Ezytrac Property ManagementReviews 

1,079
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and quick response times, making interactions pleasant and efficient. Many people highlight the excellent customer service and the smooth user experience, noting that issues are resolved promptly and effectively. However, some customers also noted instances of poor service, with delays in replies and issues not being fixed efficiently. A few other people also felt that the company's focus was primarily on landlords, leading to a negative attitude towards tenants and unprofessional experiences.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting their professionalism, friendliness,... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and recommending the... See more

Response time

Clients share positive opinions on response time, with many reviewers consistently praising the promptness... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, understanding, and... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm a tenant. Maintenance service lately has been fantastic e.g. I report something in the evening, even a relatively minor issue, and I get multiple emails and calls etc first thing the next working... See more

Rated 5 out of 5 stars

We recently rented an apartment through EasyTrack, and the entire process was smooth and hassle-free. I want to especially mention Rum, who supported us from day one all the way to our check-in date.... See more

Rated 5 out of 5 stars

5 stars and more for Shara specifically. She has been our maintenance coordinator for the past few months while being amazing at it. She very promptly responds to our queries, chases after contractor... See more

Rated 5 out of 5 stars

I've been a tenant with Ezytrac for 3 and a half years now. Their service has significantly improved in the last year. They are now well resourced and provide excellent support. Our heating and leaky... See more


Company details

  1. Money & Insurance

Written by the company

Effortless Property Management across the UK. We take away all the headaches from stressed out landlords to help them become successful property investors. Members of ARLA & NAEA Propertymark.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(1,079)

183 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lyn - Great Service

We were assisted by Lyn Baniares during our recent move. Lyn was incredibly helpful, always responsive, and helped us to overcome a few stumbling blocks that popped up along the way! She made the whole experience pleasant and easy. Would use Ezytrac again because of her.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Honestly

Honestly, the Propert Coordinator, Rum, made the experience great. Always helpful in accommodating requests and made the move in really easy.

May 30, 2025
Unprompted review
Rated 4 out of 5 stars

Great Service From Ethan

Despite having some unpleasant experience with the Ezytrac team earlier, we have received great service from Ethan - who was extremely helpful and highly responsively during our lease renewal. Thank you Ethan!

May 19, 2025
Unprompted review
Rated 1 out of 5 stars

The most fraudulent and worst property…

The most fraudulent and worst property agency we have ever seen. They asked for a world of unnecessary documents to not give our deposit back. We will report you everywhere. I hope those who want to rent from you will first look at these comments and get informed. Don't be fooled, this agency is committing fraud.

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

The best customer service you could possibly wish for

As a landlord Ezytrac have managed my property for years and it is no exaggeration to say that every single aspect of their service has been superb.

I am continually impressed with their speed, positivity and professionalism. Most recently this has been embodied by Peachy Cua who has flawlessly managed the departure of a long term tenant and the arrival of another.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

It was an absolute pleasure to deal…

It was an absolute pleasure to deal with Peachy Cua.
The level of professionalism was extremely good from the 1st step to the last. Great communication, very informative and polite overall.
I can tell that’s someone that takes pride in what they do and that is extra special.
Thank you very much for all your help and all the best in the future!

May 21, 2025
Unprompted review
Rated 4 out of 5 stars

Great Service From Peachy

Peachy Cua, the Property Coordinator is exceptional and always helpful. She is responsive to the landlord and tenant needs and is an excellent communicator. The rest of the team at Ezytrac are also very good but sometimes the communication on finance matters is not timely or coherent - room for improvement.

May 22, 2025
Unprompted review
Rated 4 out of 5 stars

I had regular communications and…

I had regular communications and feedback on ongoing issues especially as a tenant was moving out and a new one was about to come in. Rum Dalupere was particularly useful and professional in dealing with me.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

As a landlord

As a landlord, I have been using Ezytrac for over a decade and always been impressed with its service. The stand out Property Manager is Hannah Llanes. Stellar customer service and always goes above and beyond. She is highly responsive and is totally committed to giving first-class service at all times. I can thoroughly recommend Hannah as a Property Manager.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Tenancy

Rum from Ezytrac was extremely helpful in handling the transition from one tenant to the next, handling communications and updates promptly.
Thanks!

May 16, 2025
Unprompted review
Rated 1 out of 5 stars

The worst agency I have ever seen in my…

The worst agency I have ever seen in my life. At first we talked about all the conditions when renting, we said that we could not give a reference for my wife since she was new to this country, only I was going to give it, at first everything seemed fine, then our application was cancelled because my wife did not have a reference. The deposit I paid for both my wife and myself was wasted and they said they would not give it back. This agency makes it very difficult in the process to not give people their deposits back and in this way they seize the deposits of thousands of people. I recommend that you never ever work with this agency. They never answer the phone but I will complain everywhere to get my deposit back, just so you know.

May 12, 2025
Unprompted review
Rated 1 out of 5 stars

The worst agency I have ever seen in my…

The worst agency I have ever seen in my life. At first we talked about all the conditions when renting, we said that we could not give a reference for my wife since she was new to this country, only I was going to give it, at first everything seemed fine, then our application was cancelled because my wife did not have a reference. The deposit I paid for both my wife and myself was wasted and they said they would not give it back. This agency makes it very difficult in the process to not give people their deposits back and in this way they seize the deposits of thousands of people. I recommend that you never ever work with this agency. They never answer the phone but I will complain everywhere to get my deposit back, just so you know.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

The property coordinator, Peach, really great at her job

The property coordinator whom I was working with, Peach, was extremely helpful, responded very promptly, always positive, and generally had a very easy and great experience completing the contract and move to the new place. Ezytrac was the complete package in terms of all the things that needs to be completed for a move, which is great, and having Peach as the coordinator was fantastic. I knew that I could reach out and she would have an answer or a direction to help me out in the best way. I am extremely grateful for her help, and have got to say, I am very happy with my move experience.

May 9, 2025
Unprompted review

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