 2025
Rated 5 out of 5 stars

Easy to arrange and any changes are…

Easy to arrange and any changes are implemented immediately.

December 11, 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

Insurance was easy to get

Insurance was easy to get
Thankfully not had to use it yet, so cannot give any further comment

December 10, 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

It was straightforward

It was straightforward. Easy to understand exactly what I was insuring. No need to insure eventualities that were unlikely to occur. Peace of mind makes travelling stress less.

December 9, 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

Been with this company a few years now

Been with this company a few years now, only had one claim, when our luggage was lost by airline and had to buy all new clothes for an 8 day cruise. Europesure reimbursed without any problems.

December 9, 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

Very easy to arrange insurance

Very easy to arrange insurance, after emailing with my specific needs. I was able to book a package perfect for me and at a price I could afford.
Luckily I've not needed to make a claim, so no comment on that.

May 13, 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 4 out of 5 stars

All good

Nothing to tell - i din’t have to use it

January 14, 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your kind review. We wish you safe and happy future travels. The team at Europesure/

Rated 5 out of 5 stars

Very helpful

Very helpful

November 27, 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

Easy sign up

The sign up etc. is fine … will have to see how claims get processed..

November 26, 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure

Rated 5 out of 5 stars

Quick reply to holiday insurance…

Quick reply to holiday insurance queries,prices,single or annual cover etc with easily understandable information. Very professional.

December 11, 2025
Europesure Travel Insurance logo

Reply from Europesure Travel Insurance

Thank you for your very kind review. We wish you safe and happy future travels. The team at Europesure/

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