Signed up with this company. It guarenteed 900 mbps but I only reached around 10-30 Mbps. Had plenty of email contact & achieved nothing. Been contacted & they are working towards resolving the... See more
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The have provided consistency through out 150mb changed to 900mb speeds are always around 800 to 900 again this is over 3 years of being with them. I cant fault their customer service and consistency.... See more
Company replied
Great service from Reece and Thomas. We moved from our old provider and we just had issues with the old provider and we should of got connected on the 13/04 because old proivder wouldnt cancel... See more
Company replied
Great customer service, got back to me very quickly when I raised an issue. Worked with me to solve it, then offered me a free speed upgrade.
Company details
Written by the company
Exascale is a national UK internet service provider based in Telford, with a growing gigabit full fibre and data centre presence
Contact info
Unit 5B, Orchard Business Park, Hortonwood 40, TF1 7EY, Telford, United Kingdom
- 0330 010 0140
- support@exascale.co.uk
- www.exascale.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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Gladly recommend
A pleasure to deal with and always address any issues (although there have hardly been any issues and any issues are relatively minor). An excellent and reliable service.

Reply from Exascale

Reply from Exascale
Speed is unreal really happy with the…
Speed is unreal really happy with the service. Feels good to finally get rid of virgin media who provide good download speed but the worst customer service experience. They refused to give me the same bill as a new customer and I was paying about 40% more then new customers as a 7+ year customer with no default payments. I have showed my friends the speeds and they can't wait till this service can be provided to them.

Reply from Exascale
Had my install on Tuesday from the very…
Had my install on Tuesday from the very start Exascale was professional and great Internet is amazing.

Reply from Exascale
Fantastic internet service
Great service, efficient installation and fantastic speeds of service

Reply from Exascale
Great reliable service
Great reliable service. Our fibre broadband is really fast and stable

Reply from Exascale
Excellent networking choices from Exascale!
Exascale have provided me with an excellent, personalised service for many years, in which time I have noticed their offering expand. I would highly recommend them for any IT requirements. My only issue is that they don't supply their awesome looking fibre broadband packages to my area :(

Reply from Exascale
Excellent Speeds and Service
I've now had Exascale internet for some time, during this time I have had very few minor issues however when raised these were resolved the very same day. The speeds are good and the service is also above average compared to the bigger suppliers out there.
I work from home at the moment like a lot of people and I can complete work, have movies streaming for my son and the radio among other things without any disruption, I would reccomend Exascale to anyone.
Thanks guys.
Big speeds, small company.
Very fast, stable broadband from local supplier at a reasonable price.

Reply from Exascale
As always Exascale offer best value…
As always Exascale offer best value prices and service is first class. I have been a customer for over 8 years and Tom and his team have always been there to assist. Never had an issue easy to use interface.
The 1911 café Essington

Reply from Exascale
Excellent broadband supplier
Excellent customer service, along with great prices and a reliable service.

Reply from Exascale
Great service
Great service
Quick at replying, explained everything once set up.
Neat & tidy work.
Andrew

Reply from Exascale
Reliable Superfast Internet Connection
We live on a new housing estate (7 years old now) that didn't have fibre fitted by the telecoms company...
Exascale first provided us with high quality wireless broadband with good speeds, easily beating what we had before.
Exascale then upgraded us and our neighbours to fibre which has been excellent- far surpassing our expectations.
When Covid hit I have been reliant on my internet connection to work from home and Exascale haven't missed a beat! Colleagues with connections from the more commonly known providers have experienced regular downtime and outages, fortunately for me I have not.
If you want reliable, superfast broadband then look know further!!
Exascale - highly recommended.
Extremely helpful, professional company. Always answers the phone and provides an excellent service. They provide reliable services which gives confidence in there products.
AJM Networking Services Ltd.
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