Ezytrac Property ManagementReviews 

1,079
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and quick response times, making interactions pleasant and efficient. Many people highlight the excellent customer service and the smooth user experience, noting that issues are resolved promptly and effectively. However, some customers also noted instances of poor service, with delays in replies and issues not being fixed efficiently. A few other people also felt that the company's focus was primarily on landlords, leading to a negative attitude towards tenants and unprofessional experiences.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting their professionalism, friendliness,... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and recommending the... See more

Response time

Clients share positive opinions on response time, with many reviewers consistently praising the promptness... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, understanding, and... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm a tenant. Maintenance service lately has been fantastic e.g. I report something in the evening, even a relatively minor issue, and I get multiple emails and calls etc first thing the next working... See more

Rated 5 out of 5 stars

We recently rented an apartment through EasyTrack, and the entire process was smooth and hassle-free. I want to especially mention Rum, who supported us from day one all the way to our check-in date.... See more

Rated 5 out of 5 stars

5 stars and more for Shara specifically. She has been our maintenance coordinator for the past few months while being amazing at it. She very promptly responds to our queries, chases after contractor... See more

Rated 5 out of 5 stars

I've been a tenant with Ezytrac for 3 and a half years now. Their service has significantly improved in the last year. They are now well resourced and provide excellent support. Our heating and leaky... See more


Company details

  1. Money & Insurance

Written by the company

Effortless Property Management across the UK. We take away all the headaches from stressed out landlords to help them become successful property investors. Members of ARLA & NAEA Propertymark.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,079)

183 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recommend 100% to Lynn Baniares

Lynn helped us throughout the process of renting our new apartment. She was very kind, always responded to our questions promptly, and stayed on top of everything. Communication was consistent, and she always answered any questions we had. She also helped us resolve other matters related to the move

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

My contact throughout the referencing…

My contact throughout the referencing process, Rum, has been extremely professional and helpful throughout. Every time I have contacted or emailed him, he has always been friendly and helped me out to the best of his abilities. He has made the process a lot less stressful for me. Thank you Rum.

July 21, 2025
Unprompted review
Rated 1 out of 5 stars

Unprofessional, unhelpful, unresponsive

By far the single worst property management company I've rented with. First five weeks couldn't sleep in my own bedroom because the carpet reeked of urine. After that had a mouse infestation, when I talked to Ezytrac, they told me I had to physically see a mouse even though I'd sent them photos of mouse activity, took three weeks for them to take any proper action and they didn't even clean up the mess afterwards, leaving mouse droppings everywhere.

Communication is constantly slow and decidely unhelpful, at points taking over one month to get back to a simple email. It seems that Ezytrac go out of their way to do the absolute bare minimum for their tenants.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

Jess is very prompt in helping me to replace the malfunctioning washing machine in my rental unit. She kept me updated on the procurement process and has taken all the necessary steps to ensure a smooth delivery and installation of the machine. Great service!

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Ezytrac have been a great partner over multiple years in renting out my property - very efficient and effective from handling repairs and ensuring compliance through to negotiating the rent. A pleasure to work with.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

We had a great experience with Ezytrac

We had a great experience with Ezytrac during our tenancy. The team was consistently helpful, professional, and responsive whenever we needed support.

I’d especially like to thank Rum Dalupere for their assistance during our move-out process. Rum was incredibly supportive, making sure everything went smoothly and answering all our questions with patience and clarity. Their help made what could have been a stressful time feel straightforward and well-handled.

Overall, the entire team - Casey, Hannah, Sab made our stay comfortable and the move-out hassle-free. We truly appreciated their support and would happily recommend them to others looking for a well-managed property.

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Peachy

The service I have received from Ezytrac over the years has been on and off, but I must say, I have been really impressed with Peachy.

Peachy has been extremely professional since day 1, and is always responsive, attentive and warm in her communications. I also appreciate how she is able to think outside the box and thinks in the interests of the client, which feels a lot more collaborative.

Thanks for all your help and support Peachy!

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Very prompt responses and good service

We've recently moved into a property that uses Ezytrac as the managing agent. The move-in experience has been seamless and Peachy has been very prompt in dealing with any questions we've had.

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

From viewing the apartment to…

I recently moved into an apartment in Trafford Park, and I couldn’t be happier with the experience—thanks to Lyn, the property coordinator. From the moment I made my initial enquiry, Lyn was incredibly responsive, helpful, and professional. She was always on hand to answer any questions I had, no matter how small, and really went above and beyond to make the whole process smooth and stress-free.

What impressed me most was how quickly everything came together—I was able to move in just two weeks after first getting in touch! Lyn made what can often be a complicated and drawn-out process feel simple and efficient.

I’m really grateful for all her support and would highly recommend her to anyone looking for a new place in the area.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

I'm really happy with Ezytrac Property…

I'm really happy with Ezytrac Property Management. They are professional, responsive, and take care of everything smoothly. It gives me peace of mind knowing my property is in good hands. Highly recommended!

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Rum was amazing

Rum kept me well informed of progress throughout the whole process. Really didn’t have to do much myself as I was so well guided by Rum. Anbot recommend him more highly.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Ethan at Ezytrac

Ethan is a proactive and diligent asset to Ezytrac. He has managed the annual tenancy renewal of our property with the tenants and enabled us to increase the rent by a reasonable but still amicable amount for the tenants. It was a smooth process with no issues.

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Onboarding with Lyn from Ezytrac

Lyn from Ezytrac was a pleasure to deal with during my onboarding. She was accommodating and very responsive, offering support at every step of the process. I have only just moved into my flat but the onboarding has so far been smooth sailing, and Ezytrac seem to be organised and professional (unlike other property managers I have dealt with in the past). Hopefully this remains the case throughout my tenancy.

June 5, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look