Ezytrac Property ManagementReviews 

1,079
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 204 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the personalized and efficient approach, particularly in maintenance and issue resolution. Reviewers are particularly impressed with the quick response times and the smooth user experience, highlighting the professionalism and care shown by the team. However, some customers also noted dissatisfaction with the service, mentioning long response times and issues with maintenance monitoring that led to negative outcomes. A few other people also felt that the company's approach was unprofessional, with some experiencing difficulties in communication and feeling that tenants were not prioritized.

What people talk about most

Staff

People report positive experiences with staff, with many interactions described as professional, friendly,... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and recommending the... See more

Response time

Customers consistently note positive experiences with response times, frequently highlighting prompt and... See more

Customer service

Customers had positive experiences with customer service, highlighting the team's helpfulness, understanding,... See more

User experience

Consumers find the overall user experience to be very positive, describing it as smooth, well-thought-out,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm a tenant. Maintenance service lately has been fantastic e.g. I report something in the evening, even a relatively minor issue, and I get multiple emails and calls etc first thing the next working... See more

Rated 5 out of 5 stars

We recently rented an apartment through EasyTrack, and the entire process was smooth and hassle-free. I want to especially mention Rum, who supported us from day one all the way to our check-in date.... See more

Rated 5 out of 5 stars

5 stars and more for Shara specifically. She has been our maintenance coordinator for the past few months while being amazing at it. She very promptly responds to our queries, chases after contractor... See more

Rated 5 out of 5 stars

I've been a tenant with Ezytrac for 3 and a half years now. Their service has significantly improved in the last year. They are now well resourced and provide excellent support. Our heating and leaky... See more


Company details

  1. Money & Insurance

Written by the company

Effortless Property Management across the UK. We take away all the headaches from stressed out landlords to help them become successful property investors. Members of ARLA & NAEA Propertymark.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(1,079)

183 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The lady that attended to me (Lyn) was…

The lady that attended to me (Lyn) was a wonderful, generous and calm person. I felt so special. The company approached towards me was great and I love it. Fast in responding mail and always willing to help and make you feel comfortable at all times.

October 6, 2025
Unprompted review
Rated 4 out of 5 stars

No hot water in apartment.…

Shara was great in assisting me from the first time I spoke to her on the phone.She did chase down the contractor doing the job which could have completed the job even sooner than they did if they had communicated the correct information to the plumber beforehand so he could have known exactly which parts he had to change on the boiler. Again thank you Shara for following up through the whole process and eventually getting the job done.
Thanks again.
Kind regards
Tyron.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

I’m so happy

I’m so happy, I requested a change of my washing machine, and it was replaced quickly with priority.
Huge thanks to the entire team, you’re the best.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Ezytrac have the best property…

Ezytrac have the best property management company I have ever had. Maintenance issues are fixed so quickly and they have an excellent customer service team. Peach was phenomenal, a true excellent member of their team. My full deposit was returned, this is the first time this has happened. Most other property management's and landlords do not return any of it. 5 Stars!

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Detailed info

A detailed and fast response over items that was causing me to ask questions . Christine Amoguis was very responsive and explained in detail, saving me to beck track and crosscheck items. I'm happy with everything

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

Shady practices - they will waste your time just for the sake of it

Hi all,

Never rent with Ezytrac Property Management. They will screw you and put forth vexatious claims just to delay you getting your deposit back. They will not return your deposit within 2 months and the biggest scam of all is the fact they will disregard all comments and images you put within the inventory report (even if you do so on the day of receiving the report). This means that the inventory report is based solely on the images and comments by the inspector - this means if they miss anything at all you are screwed and Ezytrac will attempt to deduct it from your deposit. Even if you do spot anything at all, you have two choices to not get your deposit deducted: 1) don't sign the inventory report at all and refuse to move in (you'll still be screwed since you've already signed the assured shorthold tenancy agreement) or 2) take it to the tenancy deposit scheme for shady practices and hope to god they side with you.

FYI - I legitimately draft contracts for a living and it amazes me how much legal deception they'll try to force down your throat.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Rent review

We have been contacted by Ethan Abella regarding our tenancy renewal and I am happy to say he was very helpful and supportive in the process.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Shara’s consistent and dedicated…

Shara’s consistent and dedicated communication kept us up to date with all repairs we had. Prior to her arrival we had been waiting over 1year. She and her team were instrumental delivering the necessary maintenance we needed

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Peachy & Ezytrac

I appreciate your team professionalism specially Peachy Cua throughout the tenancy and the smooth handling of the deposit. Any queries were always quickly responded
It was a pleasure renting from ezytrac, and I’m grateful for your cooperation during my stay.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Trustpilot review…

Christine has been
incredibly helpful. She answered all my questions and made sure all my queries were resolved. I really appreciated her professionalism

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Sybelle at Ezytrac

Sybelle is always very helpful and quick to respond to our queries, ensuring that we receive the support we need in a timely manner.

September 29, 2025
Unprompted review

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