Ezytrac Property ManagementReviews 

1,079
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 204 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the personalized and efficient approach, particularly in maintenance and issue resolution. Reviewers are particularly impressed with the quick response times and the smooth user experience, highlighting the professionalism and care shown by the team. However, some customers also noted dissatisfaction with the service, mentioning long response times and issues with maintenance monitoring that led to negative outcomes. A few other people also felt that the company's approach was unprofessional, with some experiencing difficulties in communication and feeling that tenants were not prioritized.

What people talk about most

Staff

People report positive experiences with staff, with many interactions described as professional, friendly,... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and recommending the... See more

Response time

Customers consistently note positive experiences with response times, frequently highlighting prompt and... See more

Customer service

Customers had positive experiences with customer service, highlighting the team's helpfulness, understanding,... See more

User experience

Consumers find the overall user experience to be very positive, describing it as smooth, well-thought-out,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm a tenant. Maintenance service lately has been fantastic e.g. I report something in the evening, even a relatively minor issue, and I get multiple emails and calls etc first thing the next working... See more

Rated 5 out of 5 stars

We recently rented an apartment through EasyTrack, and the entire process was smooth and hassle-free. I want to especially mention Rum, who supported us from day one all the way to our check-in date.... See more

Rated 5 out of 5 stars

5 stars and more for Shara specifically. She has been our maintenance coordinator for the past few months while being amazing at it. She very promptly responds to our queries, chases after contractor... See more

Rated 5 out of 5 stars

I've been a tenant with Ezytrac for 3 and a half years now. Their service has significantly improved in the last year. They are now well resourced and provide excellent support. Our heating and leaky... See more


Company details

  1. Money & Insurance

Written by the company

Effortless Property Management across the UK. We take away all the headaches from stressed out landlords to help them become successful property investors. Members of ARLA & NAEA Propertymark.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(1,079)

183 reviews in the last 12 months

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Rated 5 out of 5 stars

Good experience with Ezytrac and Rum

I was engaged with Ezytrac for 8 years as they were the management agency for both properties that I rented in that period. Overall my experience was very good.
Now, for my last experience with Ezytrac I want to commend Rum who was a focal point for us from the first day we submitted the notice and until the day of releasing the deposit. He was responsive, attentive and supportive. This sets a high bar for other agents.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

I recently had an excellent experience…

I recently had an excellent experience with Ezytrac Property Management, and I would like to especially thank Christine.

She was efficient, and supportive in resolving a complicated council tax matter regarding my previous tenancy. She responded promptly, provided all the necessary help without delay, and explained the situation clearly. Her assistance saved me a lot of stress and time.

It is rare to come across such dedication and genuine care in property management, and Christine truly went above and beyond to help me. I am very grateful for her support and highly recommend her and the team at Ezytrac.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Hi Ezytrac Team

Hi

Dear Sybelle,

I just want to say a heartfelt thank you for everything you’ve done for me. You helped me understand my situation so clearly and supported me with such kindness—it truly means a lot.

I’m deeply grateful for your unforgettable help and guidance.

Warm regards,
Pratima

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Council Tax refund -

I had rung to chase up a refund regarding a Council Tax refund.
Spoke to Christine and although the line was poor she listened to my request and agreed to get back to me as she had to look into this matter.
She kept to her word and within 24 hours she expedited the refund due to me.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

I missed an email that Christine had…

I missed an email that Christine had posted to me 10 days ago which required a prompt transfer into my Ezytrac account. When I finally caught with emails, I replied apologetically, Christine quickly responded with a courteous and sympathetic manner. So much so, the issue was dealt with promptly.
Ezytrac ~ you have employed a "Good-un"

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Lyn and the Ezytrac team

I recently went through the rental process for a flat couldn't be happier with the service provided by Lyn Baniares and the Ezytrac team.

From the moment my tenancy was approved, Lyn was incredibly professional and thorough in explaining every step of the move-in process. She clearly outlined what needed to be done - from signing the tenancy agreement through Goodlord to setting up utilities and arranging the inventory check-in.
What impressed me most was Lyn's responsiveness and proactive communication. Whenever I had questions about timing or needed follow-ups (like when I hadn't received the tenancy agreement initially), she was quick to respond and resolve any issues. She even followed up on weekends to keep things moving smoothly.
The entire process was well-organized and stress-free.

Would definitely recommend Ezytrac and specifically working with Lyn for anyone looking for professional, reliable property management services. Thank you for making my move-in experience so seamless!

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve had a really positive experience…

I’ve had a really positive experience with Rum who is with Ezytrac team
Property Management from the start, the
He is very professional, approachable, and very quick to respond. Whenever I raised an issue, it was dealt with in a timely and efficient manner, which really made the whole renting process stress-free. It’s rare to find a letting agent who is both proactive and genuinely cares about resolving matters for their tenants/clients, but Ezytrac properties truly went above and beyond. I would highly recommend them to anyone looking for reliable and trustworthy service.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Rum was a great help

Rum was a great help!

Rum reassured us and guided us through the entire rental process leaving us assured of everything and answering all questions in the process.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you for being a great company and…

Thank you for being a great company and for working through our requests.. a very cooperative and great staff is behind this especially (RUM) has been a great support in my move out till my deposit return! Thank you so much and I would recommend Ezytrac as a management company to any future tenant.

September 12, 2025
Unprompted review
Rated 4 out of 5 stars

I had a very good experience with Rum

I had a very good experience with Rum. I have 2 properties with ezytrac. On both properties she has been very professional, being very pro active with finding new tenants and giveing quick updates. Arranging all relevant issues with efficiency, kindness and understanding Very happy with Rum and my interaction with her. Well done Rum. Thank you for all your help. You have made everything easier for me in difficult circumstances I had put you in

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

I had an exceptional experience…

I had an exceptional experience Ezytrac. The entire process was seamless, and I was particularly impressed with the outstanding work of Peachy, project coordinator. She ensured that the tenancy in-out process was smooth and stress-free. Their professionalism, attention to detail, and proactive communication made all the difference. I highly recommend to anyone looking for top-notch property management services. Thank you, Peachy, and the entire team, for a job well done!

August 18, 2025
Unprompted review

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