Exascale Reviews 

103
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

Signed up with this company. It guarenteed 900 mbps but I only reached around 10-30 Mbps. Had plenty of email contact & achieved nothing. Been contacted & they are working towards resolving the... See more

Rated 5 out of 5 stars

The have provided consistency through out 150mb changed to 900mb speeds are always around 800 to 900 again this is over 3 years of being with them. I cant fault their customer service and consistency.... See more

Company replied

Rated 5 out of 5 stars

Great service from Reece and Thomas. We moved from our old provider and we just had issues with the old provider and we should of got connected on the 13/04 because old proivder wouldnt cancel... See more

Company replied

Rated 5 out of 5 stars

Great customer service, got back to me very quickly when I raised an issue. Worked with me to solve it, then offered me a free speed upgrade.

Company details

  1. Internet Provider

Written by the company

Exascale is a national UK internet service provider based in Telford, with a growing gigabit full fibre and data centre presence


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

103 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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4.5

All reviews

(103)

18 reviews in the last 12 months

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Rated 5 out of 5 stars

Gladly recommend

A pleasure to deal with and always address any issues (although there have hardly been any issues and any issues are relatively minor). An excellent and reliable service.

December 13, 2020
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Reply from Exascale

Thank you for your feedback Sanjeev!

Rated 5 out of 5 stars

Super fast service

Super fast service, approachable staff and quality install.

December 10, 2020
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Reply from Exascale

It's great to hear you're enjoying our service. We will advise the field engineering team of your comments. Thank you for the feedback!

Rated 5 out of 5 stars

Speed is unreal really happy with the…

Speed is unreal really happy with the service. Feels good to finally get rid of virgin media who provide good download speed but the worst customer service experience. They refused to give me the same bill as a new customer and I was paying about 40% more then new customers as a 7+ year customer with no default payments. I have showed my friends the speeds and they can't wait till this service can be provided to them.

November 20, 2020
Unprompted review
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Reply from Exascale

Thank you for the great feedback Dean, and welcome to Exascale!

Rated 5 out of 5 stars

Great reliable service

Great reliable service. Our fibre broadband is really fast and stable

November 6, 2020
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Reply from Exascale

Thank you for the great feedback Graham.

Rated 5 out of 5 stars

Excellent networking choices from Exascale!

Exascale have provided me with an excellent, personalised service for many years, in which time I have noticed their offering expand. I would highly recommend them for any IT requirements. My only issue is that they don't supply their awesome looking fibre broadband packages to my area :(

November 2, 2020
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Reply from Exascale

Thank you for your feedback Ben, hopefully our Full Fibre broadband will be coming to your area very soon!

Rated 5 out of 5 stars

Excellent Speeds and Service

I've now had Exascale internet for some time, during this time I have had very few minor issues however when raised these were resolved the very same day. The speeds are good and the service is also above average compared to the bigger suppliers out there.

I work from home at the moment like a lot of people and I can complete work, have movies streaming for my son and the radio among other things without any disruption, I would reccomend Exascale to anyone.

Thanks guys.

October 19, 2020
Rated 5 out of 5 stars

Great isp

Great isp, super fast broadband would recomend.

October 18, 2020
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Reply from Exascale

Thank you for the feedback Gary :)

Rated 5 out of 5 stars

As always Exascale offer best value…

As always Exascale offer best value prices and service is first class. I have been a customer for over 8 years and Tom and his team have always been there to assist. Never had an issue easy to use interface.
The 1911 café Essington

October 11, 2020
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Reply from Exascale

Thank you for your continued business John :)

Rated 5 out of 5 stars

Excellent broadband supplier

Excellent customer service, along with great prices and a reliable service.

October 11, 2020
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Reply from Exascale

We're very pleased your happy with our service! Thank you for the feedback Kris!

Rated 5 out of 5 stars

Great service

Great service
Quick at replying, explained everything once set up.
Neat & tidy work.
Andrew

October 8, 2020
Unprompted review
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Reply from Exascale

Thank you for the great feedback Andrew, I've advised the enginners of your feedback.

Rated 5 out of 5 stars

Reliable Superfast Internet Connection

We live on a new housing estate (7 years old now) that didn't have fibre fitted by the telecoms company...
Exascale first provided us with high quality wireless broadband with good speeds, easily beating what we had before.
Exascale then upgraded us and our neighbours to fibre which has been excellent- far surpassing our expectations.
When Covid hit I have been reliant on my internet connection to work from home and Exascale haven't missed a beat! Colleagues with connections from the more commonly known providers have experienced regular downtime and outages, fortunately for me I have not.
If you want reliable, superfast broadband then look know further!!

October 7, 2020
Unprompted review
Rated 5 out of 5 stars

Exascale - highly recommended.

Extremely helpful, professional company. Always answers the phone and provides an excellent service. They provide reliable services which gives confidence in there products.

AJM Networking Services Ltd.

October 6, 2020
Unprompted review

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